City KIA of Greater Orlando

Ahmad went out of his way to pick me up at the airport. He even took me to the bank to get a cashiers check. He showed me all the features of my new Niro and spent a lot of time with me to ensure I was com He even took me to the bank to get a cashiers check. He showed me all the features of my new Niro and spent a lot of time with me to ensure I was completely satisfied. He is a gem! More

Better experience this time with my service advisor over last time. Issues were resolved more quickly last time. Issues were resolved more quickly More

I got an appointment so I got there and everything was quick. They inspected the car, suggested additional services that I didn't think of and gave me quotes for them. I didn't do anything additional to w quick. They inspected the car, suggested additional services that I didn't think of and gave me quotes for them. I didn't do anything additional to what I initially came in for. They finished my car quickly and they offered me a round trip ride so I can go and finish my errands More

I got an appointment so I got there and everything was quick. They inspected the car, suggested additional services that I didn't think of and gave me quotes for them. I didn't do anything additional to w quick. They inspected the car, suggested additional services that I didn't think of and gave me quotes for them. I didn't do anything additional to what I initially came in for. They finished my car quickly and they offered me a round trip ride so I can go and finish my errands More

I am unsure of who Gabriel is but CINDY RODRIGUEZ who was my sales associate was ABSOLUTELY AMAZING !!! She was very personable and really listened to my wants and needs for a new vehicle !!! I would 10/10 r my sales associate was ABSOLUTELY AMAZING !!! She was very personable and really listened to my wants and needs for a new vehicle !!! I would 10/10 recommend her!! More

Great They did a great job showing the car and working with me to find a the right one with good pricing. with me to find a the right one with good pricing. More

Have had the worst experience with the people here and customer service every time besides the first time I actually bought the car. I got a NEW Kia k5 gt line in March and not even two days after I bough customer service every time besides the first time I actually bought the car. I got a NEW Kia k5 gt line in March and not even two days after I bought it then engine light came on. I brought it back a week later for service and they proceeded to keep my car for WEEKS. They did not let me know that this car had a potential recall and that there was an issue they knew about but didn’t want to tell me so I could still buy it. The first few times I tried to contact the service department I would be on hold or waiting for a call back AND HEAR NOTHING BACK. NO CALLS OR NOTHING. There was one day where I called back 4 different times after being told a manager would contact me. They only started taking the contact seriously when my dad had to start calling around for me. After keeping my car for weeks, with barely any updates and staying in a rental, they proceeded to claim that I opted out of messages, so my car was ready several days before I actually knew. We now have a claim opened and I was charged $645 for my rental even though I had no idea and had no contact from this location that my car was ready to be picked up. Few weeks later, brought my car in for the free tints that were included and was told it would be a 4 hour service the first time, and that my car was the first of the day to be worked on. Dropped it off at 10am and they did not finish until the end of the day after 7pm. Which is ridiculous. Was also promised a full tank of gas next time I went in but my sales rep proceeded to not answer my several text messages. Julio in accessories is actually the only one who tries to at least help. But at the end of the day the customer service here SUCKS and I fully regret buying a car here. More

The employees specially Max that help me out so much and Joe that guide me with the final paperwork. You all made it easier, thank you so much!! Joe that guide me with the final paperwork. You all made it easier, thank you so much!! More

Muy bien Pues el service fue muy bien hecho con respecto muchas Gracias el tiempo fue un poquito largo pero trabajaron bien ?? muchas Gracias el tiempo fue un poquito largo pero trabajaron bien ?? More

This is the best car dealer that I have dealt with, they really wants us to do a great deal. Everybody is very helpful. really wants us to do a great deal. Everybody is very helpful. More