City KIA of Greater Orlando

Driver sit was dirty at pickup. No plastic cover used. Computer hookup left hanging beneath driver’s panel. The job was well done. However, I can't give a perfect score do to the fi No plastic cover used. Computer hookup left hanging beneath driver’s panel. The job was well done. However, I can't give a perfect score do to the finding conditions above. More

On 8-5-26, I went in for an oil change, alignment, tire rotation, and balance with advisor Rafael Hernandez. While waiting, I got a quote from another shop for $175 (out the door, taxes included) for the a rotation, and balance with advisor Rafael Hernandez. While waiting, I got a quote from another shop for $175 (out the door, taxes included) for the alignment/balance. Rafael quoted me $189.95, so I figured I'd just get it done at the dealership for convenience. What Rafael conveniently left out was that his quote didn't include taxes or a hidden 10% "Shop Supplies" fee ($27.59) buried in the fine print. When I asked the manager and supervisor for a solution due to the misleading verbal quote, they flat out refused. Their only excuse was "you've paid it before." I explained that I am going through financial hardship right now and watching every single penny, but they didn't care at all and offered zero solutions. They trick you with a lower verbal quote just to get the job, and then hit you with hidden percentages at checkout. Take your business elsewhere! More

Compassionate I came in with limited finances in a tight spot and they worked it out for me. They took a loss to keep me safe which you never see anyone and I am humbled and so grateful. spot and they worked it out for me. They took a loss to keep me safe which you never see anyone and I am humbled and so grateful. More

The agent that assisted me was the best I have dealt with since coming to this Kia since coming to this Kia More

No happy with the costumer service. I had a terrible experience with them. No going back I had a terrible experience with them. No going back More

very kind courteous and very professional and willing to answer all your questions would recommend them to anyone answer all your questions would recommend them to anyone More

Excellent Service he kept me informed about my vehicle and recommended what it was needed and recommended what it was needed More

After my previous bad experience, I spoke with Luna and his manager, Polanco, to explain everything that had happened. They apologized repeatedly and assured me that this was not the type of experience the his manager, Polanco, to explain everything that had happened. They apologized repeatedly and assured me that this was not the type of experience they wanted their customers to have. They convinced me to give the dealership a second chance. Unfortunately, the second visit was just as disappointing. The experience was so poor that I declined every additional service. I only came in to have my decals taken care of, and I even refused an oil change because I would rather pay $120 somewhere else than return for service here. What surprises me is the huge difference between the sales department and the service department. When you’re buying a car, everyone is attentive and welcoming. Once you come back for service, it feels like customer service disappears and the focus shifts to selling you more products instead of taking care of your needs. I work in customer service, so I know how important the customer experience is. Here are a few things I would recommend: * Train your team on customer service. A customer should never have to chase employees just to find out what the next step is. * A simple “Good morning” and asking if someone needs help goes a long way. Several times I felt like I was bothering employees just by walking into the office. * Consistency is key. Follow up with your customers throughout the service process so they know what’s happening and don’t feel ignored. * Don’t wait until the survey arrives to find out a customer had a bad experience. Reach out before the survey is sent by email or text to make More

A lot of cars move through there every day and it is a hard job to satisfy all customers hard job to satisfy all customers More

Very disappointed with the service they offer there today was a horrible day for mi today was a horrible day for mi More