City KIA of Greater Orlando - Service Center

I’ve been coming here for 3 years and recently went there. The service sucks they try to say you need everything right when you pull up and they damage my tires by over inflating them to 39 PSI. First there. The service sucks they try to say you need everything right when you pull up and they damage my tires by over inflating them to 39 PSI. First thing the lady said when I pulled up you need new tires, transmission flush and service. I told her I bought these tires less than a year ago and did the 68,000 maintenance on the car. She verified the info that it was correct. And she still was trying to push other services on me. I use to love coming here now I’ll have to find a new service location. More

I've been coming to this dealership for service so many times and is the first time that when i have to pay is a sign the size of my hand that it says an extra charge of 4 % if u pay with any card because times and is the first time that when i have to pay is a sign the size of my hand that it says an extra charge of 4 % if u pay with any card because the Covid, so , if the told me that when i did the apoimt . Is ok i understand , but if they do not say anything , could you imagine how much money a day for each client? Where that money goes? And why they didn't say something before? Just tell the clients when you are so excited to have the apoimt. With clients. Will be nice for us to know the rules. More

The worst wasted time they never address my issue I’m back for a 3rd time for the same problem with my 2020 optima an I purchased 5 brand new vechiles in 4months the worst back for a 3rd time for the same problem with my 2020 optima an I purchased 5 brand new vechiles in 4months the worst More

Damage to my vehicle OVERALL DO NOT GO TO THIS DEALERSHIP OR HAVE THEM WORK ON YOUR CAR. ITS OUR HARD EARNED MONEY AND SAD TO SEE IT BEING TAKEN CARE OF WITH NO CARE AT AL OVERALL DO NOT GO TO THIS DEALERSHIP OR HAVE THEM WORK ON YOUR CAR. ITS OUR HARD EARNED MONEY AND SAD TO SEE IT BEING TAKEN CARE OF WITH NO CARE AT ALL I had been looking for awhile due to the fact wanting a very clean like new Z. The one you had was truly spotless inside and out and the only issue the backup camera not working but was told to come back on the 6th and they would swap it out which I agreed. Now before I go further please understand I work in Nebraska and came home due to wanting to prepare my home for the hurricane that was predicted to come, so on the 7th I had to fly back to Nebraska for work. Before coming I called to make sure I would be out by 3pm because my fiancé is in a wheelchair and I had to be there at 5pm to pick her up, I was told no problem. I get to your dealership on the 6th at 11am, I ended up not leaving until 630pm. I was told originally it was the back up camera, I was then told it was my head unit, I was told they were gonna replace my head unit and camera. Then they said they fixed what was I originally had but when backing the car out it didn’t work so they were gonna put a new head unit in, the head unit didn’t fix it either so they were gonna replace the head units wiring harness, put all my old stuff back in and it worked. Now at the point it’s around 530pm and I’m very upset because not only do I have a 2 hour drive, but my fiancé has been sitting outside her work in a wheelchair because I didn’t leave the dealership by 3pm which wasn’t suppose to be a issue. I get to my car and they couldn’t find my keys, had a lighter in my cup holder, couldn’t find the remote to my head unit and my center console / shifter area has a been severely scratched up, which the mechanic admitted to doing. I then requested for a manager to come out and see which Shawn and Joe came out and seen it and said would be taken care of. I go to leave and while pulling out notice my airbag light is flashing so I go back and get told by Shawn and your shop managers that, “we didn’t do this, it just happen to come on while we had it, it only has 15k miles so take it to Nissan and they will fix it”. I was beyond heated and at 630pm I had to rush to my fiancé’s work to pick her up. Before I left Saturday for work I took it to Nissan, showed the damage and got a quote which I sent to Shawn at 9:06am and then asked if he received it again at 12:36pm with no answer which I was told when he talked to me he wanted me to have his personal cell because it’s always on him if I need him. I also had to text Keith each time to try and get Shawn to message me back. I was called by Shawn Monday the 9th and was told they would only replace the shifter bezel because his mechanic said he didn’t do all of it, only damaged the bezel but not the other damage around the bezel and if he was gonna pay for all the damage he would just want the car back so he could take it to auction and get more for the car which I thought was ridiculous to say. The reason I drove to your dealership and even paid more than I wanted is because how pristine it was being it only had 15k miles. We got off the phone as he was suppose to contact Nissan but I called Nissan at 5pm on the 9th and they said they were never contacted. I then sent a text to Shawn at 5:10pm, called and left a voice mail and today on the 11th called and left a voice mail again with no answer. *Update* I sent the owner a email rust Johnson 2 weeks ago and still have not heard back. I had the silver shifter bezel sent to me but nothing else. I was told how they rewired my radio and after driving it my radio would shut off randomly and speakers would turn on and off. I took it to a stereo shop and it was the worst wiring job I have even seen so I had to pay to have it redone the right way. More

Fast service My wife's 2018 Kia Sportage. 25000 k. Got me in and out in under an hour. I questioned about the Total oil that is used in Kia's; never heard of it My wife's 2018 Kia Sportage. 25000 k. Got me in and out in under an hour. I questioned about the Total oil that is used in Kia's; never heard of it. I mentioned about doing my own oil changes after this one and choosing the synthetic oil that I thought would be best. It was suggested that would be fine but need to keep all receipts and as long as Kia did the work it's always documented. While I was waiting I researched Total Oil and found out it has a 4 1/2 star. More