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City KIA of Greater Orlando - Service Center

Orlando, FL

4.4
1,264 Reviews

1,264 Reviews of City KIA of Greater Orlando - Service Center

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April 12, 2025

Two weeks to complete repairs. Poor follow up. Escalated to service director and still received poor service. I’ve bought 5 Kia’s and seriously considering another brand. I will no More

by jabaribeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Platt
Apr 16, 2025 -

City KIA of Greater Orlando responded

Jabari, Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and we do apologize for the lack of customer service from our team. We would like to discuss your concerns with you at your earliest convenience, please contact us at the dealership and ask for the General Manager.

April 12, 2025

Was the worst dealership I have went through horrible experience I wouldn't ever recommend this place at all they will.loe to you! They hid my car from me (trade) mentioned that they sold my car they ove More

by Kimliennguyena7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Orlando Da Silva
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

City KIA of Greater Orlando responded

Kim, Thank you for your time and feedback. We are disheartened to hear that your trade in experience wasn't as pleasant. We would welcome the opportunity to speak to you, please give us a call at our dealership and ask for the Sales Manager. We would love to help.

April 12, 2025

Excelente la atención de todo el personal especial en servicio..muy complacido con su atencion.gracias. More

by maritzafeliciano98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Merchan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

City KIA of Greater Orlando responded

Maritza, ¡Gracias por dejarnos esta excelente reseña! Nos alegra saber que nuestro equipo le brindó un excelente servicio y que quedó muy satisfecha con su atención.

April 12, 2025

The entire dealership is very responsive to customer requests and very accommodating. Edison did a fine job finding the car and having it delivered to the dealership it was available and ready when they More

by mspin@americanaudiovisual.com
Recommend Dealer
Yes
Employees Worked With
Preston Negron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison Cordero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Murphy
Apr 14, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving Edison this stunning review! We are pleased to know that he was responsive to your requests, very accommodating and had the car delivered/ready when he said it would be. We warmly congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

April 12, 2025

City Kia and Jay provided excellent service—fast, friendly, professional, and knowledgeable. Highly recommend for a smooth experience! More

by mrfernandez8585
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Colon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brenda Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay
Apr 14, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving Jay this exceptional review and recommendation! We are pleased to know that he was fast, friendly, professional, knowledgeable and made your experience smooth. We hope to serve you again in the future when the time comes.

April 12, 2025

quick it was a quick experience with various people and a great end result good More

by MARBRIP
Recommend Dealer
Yes
Employees Worked With
manuel
Apr 14, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving us this remarkable review! We are delighted to know that our team made your experience quick and the end result was good. If there is ever anything more that we may help you with please do not hesitate to let us know.

April 12, 2025

Fast and great customer service (AG) has always taken care of our family vehicles and is an absolute asset to the City Kia dealership More

by ANTONELLAWELSH96
Recommend Dealer
Yes
Employees Worked With
AG
Apr 12, 2025 -

ANTONELLAWELSH96 responded

Fast and great customer service (AG) has always taken care of our family vehicles and is an absolute asset to the City Kia dealership

Apr 14, 2025 -

City KIA of Greater Orlando responded

ANTONELLA, Thank you for leaving AG this incredible review! We are happy to know that he provided you with fast and great service as always. We look forward to continue serving you in the future.

April 12, 2025

It all depends who you work with. I had good and bad experiences depending on the advisor you are paired with. More

by JACKELINE_G2001
Recommend Dealer
Yes
Employees Worked With
Jay
Apr 14, 2025 -

City KIA of Greater Orlando responded

JACKELINE, Thank you for leaving us this amazing review! We are happy to know that Jay made your experience good and we are sorry to hear you had bad experiences other times. Please do not hesitate to let us know how we may be of further service to you.

April 11, 2025

They where very understanding and helpful and efficient kept me up to date all time More

by LLaveconsulting
Service Time
Recommend Dealer
Yes
Employees Worked With
Ricardo
Apr 14, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving us this spectacular review! We are delighted to know that our team was very understanding, helpful, efficient and kept you updated at all times.

April 11, 2025

Amazing staff. They got me in and out very quickly. Devon was great to work with. Will be coming back. More

by Nathaniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon
Apr 14, 2025 -

City KIA of Greater Orlando responded

Nathaniel, We are grateful for you leaving Devon this flawless review! We are pleased to know that she was great to work with, amazing and got you in/out quickly. We look forward to serving you again in the future when the time comes.

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