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City Limits Nissan - Service Center

Austin, TX

4.5
435 Reviews

435 Reviews of City Limits Nissan - Service Center

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November 17, 2024

10 minutes after I picked up my car I had a malfunction warning pop up... More

by K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

City Limits Nissan responded

I am sorry to hear that you did not have the best visit with our Service department, if you would like to provide additional feedback please reach out to us at 512-444-1400 at your convenience. We would love the opportunity to correct any issues, and to use this information as a training tool for our team. Thank you and have a great week! Jason Laguna General Manager

Nov 19, 2024 -

City Limits Nissan responded

Hello, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (737) 701-5449 when you have a chance. Thank you, and we look forward to hearing from you.

November 16, 2024

service department. needs to simply be replaced, poor service trying to hustled you for things that do not need fixing! for more money. More

by postman
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Laguna
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Carlos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Heredia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sergio Dehoyos, Saul Vela, Jayden Scott, Cree Shumaker
Nov 16, 2024 -

City Limits Nissan responded

I'm so sorry to hear you did not have a good experience with us, we strive to provide top notch and transparent service for every customer and take it very seriously when we fall short. If you are willing to provide us with more information about your visit so that we might use it to improve and potentially turn your experience around, please reach out at 512-444-1400 at your convenience. Thank you, Jason Laguna General Manager

November 15, 2024

Quick accurate service, relaxing lobby/waiting area, good coffee and cold water. Friendly, knowledgeable staff…Kayden was particularly helpful! More

by peterbink52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayden Scott
Nov 15, 2024 -

City Limits Nissan responded

I am so glad to hear you had a pleasant service visit with us, we appreciate you and are always available to answer any questions you may have! Have a fantastic weekend! Thank you, Jason Laguna General Manager

November 15, 2024

Mr Sanchez was extremely professional. True asset to the organization. Extremely satisfied with the dealership. More

by JNICOLASRUIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

City Limits Nissan responded

Thank you for your kind words, and for taking the time to leave us your feedback! I will be sure to pass these comments along, and we hope to see you again soon! Thank you, Jason Laguna General Manager

November 14, 2024

Daniel was very professional. He expained what the vehicle needed and why. The work was done in a timely matter. Every thing ran smooth. Highly recommend Daniel. More

by Laurie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

City Limits Nissan responded

Thank you for your review, we appreciate you and look forward to providing you with many more happy miles! Thank you, Jason Laguna General Manager

November 14, 2024

It was a very pleasant time while I waited for my car to be serviced. More

by BettyRucker1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

City Limits Nissan responded

I am so glad to hear you had a pleasant visit with us, we appreciate you and hope to provide you with many more years of excellent service! Please reach out if you need anything at all, and have a great day! Thank you, Jason Laguna General Manager

November 14, 2024

Great customer service, very knowledgeable, and kept me updated through the process. Saul addressed my concerns and made sure my car was in great hands! More

by GALVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul Vela
Nov 14, 2024 -

City Limits Nissan responded

Thank you so much for your kind review, I will be sure to pass your comments along to the team and we hope to provide you with many more happy miles! Thank you, Jason Laguna General Manager

November 14, 2024

I don’t know when I go to the dealership I look for honesty and I always get the short end of the stick when I trade in I won’t choose Nissan again More

by tiffany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Saul Vela
Nov 14, 2024 -

City Limits Nissan responded

I am so sorry to hear you did not have a satisfactory visit with us, we aim to provide a completely transparent and honest experience for every guest and would love to know more about your visit. If you are willing to provide more information, please reach out at 512-444-1400 so that we can attempt to resolve this with you! Thank you, Jason Laguna General Manager

November 13, 2024

I recently purchased a pre-certified used Frontier from Round Rock Nissan for my business. I didn't realize it had rust in the bed and a large crack until days after getting the truck. Round Rock has been More

by CMEMMOTT85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Carlos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew "Buzz" Buzzerd
Nov 14, 2024 -

City Limits Nissan responded

Thank you so much for taking the time out of your day to provide us with this wonderful review, I will be sure to pass your comments along and we look forward to providing you with many more happy miles! If you need anything at all, please reach out to us as we're always here to help. Thanks again and have a fantastic weekend! Thank you, Jason Laguna General Manager

November 13, 2024

Very efficient with my time and money. only did essential items. no upsell of unnecessary service More

by hollyclause
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Carlos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

City Limits Nissan responded

Thank you for your kind review, our Service team is always here to help so please reach out if you need anything at all! Thank you, Jason Laguna General Manager

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