Jay Carlos

Excellence in customer service. They are trained mechanically inclined advisers. Nissan is the best built! I’m in my second Nissan, probably will be a third. They are trained mechanically inclined advisers. Nissan is the best built! I’m in my second Nissan, probably will be a third. More

by me Verified Customer Verified Customer

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Brought car in after there was damage to a tire guard at 11am. Meet with Andrew. Received a text approving services with no call and no video like usual receive. Called Andrew to speak about recommended ser 11am. Meet with Andrew. Received a text approving services with no call and no video like usual receive. Called Andrew to speak about recommended services and found out tires had not been aligned after receiving new tires from Nissan not even two weeks ago. Had to pay a nearly $1500 for two visits not even 3 weeks apart. Interesting this happened after my warranty expired…. Back to Andrew. Calls me “darling” in a text and calls me at 5:50pm to tell me my car is ready and they close at 6! The last two services have not been great. The car usually gets a wash and it wasn’t. I’d like a video of my service. I hope not to go back which sucks because I’ve been going here for the last 7 years. I have a log of issues documented and will keep an eye on upcoming things that goes wrong with my car. More

by tiffkbish Verified Customer Verified Customer

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Jay was very helpful and informative about what was going on with my car! He talked me through everything and gave me time to think over what I wanted to approve. Very friendly and great customer service! on with my car! He talked me through everything and gave me time to think over what I wanted to approve. Very friendly and great customer service! More

by BARTLETT.JAZMINE96 Verified Customer Verified Customer

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The thing I like most is the customer service. I’ve had the same advisor multiple times and I really enjoy working with him! I’ve had the same advisor multiple times and I really enjoy working with him! More

by LAUREN MORGAN Verified Customer Verified Customer

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Despite my service was delayed, the large waiting open areas are nice to being comfortable. They offer complimentry coffee, dnacks and other beverages, which helps while you wait. The staff is friendly. areas are nice to being comfortable. They offer complimentry coffee, dnacks and other beverages, which helps while you wait. The staff is friendly. Service writers are knowledgeable to repair needs. Nissan is great made branded vehicle to drive the Austin terrain. More

by me Verified Customer Verified Customer

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Great service 100% better than the previous dealership management. Will use their services again. Thanks management. Will use their services again. Thanks More

by MORENOC72 Verified Customer Verified Customer

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City Limits Nissan Service department was awesome. Everyone was pleasant to talk to and they kept me updated on my vehicle throughout the process. Everyone was pleasant to talk to and they kept me updated on my vehicle throughout the process. More

by NURSESONJA84 Verified Customer Verified Customer

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Jay Carlos was invaluable and went above and beyond to complete my vehicle maintenance. The vehicle inspection video by technician Brandon was very helpful. complete my vehicle maintenance. The vehicle inspection video by technician Brandon was very helpful. More

by rubinjacksonjr Verified Customer Verified Customer

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Jay had really good customer service manners. He explained in detailed the procedures on what they look for and after explained the recommendations. He explained in detailed the procedures on what they look for and after explained the recommendations. More

by FARRAH1954 Verified Customer Verified Customer

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Generally a good experience when I come here! The people are nice and the inside is nice and well stocked for waiting. The people are nice and the inside is nice and well stocked for waiting. More

by JE93 Verified Customer Verified Customer

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