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City Limits Nissan - Service Center

Austin, TX

4.5
424 Reviews

424 Reviews of City Limits Nissan - Service Center

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September 15, 2024

Good for services and getting a basic diagnostic for your car. People there are relatively friendly. More

by daniel.pon2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Erwin, Saul Vela, Andrew "Buzz" Buzzerd, Diamond Carson, Jayden Scott
Sep 16, 2024 -

City Limits Nissan responded

Thank you for taking the time to leave us your feedback, it is greatly appreciated. We work hard to ensure every guest has a seamless and supportive experience with us and we look forward to working with you again soon! Thank you, Luis Acosta General Manager

September 14, 2024

I purchased a used vehicle from city limits Nissan. Being that it was late on a Saturday night we did not check the car out completely. It had a few issues. I contacted them. They told me to bring it i More

by block2707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chenin Buck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Acosta, Jayden Scott
Sep 14, 2024 -

City Limits Nissan responded

We are so grateful for the opportunity to provide you with the stellar service you deserve, and I want to welcome you to the City Limits Nissan family! If ever you need anything at all, please let us know. We are always more than happy to help in any way we can. Have a fantastic weekend! Thank you, Luis Acosta General Manager

Sep 15, 2024 -

City Limits Nissan responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 14, 2024

Great and exceptional dealership! They provided patient care and service and explained everything to me and delivered the vehicle in a timely manner! More

by abcruz26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Erwin, Saul Vela, Andrew "Buzz" Buzzerd, Diamond Carson, Jayden Scott
Sep 14, 2024 -

City Limits Nissan responded

Thanks so much for taking the time to leave us a review, we appreciate your business and look forward to your next visit with us! Thank you, Luis Acosta General Manager

September 14, 2024

I am very pleased with the service I received. It was friendly and professional, and the work was done in good time. This was the second time I worked with Saul as my service rep, and I couldn't b More

by SEASCALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul Vela
Sep 14, 2024 -

City Limits Nissan responded

Thank you for this feedback, I will pass your comments along to the team and we look forward to providing you with many more years of excellent service! Thank you, Luis Acosta General Manager

Sep 15, 2024 -

City Limits Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at City Limits Nissan. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 14, 2024

Honestly walking in with an appointment I was expecting an hour to hour and a half wait. Diamond told me 1 1/2 to 2 hours. I was like okay but there was only two other people in the waiting room. I went on More

by Johnny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diamond Carson
Sep 14, 2024 -

City Limits Nissan responded

Thank you for taking the time to leave us your feedback regarding your recent service visit. I genuinely appreciate it, and we will use your comments as a training tool to refine our communication and better set expectations for our guests. We quote 1.5 hours for the oil change and tire rotation/balance because each step takes about 30 to 45 minutes to complete, and we do a courtesy wash after. We do offer shuttle service if you need to attend to business elsewhere rather than wait, and you can always ask to skip the courtesy wash if you prefer. Our goal is to return your vehicle to you cleaner than it was before your visit, but we understand that your time is valuable! Tire rotation and balance are recommended every 6 months or 5,000 miles to keep your vehicle running as smoothly as possible for as long as possible, and to ensure you stay within your warranty. Please reach out to us if you need anything at all or have any additional questions, and have a fantastic weekend! Thank you, Luis Acosta General Manager

September 13, 2024

The new owner has made good changes. The customer service was excellent. The wait time was acceptable and waiting area was comfortable. More

by WILLBARRERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Erwin
Sep 13, 2024 -

City Limits Nissan responded

I appreciate you taking the time to leave us a review, and am glad to hear the Service team took good care of you. Please don't hesitate to reach out to us if you need anything at all, we're always happy to help! Thank you, Luis Acosta General Manager

September 13, 2024

The order for the part for my car was made and when it came I went my car was fixed in a timely manner good job More

by thouston52
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew "Buzz" Buzzerd
Sep 13, 2024 -

City Limits Nissan responded

I'm happy to hear the Service team took good care of you, and will be sure to pass your comments along. Please let us know if you need anything at all, we're always happy to help! Thank you, Luis Acosta General Manager

September 13, 2024

Andrew did a great job takin care on my vehicle and getting it ready very quickly More

by agostokiwi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew "Buzz" Buzzerd
Sep 14, 2024 -

City Limits Nissan responded

Thank you for your review, I will be sure to pass your comments along to the team and we hope we can be of service to you again soon! Thank you, Luis Acosta General Manager

Sep 15, 2024 -

City Limits Nissan responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 13, 2024

Great service fast nice people great snacks and very professional looking and quality work I will definitely be back More

by maynor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Erwin, Saul Vela, Andrew "Buzz" Buzzerd, Diamond Carson, Jayden Scott
Sep 13, 2024 -

City Limits Nissan responded

Thank you so much for taking the time to leave us a review, I'll be sure to pass your kind words along to the Service team! We look forward to seeing you again soon, have a great weekend! Thank you, Luis Acosta General Manager

September 13, 2024

Diamond was very professional . I had a 1:30 appointment and it was an hour or more before the work started on my car. More

by SHIRLEYJPRIESTLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diamond Carson
Sep 14, 2024 -

City Limits Nissan responded

Thank you for providing this feedback, we will use your comments to refine our efforts and ensure a smoother visit going forward. If you need anything at all, please reach out to us! Thank you, Luis Acosta General Manager

Sep 15, 2024 -

City Limits Nissan responded

Hi, thank you for taking the time to leave us feedback about your experience with us. Please contact us at (737) 701-5449 so we can work with you to make this right.

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