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City Limits Nissan - Service Center

Austin, TX

4.5
405 Reviews

405 Reviews of City Limits Nissan - Service Center

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August 13, 2024

They provided the service for oil change and a tire rotation, but didn't follow through on the shuttle service pick up as promised. I even specifically booked an earlier slot so that I could accommodat More

by shreyashenoy17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Buzzard
Aug 15, 2024 -

City Limits Nissan responded

Thank you for leaving us an honest review of your recent Service visit. I am sorry to hear you had a less than satisfactory experience, if you are willing to provide additional information please reach out to us at 512-444-1400 so that we can work towards a resolution on this. Thanks again and have a great weekend. Luis Acosta General Manager

August 12, 2024

Improved service since my last visit. Nice lobby amenities and friendly staff. Very convenient scheduling. More

by erinaliayoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
Aug 15, 2024 -

City Limits Nissan responded

Thank you so much for your review, we hope to continue to provide you with top-notch service for many years to come! Thank you, Luis Acosta General Manager

August 12, 2024

they took almost 2 hours for an oil change and I had an appointment and what was worst another lady came in way after I got there and her oil was done like 30 minutes before mine More

by consultinghector
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service representative
Aug 15, 2024 -

City Limits Nissan responded

I'm sorry to hear you had a less than satisfactory visit with our Service department, and appreciate you taking the time to let us know about it. I will work with the team to ensure we refine our efforts so that this does not happen again. If you are willing to provide more information about your visit, please reach out to us at 512-444-1400 and we will be happy to work towards a resolution with you. Thank you, Luis Acosta General Manager

August 09, 2024

Great customer service experience. Honest and reasonable pricing, quality service and quick turn around on services. What else can one can ask for?. Throughout the years, I have acquir More

by UZRIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buzz in service dept and his manager, Taylor
Aug 15, 2024 -

City Limits Nissan responded

I am so happy to hear you found our Service team to be helpful and supportive during your recent visit, and will be sure to pass your kind words along! We hope to see you again soon, thanks again and have a great weekend! Luis Acosta General Manager

August 09, 2024

Great service, fair pricing. My advisor kept me update throughout my appointment and gave me several options for an upcoming service. More

by MarisaM80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul
Aug 15, 2024 -

City Limits Nissan responded

Thank you for your review, our goal is to provide truly exceptional service to every guest and we are glad to hear you found this to be the case! I'll be sure to pass your comments along to the team, and look forward to seeing you again soon! Thank you, Luis Acosta General Manager

August 08, 2024

GREAT CUSTOMER SERVICE EVERYTIME MY VEHICLE GETS SERVICE DONE! Thank you and will come in again soon! More

by ANNALEETELLO4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chenin Buck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sergio Dehoyos, Julian Vasquez
Aug 15, 2024 -

City Limits Nissan responded

Thank you so much for taking the time to let us know how we did! I'm happy to hear you had a great visit with us, and will be sure to pass your comments along to the team! Thank you, Luis Acosta General Manager

August 08, 2024

They are awesome, they take care of the customer very well. They are very efficient. More

by E_CORCHADO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul service advisor
Aug 15, 2024 -

City Limits Nissan responded

I am glad to hear you were well taken care of during your recent visit with us, and appreciate you taking the time to leave a review! I'll be sure to pass your comments along to the team, and we look forward to seeing you again soon! Thank you, Luis Acosta General Manager

August 07, 2024

Incredibly well-run, well-managed business. Much better efficiency with the service department over just the pas year alone. I like that they make it easier to check in, keep you well advise More

by MDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J Herrera
Aug 15, 2024 -

City Limits Nissan responded

Thank you for taking the time to leave us a detailed review about your recent Service visit. We genuinely appreciate the feedback and will use this information to refine our processes. Thanks again and have a great weekend! Luis Acosta General Manager

August 06, 2024

Always polite and respectful friendly atmosphere. The constant communication and updates while waiting for my vehicle are always appreciated. More

by JTAYLOR2310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul
Aug 15, 2024 -

City Limits Nissan responded

Thank you so much for your review. Our goal is to provide a truly exceptional experience for every guest at every visit, and I'm glad to know you were taken care of during your recent service visit. Please reach out to us if we can help with anything at all, and have a great weekend! Thank you, Luis Acosta General Manager

August 05, 2024

This is the first time I have been here since it's under new management. More

by GHARRIS49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department..... good
Aug 15, 2024 -

City Limits Nissan responded

Thank you for taking the time to leave a review, we hope to provide you with excellent service for many more years to come! Thank you, Luis Acosta General Manager

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