Back

City Limits Nissan - Service Center

Austin, TX

4.5
449 Reviews

449 Reviews of City Limits Nissan - Service Center

Sort by
May 25, 2025

Service was awful, the service manager was non-responsive (until they finally switched service managers), everything took far longer than anticipated, and not only was the car FILTHY when we picked it up, th More

by Amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Carlos
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025 -

City Limits Nissan responded

I am sorry to hear your experience with us was not up to the standards we set for ourselves and would like more information about your visit if you are willing. I am unable to locate a profile for you but we can be reached at 512-444-1400 at your convenience. Thank you and have a great week. Jason Laguna General Manager

May 23, 2025

Great Service! Jay and Daniel exceed the expectations of customer service. They kept me informed on the progress of my vehicle. The cost of my services needed wa More

by ELISA.RODRIGUEZ76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Carlos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2025 -

City Limits Nissan responded

We are grateful for the opportunity to earn your business, and that you took the time to tell us about your recent Service visit! If you need anything at all, please don't hesitate to contact us. Thanks again and have a great weekend! Thank you, Jason Laguna General Manager

May 18, 2025

Everything went well. I am appreciative that Nissan picked up the cost of a rental car when my vehicle was being worked. More

by SAGOMEZ4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Hernandez
May 19, 2025 -

City Limits Nissan responded

Thank you for taking a moment to tell us about your recent visit, we appreciate your feedback and look forward to being of service to you again! Thank you, Jason Laguna General Manager

May 20, 2025 -

City Limits Nissan responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

May 17, 2025

Very good experience, very nice waiting area, friendly staff. I will go again for service. Thank you very much. More

by abeeromar76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Hernandez, Kendra Downey
May 17, 2025 -

City Limits Nissan responded

We are happy to hear you had a pleasant Service visit with us, thank you for taking the time to leave us a review and we hope to provide you with many more happy miles! Thank you, Jason Laguna General Manager

May 16, 2025

This particular dealership has always been very efficient in call back with great customer service towards my cars including my Titan truck. The services I had with my cars always have been exceptional and q More

by mona.ramos75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maynor Barrientos
May 16, 2025 -

City Limits Nissan responded

We are grateful for the opportunity to earn your business, and we're glad to know that the team took great care of you. Your satisfaction is our top priority and we hope to provide you with many more happy miles! Thank you, Jason Laguna General Manager

May 15, 2025

The staff was prompt, on it and respectful. The drop off was effective, efficient, and smooth. Kendra was also helpful in setting up the Lyft for me to go home and to return when car was ready. More

by MAGUAJARDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Downey
May 15, 2025 -

City Limits Nissan responded

Thank you for taking the time to provide us with a review, we're so glad to hear the team took good care of you and we appreciate the opportunity to earn your business! Here's to many more happy miles, thanks again and have a great weekend! Jason Laguna General Manager

May 15, 2025

Great service, friendly staff, gave me a Lyft home, knowledgeable. I had a great experience! More

by PATTERJK02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Downey
May 16, 2025 -

City Limits Nissan responded

We are glad to hear the Service team took good care of you, and appreciate that you took the time out of your day to tell us about it! If you need anything at all, please contact us at 512-444-1400 and we'd be more than happy to help. Thanks again and have a great weekend! Jason Laguna General Manager

May 14, 2025

The agent Kemin was always very polite and vey entusiastic and the Finance Manager made the transaction fast and easy. More

by eliudquiroz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kemy Pignault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel
May 15, 2025 -

City Limits Nissan responded

We are so happy to hear that the team took good care of you, and will be sure to pass your comments along! Welcome to the City Limits Nissan family and have a great weekend! Thank you, Jason Laguna General Manager

May 13, 2025

I’ve always had excellent customer service when brining in my vehicle. Staff are friendly and professional. More

by ESSENCESTEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Carlos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

City Limits Nissan responded

Thank you so much for taking the time to leave us a review, we appreciate it and the opportunity to earn your business! If you need anything at all, please don't hesitate to reach out! Thank you, Jason Laguna General Manager

May 13, 2025

Always very nice service department. Kendra even told me that there was a recall on my vehicle. More

by edfaison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Downey
May 15, 2025 -

City Limits Nissan responded

Thank you for taking the time to tell us about your visit, we are happy to hear your Service experience met the high standards we set for ourselves and we appreciate the opportunity to earn your business. If you need anything at all, please reach out! Thank you, Jason Laguna General Manager

May 16, 2025 -

City Limits Nissan responded

Hello Edfaison, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

...
4
...