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City Limits Nissan - Service Center

Austin, TX

4.5
405 Reviews

405 Reviews of City Limits Nissan - Service Center

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January 17, 2025

Excellence in customer service. They are trained mechanically inclined advisers. Nissan is the best built! I’m in my second Nissan, probably will be a third. More

by me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Carlos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ram, mechanic*****, Andrew "Buzz" Buzzerd
Jan 17, 2025 -

City Limits Nissan responded

I am so glad to hear you had a great visit with our team, we hope to provide you with many more happy miles and look forward to your next visit! Thank you, Jason Laguna General Manager

January 17, 2025

I had light under my car they were unplugged and by the time I notice they got damaged. I'm never going back their again! More

by ANDY.ESCAMILLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

City Limits Nissan responded

I am so sorry to hear that you did not have a good visit with us, our goal is to go above and beyond for each guest every time and falling short of that is disappointing. We will review this information and get back to you as soon as possible. Thank you again for bringing this to our attention and have a great day. Jason Laguna General Manager

January 17, 2025

Great. Patient dealer and helped explained what was needed with my car. Very friendly experience. More

by abcruz26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayden Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

City Limits Nissan responded

I am happy to hear the Service team took good care of you during your recent visit, and we look forward to your next visit! If you need anything at all, please reach out to us at 512-444-1400 and we'd be more than happy to help! Thank you, Jason Laguna General Manager

January 15, 2025

Brought car in after there was damage to a tire guard at 11am. Meet with Andrew. Received a text approving services with no call and no video like usual receive. Called Andrew to speak about recommended ser More

by tiffkbish
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Carlos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew "Buzz" Buzzerd
Jan 15, 2025 -

City Limits Nissan responded

Thank you for your feedback and for bringing this to our attention. I am sorry to hear that your visit with us was less than satisfactory, we are reviewing this and will reach out to you shortly. If you'd like to provide additional information in the meantime, please reach out to us at 512-444-1400 at your convenience. Thank you, Jason Laguna General Manager

January 13, 2025

Excelente servicio, excelente el trato con el personal, muy buen trabajo, todo excelente, estuvo a tiempo! More

by JACALA69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayden Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

City Limits Nissan responded

Gracias por su resena, lo apreciamos y esperamos volver a trabajar con usted pronto! Gracias, Jason Laguna General Manager

January 13, 2025

Kendra did an amazing job providing service for us! Shout out to Maynor for service! More

by updikes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Downey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

City Limits Nissan responded

I am so glad to hear you had a great visit with us, we look forward to providing you with many more happy miles and hope you have a fantastic week! Thank you, Jason Laguna General Manager

January 13, 2025

Jay was very helpful and informative about what was going on with my car! He talked me through everything and gave me time to think over what I wanted to approve. Very friendly and great customer service! More

by BARTLETT.JAZMINE96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Carlos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

City Limits Nissan responded

I am glad to hear you had a good visit with our Service team, and I'll be sure to pass your comments along! If you need anything at all, please don't hesitate to contact us. Thanks again and have a great week! Jason Laguna General Manager

January 12, 2025

The thing I like most is the customer service. I’ve had the same advisor multiple times and I really enjoy working with him! More

by LAUREN MORGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Carlos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

City Limits Nissan responded

I am so glad to hear that you are well taken care of during your visits, and I'll be sure to pass your comments along! If you need anything at all, please don't hesitate to contact us at 512-444-1400 and we'd be more than happy to help. Thanks again and have a great week! Jason Laguna General Manager

Jan 14, 2025 -

City Limits Nissan responded

Hello Lauren, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 11, 2025

The job was done professionally. Th e Service Department was concerned and kept me apprised as the job analysis was proceeding and subsequently as the car was being repaired .Definit More

by SHEICHEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Downey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

City Limits Nissan responded

Thank you so much for taking the time to provide us with your review, we appreciate you and I'll be sure to pass your comments along to the team! If you don't mind, would you please correct your star rating? It appears you may have accidentally selected 1 star by mistake, but if there is in fact an issue we would love the opportunity to resolve it with you! Please reach out at your convenience to 512-444-1400 if you have any questions or concerns and we would be more than happy to address them! Thank you, Jason Laguna General Manager

January 11, 2025

Great job. Kendra was wonderful to work with. Nissan took care of me really well as always. More

by NESSADUCKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Downey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saul, Andrew "Buzz" Buzzerd
Jan 11, 2025 -

City Limits Nissan responded

Thank you so much for your review, we appreciate you and I'll be sure to pass your comments along to the team! Have a great weekend! Thank you, Jason Laguna General Manager

Jan 13, 2025 -

City Limits Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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