City Volkswagen of Highland - Service Center

City Volkswagen of Highland is always thorough when repairing my vehicle. The service rep who always helps me, Glenn, is always so communicative and nice. He takes the time to patiently explain what is repairing my vehicle. The service rep who always helps me, Glenn, is always so communicative and nice. He takes the time to patiently explain what is wrong with my vehicle and makes sure I understand. My car always comes out so shiny, clean, and running beautifully. More

It took two times to fix the car correctly. The second time the car came home smelling like diesel. Called the service mgr. and left a message, 2 weeks later still no response from the service manager or time the car came home smelling like diesel. Called the service mgr. and left a message, 2 weeks later still no response from the service manager or anyone there. What looks like oil and antifreeze look to be in the skid pan. I'd say their communication skills are minimal at best. I had to call each time to find out that the part was in. I can't imagine that this is a dealer that will survive long if it continues the service and follow up its given us. More

Service Department is a Nightmare I came to highland volkswagen to get my car serviced in the service department because of an electrical issue . I dropped off my car and a week later I came to highland volkswagen to get my car serviced in the service department because of an electrical issue . I dropped off my car and a week later they could not still correctly diagnose the problem which had to do with the back window and door lock not working correctly. For 3 days straight I kept getting conflicting stories from Allison the service advisor, the story changed every time I called . Finally on the 8th day with no car and money out on the rental car I had to pay for , I came and got my car out and took it to Team Audi/Volkswagen in Merrillville where there were able to diagnose the same day . So apperently they were just changing parts and guessing because it never fixed the problem. So I moved on and got over it . I went to give them a chance today to get my oil changed and just an oil changed and was turned down and told they can no longer service my vehicle by the service manager Kelly S. . How unprofessional and not reliable this service department is . If they weren't going to service my vehicle any longer I should of been told yesterday when I made the appointment with Justine yesterday instead of showing up this morning and having the service manager Kelly S. Tell me they could no longer work on my car when they were in the wrong the first time. Fair warning stay far away from the Service Department at Highland Volkswagen they have no clue what there are doing and no professional or management skills when it comes to there customers. I wish Sean and Cheryl was still there I never had a problem prior but the people in place now are totally clueless when it comes to business. I will never step foot in there again after what I went through and how I was treated by Servce advisor Allison and Service Manager Kelly S. . Maybe it's time to get people that have a clue on how to run a service department at a new car store not a mentality of an independent shop. More

simply amazing! I just wanted to thank Sean and Sheryl for all the great work they do for VW customers. I've owned my jetta for 2yrs and when ever i bring my car in t I just wanted to thank Sean and Sheryl for all the great work they do for VW customers. I've owned my jetta for 2yrs and when ever i bring my car in to be serviced you just know that this is more than just a job to them.They genuinely care about VW customers. The customer service here is wonderful. I Wouldn't recommend any other service department. More

Purchase of 2017 Passat SE This is my second purchase with the VW Dealership in Highland in a little over two years because I am so in love with that make and model. Their staf This is my second purchase with the VW Dealership in Highland in a little over two years because I am so in love with that make and model. Their staff of professionals provided excellent service as they worked diligently to ensure that I was completely satified with my new purchase. I am very proud to own a VW Passat SE. More

Michael Gonzales and the terrific team at Highland Volkswage The attention to customer satisfaction by the team at Highland Volkswagen was tremendous ...I highly recommend if you are looking for a great vehicle The attention to customer satisfaction by the team at Highland Volkswagen was tremendous ...I highly recommend if you are looking for a great vehicle with a caring sales team this is the dealership to go with- More

Refreshing old fashioned customer service! Bravo! Excellent in every aspect. From the purchasing stage to customer service after! 3 years of great personalized service & now we're ready to trade in & Excellent in every aspect. From the purchasing stage to customer service after! 3 years of great personalized service & now we're ready to trade in & up. See you soon. More

Dedicated team of professionals who focus on pro My initial impression of the culture here seemed to convey a chilling overly cautious focus on protecting their interests over that of their customers My initial impression of the culture here seemed to convey a chilling overly cautious focus on protecting their interests over that of their customers. After a conversation, or two, I was told this was to be addressed. More