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City Volkswagen of Highland - Service Center

Highland, IN

3.7
70 Reviews

70 Reviews of City Volkswagen of Highland - Service Center

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December 02, 2016

Michael Gonzales and the terrific team at Highland Volkswage The attention to customer satisfaction by the team at Highland Volkswagen was tremendous ...I highly recommend if you are looking for a great vehicle More

by LisaPassat2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gonzales
November 20, 2016

Refreshing old fashioned customer service! Bravo! Excellent in every aspect. From the purchasing stage to customer service after! 3 years of great personalized service & now we're ready to trade in & More

by ClanLindsey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean O’Donnell
October 25, 2016

Service Department Sheryl Casey from the Service Department was very diligent and helpful in getting my 2001 Jetta serviced,also the Shuttle drivers both taking me home More

by Gary P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sheryl Casey
Oct 26, 2016 -

City Volkswagen of Highland responded

Gary, thank you for leaving us your positive review! We are pleased to hear that you were satisfied with the shuttle we provided and the courteous and thorough service you received from Sheryl and our team. If there is anything more that we can do please come back and see us again. Take care! Regards, Joe Hoobyar | President

April 05, 2016

Dedicated team of professionals who focus on pro My initial impression of the culture here seemed to convey a chilling overly cautious focus on protecting their interests over that of their customers More

by jlwelter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Phillips, Sean O’Donnell, Joe Embro
February 02, 2016

10,000 mile service Brought my 2015 Jetta TDi in for its 10,000 mile service and everything was completed perfectly and they even washed my car. I also had them look at a More

by andyb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allison Egli, Sean O’Donnell
January 27, 2016

first oil change This was my first 10,000 mile oil change for a 2015 Golf. I called to make an appointment, was told that it would take about 1 hour to 1 hour 30 minu More

by Burnes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alison Egli
January 24, 2016

Fantastic Service My first experience with Highland VW was for Service. From start to finish I was impressed. Sean and Allison went above and beyond every step of the More

by JoeB123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allison, Sean O’Donnell
July 22, 2014

Service doesn't disappoint!!!! My 2011 Jetta TDI had an air conditioning problem and I brought it into Highland VW. I didn't buy it from them and I haven't been a client for service More

by russell.turley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russell Turley, Sheryl Casey
Sep 16, 2014 -

City Volkswagen of Highland responded

Thanks for sharing this great story about Sheryl! We know that he'll be ecstatic to read your phenomenal review. We look forward to working with you in the future! Don't forget to like us on Facebook. Bruce Phillips | GM

June 27, 2014

30 Day check on the new Tiguan We have a long drive but well worth it. The customer service and service in general in perfection. Everything was explained really well and Shean even More

by Jen63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean O’Donnell
Jul 08, 2014 -

City Volkswagen of Highland responded

Thank you so much for taking the time to write this review about your experience with us. Sean is great with people and he always attends to every concerns of our customers. If there's anything else that we can help you with in regards to your vehicle, please don't hesitate to come back and see us! Bruce Phillips|General Manager

January 02, 2014

I can't tell you how much this dealership Helped me! They saved my cross country trip when my car started billowing black smoke on the highway! They got me in immediately diagnosed the problem made the More

by sgmurray1002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sheryl Casey, Sheryl Casey
Jan 20, 2014 -

City Volkswagen of Highland responded

We appreciate you taking the time to write such kind words about your experience at our dealership! Sheryl truly is an outstanding member of our team who, like all of our employees, is dedicated to not only providing the utmost in customer service and quality to our guests, but to assuring that all of our customers receive a great experience that's as friendly, welcoming and worry-free as possible. We're so happy to hear that you managed to experience these values during your visit to our dealership, and we hope that you continue to choose us for all of your future automotive needs. Sincerely, Bruce Phillips|General Manager

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