City Volkswagen of Highland - Service Center
Highland, IN
70 Reviews of City Volkswagen of Highland - Service Center
Michael Gonzales and the terrific team at Highland Volkswage The attention to customer satisfaction by the team at Highland Volkswagen was tremendous ...I highly recommend if you are looking for a great vehicle The attention to customer satisfaction by the team at Highland Volkswagen was tremendous ...I highly recommend if you are looking for a great vehicle with a caring sales team this is the dealership to go with- More
Refreshing old fashioned customer service! Bravo! Excellent in every aspect. From the purchasing stage to customer service after! 3 years of great personalized service & now we're ready to trade in & Excellent in every aspect. From the purchasing stage to customer service after! 3 years of great personalized service & now we're ready to trade in & up. See you soon. More
Service Department Sheryl Casey from the Service Department was very diligent and helpful in getting my 2001 Jetta serviced,also the Shuttle drivers both taking me home Sheryl Casey from the Service Department was very diligent and helpful in getting my 2001 Jetta serviced,also the Shuttle drivers both taking me home and picking me up were very courteous. More
Dedicated team of professionals who focus on pro My initial impression of the culture here seemed to convey a chilling overly cautious focus on protecting their interests over that of their customers My initial impression of the culture here seemed to convey a chilling overly cautious focus on protecting their interests over that of their customers. After a conversation, or two, I was told this was to be addressed. More
10,000 mile service Brought my 2015 Jetta TDi in for its 10,000 mile service and everything was completed perfectly and they even washed my car. I also had them look at a Brought my 2015 Jetta TDi in for its 10,000 mile service and everything was completed perfectly and they even washed my car. I also had them look at a problem with my door seal and the service manager took care of it. Alison was extremely helpful in scheduling the service to meet my schedule and everything was prompt and on time. More
first oil change This was my first 10,000 mile oil change for a 2015 Golf. I called to make an appointment, was told that it would take about 1 hour to 1 hour 30 minu This was my first 10,000 mile oil change for a 2015 Golf. I called to make an appointment, was told that it would take about 1 hour to 1 hour 30 minutes. My car was ready when promised. Waiting area was comfortable. All employees were very nice. More
Fantastic Service My first experience with Highland VW was for Service. From start to finish I was impressed. Sean and Allison went above and beyond every step of the My first experience with Highland VW was for Service. From start to finish I was impressed. Sean and Allison went above and beyond every step of the process. I will keep taking my car back to them. More
Service doesn't disappoint!!!! My 2011 Jetta TDI had an air conditioning problem and I brought it into Highland VW. I didn't buy it from them and I haven't been a client for service My 2011 Jetta TDI had an air conditioning problem and I brought it into Highland VW. I didn't buy it from them and I haven't been a client for service and they knew I am headed to the east coast yet they treated me as if I had been there from day one. Turned out my air conditioning pump failed and needed replaced. Luckily I have the Platinum Warranty from VW which was worth every penny to buy. I also had them do an oil change and brake flush. They had all that done in two days even with having to order a pump overnight. Sheryl Casey my service rep. was awesome she walked me through every process and kept me at ease with what needed to be done. The price for service is better than fair compared to less competent VW dealers in Lake County Indiana. They installed a new compressor which Fidelity Warranty paid for without issue and returned my awesome TDI to me all clean and shiney. They are a branch off from Orland Park VW in illinois and have been in the area for about a year. If you own a VW especially a TDI this is the place to take it for competent and fair priced service.. If you'd like to own one I'd say this would be the place to look to buy one from and have them keep it well serviced!! More
30 Day check on the new Tiguan We have a long drive but well worth it. The customer service and service in general in perfection. Everything was explained really well and Shean even We have a long drive but well worth it. The customer service and service in general in perfection. Everything was explained really well and Shean even explained other things when we ask what it was. He went above and beyond to make sure our experience was excellent. Even with the drive they may be servicing my vehicle for life. More
I can't tell you how much this dealership Helped me! They saved my cross country trip when my car started billowing black smoke on the highway! They got me in immediately diagnosed the problem made the They saved my cross country trip when my car started billowing black smoke on the highway! They got me in immediately diagnosed the problem made the fix and even gave me the full inspection and a car wash to boot! I need to call out Sheryl Casey in particular for outstanding service, but everyone involved from the service manager to the service techs were exceptional- in fact "truly exceptional" across the board. More