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Claremont Toyota

Claremont, CA

4.4
4,798 Reviews

601 Auto Center Dr

Claremont, CA

91711

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4,798 Reviews of Claremont Toyota

October 03, 2022

I stopped dealing with this dealership because of the customer service. Now that you have Danny Llamas working in service I will continue to come back as well as my Family. More

by MAMROD12
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danny Llamas Service Drpt
Oct 03, 2022 -

Claremont Toyota responded

It truly makes us happy to hear that Danny made sure you left a happy customer! We look forward to working with you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

October 03, 2022

Janeth Mestas from Customer Relations went above and beyond to ensure my previous dilemmas were accounted for and mediated. Thank you very much Janeth for taking the time to call and offer me multiple s More

by ALOPE368
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janeth Mestas
Oct 03, 2022 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent experience at our dealership. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly or simply reply to this email. Janeth Mestas Customer Relation Department 909.542.1615 Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, Janeth Mestas Customer Relations Department Claremont Toyota Janethmestas@claremonttoyota.com

Oct 04, 2022 -

Claremont Toyota responded

This is extremely discouraging to read, as it's vital that we're providing quality and accurate service at each visit. We would like to learn more about these oil leaks so we can address them properly with our service team and make sure things like this aren't repeated. Please contact us at your convenience. We look forward to hearing from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 30, 2022

Drove 350 miles to check out a used car. Was told it was stock. Took it for a test drive and it wasn't running quite right. Sales guy said it was bad gas and they were going to refresh the t More

by TAGCHRISTOPHER
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ricardo Hernandez, Venedick Songco
Sep 30, 2022 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent experience at our dealership. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly or simply reply to this email. Janeth Mestas Customer Relation Department 909.542.1615 Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, Janeth Mestas Customer Relations Department Claremont Toyota Janethmestas@claremonttoyota.com

Oct 03, 2022 -

Claremont Toyota responded

We're very discouraged to see you had issues with both your vehicle and the quality of service you've received. Please contact us at your earliest convenience so we can help get you your refund as soon as possible. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 30, 2022

From the time I put into the service line, everyone is so friendly, smiling ,efficient and professional, even the person that I spoke with on the phone. I've been to several Toyota dealers this one is fomost More

by RINGMIBELL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candace
Oct 03, 2022 -

Claremont Toyota responded

Customer satisfaction is our main goal, and it pleases us to hear of your experience with Candace and our team! We look forward to seeing you at your next service visit! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 30, 2022

Buena atención a sus clientes y se ajustaría a mi tasa de interés muchas gracias More

by FRANKAP07
Recommend Dealer
Yes
Employees Worked With
Ramiro Ortiz, Daniel Vera, Christian Barreto
Oct 03, 2022 -

Claremont Toyota responded

Gracias para esta revision positiva! Saludos, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 30, 2022

Me gusto el servicio del personal muy amables todos el trato que nos dan muy excelente More

by MARTIN78992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Macías
Oct 03, 2022 -

Claremont Toyota responded

Martin, Gracias para esta revision de cinco estrellas! Saludos, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 30, 2022

had service on time with no problems . Luis Macias was well informed and very courteous. More

by BRATKEES
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Luis Macias
Oct 03, 2022 -

Claremont Toyota responded

It's so nice to see that Luis made sure you had a memorable visit! Hope to see you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 30, 2022

Good service and timely delivery of the car Claremont Toyota Zhao Yong is very good More

by 975895795
Recommend Dealer
Yes
Employees Worked With
Henry Figueroa, Daniel Vera, Yong Zhao
Oct 03, 2022 -

Claremont Toyota responded

We can't wait to let Zhao know about your kind words! Hope to see you again. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 30, 2022

Burt Gonzales was nice, friendly and helpful. . The service was great. waiting lounge is nice and clean. More

by ISCOHATA9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service advisor Burt Gonzales
Sep 30, 2022 -

Claremont Toyota responded

We want nothing but the best for our customers and we're so happy you had such a great experience with Burt! Can't wait to see you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 29, 2022

On my last review I forgot to add that Jonathan the financing manager was very helpful and walked me through all the options and the got me a great interest rate to finance the vehicle. More

by DANS1215
Recommend Dealer
Yes
Employees Worked With
Jonathan Fairman, Prosper Umudu
Sep 30, 2022 -

Claremont Toyota responded

Jonathan is awesome and we will be sure to let him know about your kind words! Thank you for this review and we hope to hear from you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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