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Claremont Toyota

Claremont, CA

4.4
4,798 Reviews

601 Auto Center Dr

Claremont, CA

91711

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4,798 Reviews of Claremont Toyota

September 29, 2022

Prosper was amazing. He help me pick out the perfect vehicle for my budget and needs, and then worked with me on the price to get it down to a comfortable monthly payment More

by DANS1215
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Fairman, Prosper Umudu
Sep 30, 2022 -

Claremont Toyota responded

We're thrilled to hear about how happy you left our dealership and we are so grateful to have you as part of our family. Congrats on your new car! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 29, 2022

Nice, hyped and very passionate personnel. The environment is clean and the people are great! More

by ALBERTO.MUNGUIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal, Ramon Arturo Hermosillo, Joseph Zepeda, Pedro Bernal
Sep 30, 2022 -

Claremont Toyota responded

Alberto, it's great to hear that you had such a positive experience! We look forward to serving you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 29, 2022

It was ok. The service person made a smirk n was not very discreet about it. I just mentioned what I was told when I purchased my car. More

by FALCALA77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mo Mostafa
Sep 29, 2022 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent experience at our dealership. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly or simply reply to this email. Janeth Mestas Customer Relation Department 909.542.1615 Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, Janeth Mestas Customer Relations Department Claremont Toyota Janethmestas@claremonttoyota.com

Sep 30, 2022 -

Claremont Toyota responded

We're disappointed you weren't completely satisfied with your experience here. Should you like to discuss anything specific that transpired, please don't hesitate to reach out. We're here to help. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 29, 2022

It was quick and a reliable service It was easy to book an appointment and check in on time. I was so happy to be reminded with the next service really convenient More

by NESROEMAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NA
Sep 30, 2022 -

Claremont Toyota responded

We are pleased that you had a quick and easy service appointment! We look forward to working with you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 29, 2022

Great services provided! Delivered the car back in a timely manner. Very satisfied with the service. More

by CHIAWENCHEN33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Tarin (Service Advisor)
Sep 30, 2022 -

Claremont Toyota responded

We are so happy that you had an enjoyable service visit! Hope to see you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 29, 2022

Went for a oil change and full point inspection. They told me that i needed a new tire since it had a screw. They told me it air was leaking from the screw and it could not be patched. I did not bu More

by GBUENRROSTRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other
Sep 29, 2022 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent experience at our dealership. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly or simply reply to this email. Janeth Mestas Customer Relation Department 909.542.1615 Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, Janeth Mestas Customer Relations Department Claremont Toyota Janethmestas@claremonttoyota.com

Sep 29, 2022 -

Claremont Toyota responded

Safety is our top priority, which is why we did recommend that you replace that tire. We do understand you took your vehicle elsewhere for a second opinion. Should you like to discuss your recent visit any further, please don't hesitate to reach out. We're here to help. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Sep 29, 2022 -

GBUENRROSTRO responded

Sorry but inspection was not done properly. Tire wasnt punctured or anything. Air pressure never dropped. Yoir technician need better training.

Oct 05, 2023 -

GBUENRROSTRO responded

UPDATE: I was offered complementary inspection and a free gas fill up for the above incident. Called today and spoke to Janet Mendez to make an apportionments and they had nothing on their records. They said they would never offer such thing. Very disappointed. Will do my inspections else where moving forward.

September 29, 2022

Was a pleasure to be helped with the process of buying a new car. Than you. More

by MZEL52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexander Rosa
Sep 29, 2022 -

Claremont Toyota responded

It pleases us to see that you had a positive car-buying experience! Please never hesitate to let us know if you need anything. We appreciate you so much! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 29, 2022

It's a nice dealership very clean and alot of very nice and helpful people working there More

by FIGUEROAB37
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Chavez, Armando Medina, Alexander Rosa
Sep 29, 2022 -

Claremont Toyota responded

We are ecstatic to see that you were impressed with our facility and service! Can't wait to see you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 29, 2022

Excellent customer service, highly professional, listen to customer concerns and no hidden charges, so far the best car dealer I've been. I will recommend it to anyone. More

by ROGELIOP67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Medina
Sep 29, 2022 -

Claremont Toyota responded

Providing 5-star service is our top priority, which is why we're happy to see you received just that. Can't wait to see you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 28, 2022

Staff Very accomodating and helpfull. Staff are friendly and provide detailed information about the vehicle More

by TAN_HALILI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mo Mostafa, Venedick Songco
Sep 29, 2022 -

Claremont Toyota responded

It pleases us to see that you had a positive experience! We look forward to working together again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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