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Claremont Toyota

Claremont, CA

4.4
4,798 Reviews

601 Auto Center Dr

Claremont, CA

91711

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4,798 Reviews of Claremont Toyota

September 23, 2022

Since the day i called to inquire about the new cars available everybody so nice. Since they didnt have the car i wanted at that time as soon as it was available they called me right away. Went in and P More

by VERONICAREYEZ1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mo Mostafa, Juan Chavez, Alexander Rosa, Pedro Bernal
Sep 26, 2022 -

Claremont Toyota responded

We are thrilled that Pedro worked hard to provide you with an amazing visit! We look forward to working with you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 23, 2022

Everyone was so slow and didn’t even care to be there. I made an appointment for my first 5k mile service which is basic. Waiting for over 4.5hrs. Taking my business to Glendora. More

by GFALCON571
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember service adviser
Sep 23, 2022 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent experience at our dealership. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly or simply reply to this email. Janeth Mestas Customer Relations Department 909.542.1615 Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, Janeth Mestas Customer Relations Department Claremont Toyota Janethmestas@claremonttoyota.com

Sep 26, 2022 -

Claremont Toyota responded

Basic services must be completed in a much more timely manner and we understand your frustration. Please contact us when you have a moment, as we'd like to learn more about when you stopped by, so we can make sure this doesn't continue to happen. Thank you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 23, 2022

Waiting so long time. For oil change only. My home is so far. Thank you More

by 郭庆丽1001
Price
Recommend Dealer
Yes
Employees Worked With
Yong Zhao
Sep 23, 2022 -

Claremont Toyota responded

We are disappointed to hear that you had to wait a long time during your visit. Please contact us at your convenience should you like to speak about this issue any further. We look forward to hearing from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 23, 2022

Told me that it would take Three hours for an oil change and ended up waiting for SIX hours More

by NICKMAROUSEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzy
Sep 23, 2022 -

Claremont Toyota responded

We understand your time is valuable and we're discouraged to see services took this long. When you have a moment, please contact us, as we'd like to learn more about when you came in.. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 23, 2022

Ivica Zupic is the best manager you could ever have. Trust me anyone could agreed to that comment. More

by DONJAY333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivica Zupic
Sep 23, 2022 -

Claremont Toyota responded

We are ecstatic to hear that you had an enjoyable experience here with Ivica. We look forward to serving you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 22, 2022

Chris Barreto was instrumental in getting the deal done. Without his help we would not have purchased a vehicle. More

by ROSENSID1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Saad, Christian Barreto
Sep 23, 2022 -

Claremont Toyota responded

We are so happy that Chris was able to take care of all of your needs and we're proud to have him on our team. Enjoy your new ride! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 22, 2022

Checked in right away. Wait was not too long, it was relaxing. They provide drinks for customers that is an excellent touch. I had my own coffee bc didn’t know they prov More

by ROSIBROWNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzie
Sep 23, 2022 -

Claremont Toyota responded

We are so happy that you had a quick and easy service experience! We look forward to working with you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 22, 2022

Service was fast and efficient. Working with Humberto Gonzales was a pleasure: he was friendly, returned phone calls promptly, was courteous and explained everything thoroughly. More

by SUSAN.CROTEAU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Humberto Gonzales
Sep 23, 2022 -

Claremont Toyota responded

We are ecstatic to see that Humberto made sure you had a positive visit! Hope to see you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 22, 2022

I believe my main concern will be the wait time for the service. I dropped off my vehicle at 9:15 and did not receive a call for pick up until 2:19. In my opinion that's kinda unacceptable. Fortunately I d More

by DPKORPS19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Olivia
Sep 22, 2022 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent experience at our dealership. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly or simply reply to this email. Janeth Mestas Customer Relations Department 909.542.1615 Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, Janeth Mestas Customer Relations Department Claremont Toyota Janethmestas@claremonttoyota.com

Sep 26, 2022 -

Claremont Toyota responded

Thank you for your patience. We understand the importance of providing prompt service and it's clear you didn't receive that. We value both your business and your opinion, which is why we'd like the opportunity to discuss this with you further. Please contact us when you have a moment to speak. We look forward to hearing from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 22, 2022

This dealership was very welcoming and thoughtful. Even the workers I was not speaking to welcomed us! Their an enjoyable dealer to work with making car buying a fun activity not a drag. More

by V_SOTOMAYOR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Sarofeem
Sep 23, 2022 -

Claremont Toyota responded

It pleases us to see that you had a fantastic experience! Your business and time are much appreciated! We look forward to working with you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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