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Claremont Toyota

Claremont, CA

4.4
4,798 Reviews

601 Auto Center Dr

Claremont, CA

91711

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4,798 Reviews of Claremont Toyota

September 22, 2022

Claremont Toyota has a great waiting room and they give fast, thoroughly professional and friendly service. More

by SUSANXIE234
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Troy
Sep 23, 2022 -

Claremont Toyota responded

It's so great to see that you were impressed with our facility and service! We hope to see you back here again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 22, 2022

Well organized and efficiently run. Everyone was busy. The waiting customers were well cared for and comfor table More

by ELIOTSHIMER
Recommend Dealer
Yes
Employees Worked With
Marisela Guzman
Sep 23, 2022 -

Claremont Toyota responded

We are so happy that you had a quick and easy visit! Hope to see you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 22, 2022

The wait time it’s too long. I waited 4 hours for a service and I had an appointment. They can’t blame COVID or short staff no more. More

by JIMMYMATA360
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure the name
Sep 22, 2022 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent experience at our dealership. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call us directly or simply reply to this email, I will send you our Customer Relation Team information and we all be available to assist you! Customer Relation Manager Marisela 909.542.1670 Customer Relation Service Department Zupe 909.542.1614 Customer Relation Sales Department Janeth 909.542.1615 Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, Janeth Mestas Customer Relations Sales Department Claremont Toyota Janethmestas@claremonttoyota.com

Sep 26, 2022 -

Claremont Toyota responded

Jimmy, We understand your time is valuable and we must complete services in a more timely manner. We'd like to learn more about when you stopped by so we can address this appropriately with our team. Please contact us when you have a moment to discuss your experience further. We hope to hear from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 22, 2022

The service went great. I dropped off my vehicle and came back for my car later. I was provided with an optional 5 service maintenance plan which helped me save money in the More

by PTHAIPHAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo
Sep 23, 2022 -

Claremont Toyota responded

We're more than happy to hear that your service experience was nothing short of stellar with Hugo. We appreciate your business and we can't wait to see you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 22, 2022

Was able to get into the car of my choice, Luis aka Turbo was willing to work with me and gave me the highest price possible on my trade in. His co workers were all helping and did not disappoint. Claremont More

by THACH.LAM98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfonso
Sep 23, 2022 -

Claremont Toyota responded

You deserve nothing but the best, and we're grateful to know Luis provided you with nothing less than that! Please let us know if there is anything else we can help you with! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 21, 2022

They were not willing to work out the deal at the price I was asking for. Reached out to them multiple times regarding a payout reimbursement check they received by mail that belongs to me and they have not More

by OMARV1993
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Saul Murillo
Sep 22, 2022 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent experience at our dealership. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly or simply reply to this email. Janeth Mestas Customer Relations of Sales Department 909.542.1615 Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, Janeth Mestas Customer Relations Sales Department Claremont Toyota Janethmestas@claremonttoyota.com

Sep 26, 2022 -

Claremont Toyota responded

Thank you for bringing this to our attention. If you've still not been able to reach anybody about this check, please contact us at your earliest convenience. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 21, 2022

Service experience was quick and easy. Tech was awesome and kept me informed the whole time More

by OLOPEZLA7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Estrada
Sep 23, 2022 -

Claremont Toyota responded

We are happy that you had a smooth service experience! Thank you for choosing us and we hope to see you again! Take care! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 21, 2022

I really like the people at Claremont Toyota. They have been very helpful and some have gone above and beyond to assist me. More

by Sricker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candace Herrington
Sep 23, 2022 -

Claremont Toyota responded

It makes us so happy to see that you had a great experience! Hope to see you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 20, 2022

I have been going here for 20 + years and every time has been the best experience of customer service. Moe has always remembered me and my family as soon as we walk in the door. I recommend all my friends More

by CROYAND
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mo Mostafa, Henry Figueroa, Steve Saad, Joseph Zepeda
Sep 20, 2022 -

Claremont Toyota responded

It's a great pleasure to hear that Moe and our team always take such great care of you whenever you come in! We look forward to working with you for another 20 years! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 20, 2022

A recall was overlooked (computer update) earlier this year or last, had to return at least 3x for same concern. Recall update done last visit. Hopefully ok now. More

by MASTEREDDIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Burro. Horsey, gorilla
Sep 20, 2022 -

Claremont Toyota responded

We are very displeased to hear about your mediocre experience, and want to assure you that we're serious about great customer service. Please feel free contact us if there is anything else we can help you with. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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