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Claremont Toyota

Claremont, CA

4.4
4,798 Reviews

601 Auto Center Dr

Claremont, CA

91711

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4,798 Reviews of Claremont Toyota

September 09, 2022

Good service, however all details of amenities not shown completely before driving off lot. Finance manager was called several times with questions & never responded to calls. Disappointing. More

by BELREYES52
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Garcia, Joseph Zepeda, Eduardo Cardenas, Ernesto Rojas Castaneda
Sep 09, 2022 -

Claremont Toyota responded

Congrats on your new vehicle and welcome to the family. We're disappointed you've not heard back from our finance team. Please contact us at your earliest convenience and we'd be happy to help answer any questions you might have. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 09, 2022

Fast easy Reliable Service at a competitive cost in and out of service center in about 4 hour's More

by Mrcjaldana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisela Guzman
Sep 09, 2022 -

Claremont Toyota responded

It pleases us to see that you had a seamless experience! Please let us know if we can help you out with anything else! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 08, 2022

The staff overall was very helpful with clearing up the buying process and every question or concern I had. More

by MARK_C2008
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Estrada, Hany Gaied, Adrian Romero
Sep 09, 2022 -

Claremont Toyota responded

We are ecstatic to see that you had a fantastic car-buying experience! Thank you for choosing us and we hope to see you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 08, 2022

It take more 2 hours of waiting time for basic oil change service, even though I got appointments. I noticed walk in customers waited similar time as the one with appointments. My car did not get a car wash More

by MICHAELHROURA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Alvarado
Sep 09, 2022 -

Claremont Toyota responded

Michael, Thank you for both your business and your feedback. We do appreciate you sharing this and we'll be addressing this with our team, as it's important that we provide prompt and accurate service. We look forward to seeing you here at your next service visit and providing you with the 5-star service that you deserve. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 08, 2022

Friendly and knowledgeable workers they really try to help you on your budget and make you feel like family More

by MONTEJOCARLA90
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Alvarado, Juan Chavez, Brandon Martinez
Sep 09, 2022 -

Claremont Toyota responded

We are thrilled to hear that you had a smooth experience and we look forward to working with you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 08, 2022

Didn’t meet 2 of the mentioned men. Overall a great and easy experience at this dealership! More

by EM.GOMEZ92
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Medina, Ramiro Ortiz, Alexander Rosa, Brandon Salazar
Sep 09, 2022 -

Claremont Toyota responded

It's so nice to see that you had an overall positive visit and we hope to hear from you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 08, 2022

Great service provided by Danny Llamas. I wish all service advisors were as pleasant as him to work with. He was very thorough, polite, knowledgeable and professional. The whole process wh More

by SenoraGarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Llamas
Sep 08, 2022 -

Claremont Toyota responded

Danny is awesome and it's no surprise that he took such good care of you! Thank you for stopping by and we hope to see you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 07, 2022

I had gone in for a simple windshield washer hose repair…. Was met with amazing service and ended with the repair covered under warranty. Great experience. More

by SQUASHEE13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candace Harrington
Sep 08, 2022 -

Claremont Toyota responded

We are glad that we were able to fix your vehicle's issue! Hope to see you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 07, 2022

Had an appointment for an oil change and tire rotation. Spent over 3 hours there. Had to walk a far distance to find lunch. Won't be using them again. Have a warranty but their advise seems suspect. Won't More

by DES2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service dept
Sep 07, 2022 -

Claremont Toyota responded

We're disappointed to see it took this long to complete basic services and you were inconvenienced. We would like to discus your recent experience further, as both your opinion and satisfaction are extremely important to us. Please contact us when you have a moment. We hope to hear from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Sep 07, 2022 -

Claremont Toyota responded

Hello Dean, My name is Janeth I’m part of the team of Claremont Toyota Customer Relations Department And I’m been trying to speak with you earlier today, I called the phone number on file and apparently is a wrong number… I would like to speak with you about your last visit here at service department, or in reference of the feedback you provided to us about that day. We really appreciate your business, and your satisfaction is the most important for us!! we really apologies for the inconvenience of been waiting for your vehicle here for 3 hours!! I would like to have the opportunity to speak with you if you allow me. Unfortunately I don’t have the correct number on file, if you please call me I will really appreciate it. Please don’t hesitate to contact me, at 909.542.1615 I’m here Monday to Friday from 8am-5pm Best Regards, Janeth Mestas Claremont Toyota Customer Relations Dept. 909.542.1615

September 07, 2022

I went to previous Toyota dealer in Alhambra, terrible customer service. I was disappointed at first because they wanted me to put a 20k, which is unheard of on by me trading two cars, and already taking More

by KEVINFRANCO90065
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime, Felix Talavera
Sep 07, 2022 -

Claremont Toyota responded

it truly makes us happy to see that Jaime and Felix went the extra mile to get you into your perfect truck! We hope you're loving your new Tacoma and we look forward to serving you again! Thank you so much! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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