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Claremont Toyota

Claremont, CA

4.4
4,798 Reviews

601 Auto Center Dr

Claremont, CA

91711

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4,798 Reviews of Claremont Toyota

August 30, 2022

I had a wonderful car buying experience with Gabriel. He had great customer service and was very accommodating. More

by AMARABIA22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel
Aug 31, 2022 -

Claremont Toyota responded

Congrats on your new ride and welcome to the family. We're very happy to see Gabriel made sure your experience was a great one and you drove home satisfied. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

August 30, 2022

Went to see a 2021 Subaru WRX STI limited but unfortunately the engine was misfiring above 5200 rpm, struggling to meet redline. I don’t know how this was missed on their reported vehicle pre-sal More

by STI Limited
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Medina
Aug 31, 2022 -

Claremont Toyota responded

We're disappointed we were unable to get you into this vehicle. Providing quality and accurate inspections is very important and we will be looking into this further. Thank you for the opportunity to earn your business. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

August 30, 2022

I was able to get the Rav4 Prime I wanted. It took about month from my enquiry to get my car. Did not get a chance to test drive it, but I did get to test drive one similar to it. More

by LUV_2HIKE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Munoz
Aug 31, 2022 -

Claremont Toyota responded

Congrats on your RAV4 Prime and welcome to the family. We're happy that overall you had a positive experience and should you have any questions about anything, please don't hesitate to reach out. We're here to help. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

August 30, 2022

Great customer service. Lagging efficiency on car pick up. Cashier is quick but waiting for them to bring car it take to long. Most of the time I am leaving work to come gra More

by PRATTSBRATZ28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
Aug 31, 2022 -

Claremont Toyota responded

Thanks for both your business and your feedback. We understand your time is valuable, which is why we're disappointed to see it takes this long to retrieve your vehicle. We will be addressing our service team about this and we look forward to providing you with more prompt service at your next visit. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

August 30, 2022

I've been going to this dealership for the service on my vehicles and have always been very happy with Bert's customer service. Thank you! More

by MLOPEZ14275
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bert, Gonzalez
Aug 31, 2022 -

Claremont Toyota responded

Thanks for being a valued customer. We're happy Bert and our team take great care of you and we look forward to continuing to help take care of all your future vehicle needs. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

August 30, 2022

Service department was quick and excellent at completing my Camry 30k service. I was treated like a customer and not just a number. More

by HMARTINEZ1840
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Aug 31, 2022 -

Claremont Toyota responded

We're very happy you received prompt and quality service and we hope your Camry's running like new. Looking forward to seeing you here at your next service visit. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

August 30, 2022

My car is still shaking, it seems like they were avoiding the problem and trying to list a whole bunch of problems, Danny helped a lot though. More

by GUTI.JOSHUA10127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danny
Aug 31, 2022 -

Claremont Toyota responded

We're discouraged that this issue persists. Please contact us at your earliest convenience, as we'd like to learn much more and see what we can do to get this resolved as soon as possible. We look forward to speaking with you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

August 30, 2022

I like the service . When I called them and they schedule me quickly. I like their service . More

by SANDYHU45
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I did not remember his name
Aug 30, 2022 -

Claremont Toyota responded

Sandy, We're very happy our service team provided you with prompt and quality service. Thank you for the opportunity to earn your business. We hope to serve you again soon. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

August 29, 2022

This is our first time to come to this dealership and they made it so easy for us. No long wait and they were able to deliver as promised. More

by Cathy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Munoz
Aug 30, 2022 -

Claremont Toyota responded

Cathy, We're very happy to read about your experience here. Welcome to our Claremont Toyota Family and thanks so much for this positive review. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

August 29, 2022

you took to long to service my vehicle and then you lost my keys but the staff was nice More

by TSWHEEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
xxxxx
Aug 29, 2022 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent experience at our dealership. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call us directly or simply reply to this email, I will send you our Customer Relation Team information and we all be available to assist you! Customer Relation Manager Marisela 909.542.1670 Customer Relation Service Department Zupe 909.542.1614 Customer Relation Sales Department Janeth 909.542.1615 Thank you for making us aware of this situation. I look forward to hearing from you Sincerely, Janeth Mestas Customer Relations Sales Department Claremont Toyota Janethmestas@claremonttoyota.com

Aug 30, 2022 -

Claremont Toyota responded

Thank you for bringing this to our attention. We understand your time is valuable and it's disappointing to see your service visit took much longer than it should have. We appreciate you bringing this to our attention, as we'll be addressing this with our service team. Should you like to discuss this recent visit any further, please feel free to contact us. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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