Claremont Toyota

Was quoted a higher amount for a service I didn't ask for. Just because I l'd had it done in the past. That's awful! Had I not questioned it, Claremont Toyota would have been paid for a service not done for. Just because I l'd had it done in the past. That's awful! Had I not questioned it, Claremont Toyota would have been paid for a service not done! More

First I make my appt on line which is convenient for me. I then receive a Text reminder for my up coming appts. When I arrive I’m greeted by the check in rep then a am greeted again to go over any addition I then receive a Text reminder for my up coming appts. When I arrive I’m greeted by the check in rep then a am greeted again to go over any additional concerns with my car. Plus if the wait is too long Customer service will provide a Uber ride home or in my case I had to go to Macys :). I received several text on when my car would be ready. Luckily my husband doesn’t mind staying until my car was ready he likes the waiting room atmosphere. I then received a text my car was ready and so was I from shopping. More

Made an appointment and was greeted and car was ready within a few hours. Great service! within a few hours. Great service! More

Daniel was awesome, very helpful and listened to our preferences. I would definitely recommend him. preferences. I would definitely recommend him. More

Service advisor called stating there was a nail in the passenger rear tire and could not be fixed. Also, stated the cabin / air filter needed to be replaced. I declined both suggestions. A) went to a passenger rear tire and could not be fixed. Also, stated the cabin / air filter needed to be replaced. I declined both suggestions. A) went to a tire shop and no nail was found on any of the tires. Drove the car more than 29 miles and no flat tire. Filters are good , car only has 18,000 miles. very disappointed in telling customers you need something when in reality nothing is needed. We have purchase 3 cars from Claremont. More

Very nice and efficient the waiting area is large but my daughter and I could not sit together very busy but everyone is very helpful and courteous..the guy who helped us was excellent...it was a good exper daughter and I could not sit together very busy but everyone is very helpful and courteous..the guy who helped us was excellent...it was a good experience def will be back More

Phil Tarin is a great service advisor. We use him all the time. He really takes care of us. Thanks. We use him all the time. He really takes care of us. Thanks. More

I’m very disappointed with my recent experience at Toyota of Claremont. I brought in my truck for a warranty repair due to peeling paint. Not only did they fail to paint all the affected areas—including skip of Claremont. I brought in my truck for a warranty repair due to peeling paint. Not only did they fail to paint all the affected areas—including skipping the hood entirely—but the work they did complete felt rushed and incomplete. What made matters worse is that when I went to pick up my truck, they had lost my key. I ended up waiting over two hours while they searched for it, with no clear communication or apology. This kind of disorganization and lack of accountability is completely unacceptable, especially from a dealership representing a major brand like Toyota. I expected much better service and follow-through, and unfortunately, I can’t recommend this location based on my experience. More

Luis Mario Calle very helpful and informative. Im satisfied with my car purchase. Thankyou all. Im satisfied with my car purchase. Thankyou all. More

For over 40 years, I have remained loyal to Toyota, drawn not just to the quality of the vehicles but to the principles of dependability and craftsmanship that the brand represents. These qualities are what not just to the quality of the vehicles but to the principles of dependability and craftsmanship that the brand represents. These qualities are what make Toyota not merely a car manufacturer but a symbol of trust and longevity. Recently, I entrusted Claremont Toyota with the repair of my Camry XSE’s panoramic moonroof, understanding that such a significant repair required time, precision, and care. Throughout this process, I experienced both challenge and resolution, each providing valuable insight into the importance of communication, workmanship, and professional excellence. What makes this experience even more crucial is that my Camry XSE is nearly brand-new, purchased six months ago from Toyota of Orange with only 3,200 miles. After picking up my vehicle the first time, I discovered that the right and left pillars were improperly reinstalled, the moonroof remained slightly open, and the windshield seal was cut and ripped. My service advisor was also unaware of these issues, which suggests that somewhere between the hands of the technician and the delivery of the vehicle, quality control was lacking. At that point, I agreed to leave the vehicle because I understood the windshield would need to be removed—a major step in the repair process. I expected the car to be in the shop for about a week, which was reasonable given the scope of work. What mattered most to me was ensuring that the process was executed properly and that communication remained consistent throughout. A key concern in any major repair is the inspection of every component that was removed, ensuring that everything goes back exactly as it was—flush, perfectly aligned, and looking brand new. This level of attention to detail is what separates a routine repair from one that truly reflects Toyota’s commitment to quality. Implementing a structured post-repair verification process would help ensure customers receive their vehicles in pristine condition, preventing avoidable issues upon pickup. That said, I appreciate that Claremont Toyota professionally corrected the mistake, and in the end, the car was restored to the standard I expected. Because this was a big job, I wanted to bring it to your attention—not just for my own experience but also for future customers who might face similar repairs. Through my research, I found that issues with panoramic moonroofs are not uncommon, so improving communication, workmanship, and post-repair verification on jobs like these would make a meaningful difference in customer satisfaction. Additionally, I want to commend Marisela Guzman, who reached out at the start of this process with a simple check-in text. Initially, I thought it was routine follow-up, but as the repair progressed, I realized her true role in customer relations. She was communicative, proactive, and ensured I stayed informed throughout the process—a standout example of customer care done right. Update 5/26/2025. Found a very slight cut on seam- seal where the moonroof and the glass panel meet when closed.It concerns me because over time it may get bigger. I am waiting for a response and I provided pictures to Marisela. Update 5/27/2025 Oscar’s called me. He reviewed the issue with the tear. He said it looked superficial and did not go all the way through. They recommended keeping an eye on It and if it gets worse we replace the roof again. I bumped up my review score. I do appreciate Claremont Toyota for reaching out. More