
Claremont Toyota
Claremont, CA
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4,783 Reviews of Claremont Toyota
Claremont Toyota exemplifies how a dealership should be run. Full stock, knowledgeable staff, and efficient processes make for an enjoyable car-buying experience. run. Full stock, knowledgeable staff, and efficient processes make for an enjoyable car-buying experience. More
Service advisor Candace was Excellent. She kept me posted throughout the process. Great customer service. The only complaint, if you will, was the waiting experience inside the Lobby. Not She kept me posted throughout the process. Great customer service. The only complaint, if you will, was the waiting experience inside the Lobby. Not only was the volume of the T V's extremely loud, but the channel was fixed to pickle ball competitions. I asked if the the channel can be changed to at least the morning news, but only to be told that the only person authorized to change the channel was absent. Poor excuse and an insult to my intelligence. May need to reconsider next maintenance appointment. More
First I make my appt on line which is convenient for me. I then receive a Text reminder for my up coming appts. When I arrive I’m greeted by the check in rep then a am greeted again to go over any addition I then receive a Text reminder for my up coming appts. When I arrive I’m greeted by the check in rep then a am greeted again to go over any additional concerns with my car. Plus if the wait is too long Customer service will provide a Uber ride home or in my case I had to go to Macys :). I received several text on when my car would be ready. Luckily my husband doesn’t mind staying until my car was ready he likes the waiting room atmosphere. I then received a text my car was ready and so was I from shopping. More
Was quoted a higher amount for a service I didn't ask for. Just because I l'd had it done in the past. That's awful! Had I not questioned it, Claremont Toyota would have been paid for a service not done for. Just because I l'd had it done in the past. That's awful! Had I not questioned it, Claremont Toyota would have been paid for a service not done! More
Service advisor called stating there was a nail in the passenger rear tire and could not be fixed. Also, stated the cabin / air filter needed to be replaced. I declined both suggestions. A) went to a passenger rear tire and could not be fixed. Also, stated the cabin / air filter needed to be replaced. I declined both suggestions. A) went to a tire shop and no nail was found on any of the tires. Drove the car more than 29 miles and no flat tire. Filters are good , car only has 18,000 miles. very disappointed in telling customers you need something when in reality nothing is needed. We have purchase 3 cars from Claremont. More
Very nice and efficient the waiting area is large but my daughter and I could not sit together very busy but everyone is very helpful and courteous..the guy who helped us was excellent...it was a good exper daughter and I could not sit together very busy but everyone is very helpful and courteous..the guy who helped us was excellent...it was a good experience def will be back More