Claremont Toyota

Candace Harrington continues to provide excellent service. She very helpful, informative and knowledgeable. I will continue to have my vehicle serviced here. service. She very helpful, informative and knowledgeable. I will continue to have my vehicle serviced here. More

Phil is an amazing service technician. He has good attention to detail and always recommends the appropriate service for my vehicle of over 500k miles. He has good attention to detail and always recommends the appropriate service for my vehicle of over 500k miles. More

Convenient location. Good customer service. Waiting area is nice. Discontinued ride. Inconvenient for customers. Waiting time is too long.Appointment scheduled on phones Good customer service. Waiting area is nice. Discontinued ride. Inconvenient for customers. Waiting time is too long.Appointment scheduled on phones or online only. More

Waited a long time for the car. Communication could have been better - I had to call every week to get status on the vehicle. Overall staff was friendly and professional. Communication could have been better - I had to call every week to get status on the vehicle. Overall staff was friendly and professional. More

Love my service advisor Olivia. She makes you feel like part of the family. Service department takes good care of our cars. She makes you feel like part of the family. Service department takes good care of our cars. More

Had an appointment at 2:15 and my Oil change took 3hrs complete. So Upsetting complete. So Upsetting More

Alex was great. He addressed all the car issues and took care of business. It was expensive, but it was worthwhile. He addressed all the car issues and took care of business. It was expensive, but it was worthwhile. More

On the positive, it was easy to make an online service appointment, the facility is clean and the staff is friendly. There is a good sized waiting room with ample seating, they have drinks available and appointment, the facility is clean and the staff is friendly. There is a good sized waiting room with ample seating, they have drinks available and they service the car well. Where they need to improve is how they manage their appointments . I had a 9:45 am appointment (got there 10 minutes prior) for an oil change. I was told a 2-2 1/2 hour wait. I went back to the service desk at the 3 1/2 hour mark to make sure they hadn't forgotten about me. I didn't leave until 2:15 pm. Taking 4 and 1/2 hours for an oil change is a long time. Really, if there are walk ins or people who come early or late to their appointment time, they should be worked in as time allows. But for people who actually have an appointment and are on time they should be serviced relatively close to the scheduled time. Otherwise, what's the point of even having an appointment time? You may as well make it all walk in. More

My visit was a great experience. Will be returning. Thanks to olive for great customer service. Will be returning. Thanks to olive for great customer service. More

Amanda in the Service Department was very helpful, answered all my questions, treated me as a valued customer and worked on solving all my concerns. Thank you, Amanda. answered all my questions, treated me as a valued customer and worked on solving all my concerns. Thank you, Amanda. More