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Claremont Toyota

Claremont, CA

4.4
4,807 Reviews

601 Auto Center Dr

Claremont, CA

91711

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4,807 Reviews of Claremont Toyota

September 27, 2024

Poor service, rude and unprofessional advisor. Very bad experience. I cannot trust these people any more. Never replace tires with them, that’s a precious piece of advice More

by HICHEM.HAJAIEJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Reeder, Tony Sanchez, Teddy Tobar
Sep 30, 2024 -

Claremont Toyota responded

Hichem, This is discouraging to read. At your earliest convenience, we'd like the opportunity to speak with you and learn more about what transpired and where we fell short. We hope to hear from you soon. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 26, 2024

I really like Toyota of Claremont dealership. I have purchased in the past. Great purchasing experience each time. More

by SHERRYLYNNFLOYD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Chavez, Jonathan Fairman, Imber Rojas
Sep 27, 2024 -

Claremont Toyota responded

Thanks for sharing your experience, Sherrylynn! We're thrilled to hear you’ve had great purchasing experiences with us. Your loyalty means a lot, and we look forward to serving you again in the future! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 26, 2024

Luis Macias has been the best service advisor I have dealt with. He provides exceptional customer service. More

by dav1d23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Macias
Sep 27, 2024 -

Claremont Toyota responded

Thanks for the fantastic review! We're thrilled to hear that Luis Macias exceeded your expectations with his exceptional service. Your feedback means a lot to us, and we look forward to continuing to provide you with great experiences! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 26, 2024

Unplugged my dash cam right after drop off and took apart my interior accessories without asking or even telling nothing at all. Scratched my car on the roof, probably from whomever moving my car was wearing More

by GR Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Armas
Sep 26, 2024 -

Claremont Toyota responded

Thank you for bringing this to our attention. It's clear we fell short, and we'd like to learn more about the issues you've outlined in this review. Please contact us at your earliest convenience. We look forward to speaking with you soon. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 26, 2024

Friendly greetings always. Service providers listen to my request. The wait time has been decent More

by BROUSSARDLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Sep 27, 2024 -

Claremont Toyota responded

We’re thrilled to hear you enjoy our friendly service and that our team is attentive to your requests. We appreciate your support and look forward to providing you with great experiences in the future! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 25, 2024

Great service love everyone at service center fast efficient and friendly. I am very happy with all the work they do and will continue to come back for all my needs!! More

by LAURAC830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Saad
Sep 26, 2024 -

Claremont Toyota responded

Laura, thank you for your fantastic review! We're thrilled to hear you had a great experience with our service center team. Your satisfaction is our priority, and we look forward to serving you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 25, 2024

Friendly Quick Close to home Uber service From the first person to the last the service is awesome More

by 33ALVARADO.CA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember name
Sep 26, 2024 -

Claremont Toyota responded

We’re thrilled to hear you had such a positive experience with our team. Your feedback means a lot, and we’re glad our service made your day easier. Looking forward to seeing you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 25, 2024

Good services, but order wrong parts. I still will come again ,TOYOTA car is good. More

by MARTHACHING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Sanchez
Sep 26, 2024 -

Claremont Toyota responded

Thanks for your feedback! We're glad to hear you enjoyed our service. We apologize for the mix-up with your order and appreciate your understanding. We’re committed to improving and ensuring you have a great experience next time. Looking forward to seeing you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Sep 26, 2024 -

Claremont Toyota responded

Martha, We appreciate your feedback and understanding. Despite us ordering the wrong parts, we're glad you're still satisfied with the service you receive and we look forward to providing you with a 5-star experience at your next visit. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 25, 2024

Terrible dealer experience, and all I went there for was an Oil Change. The communication from the service writers is beyond terrible. I waited around for 4+ hours. After asking several times, I had to t More

by A.K.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Olive
Sep 26, 2024 -

Claremont Toyota responded

AK, This is extremely discouraging to read and your disappointment is completely justified. Your services should have been completed in a much more timely manner and your advisor should have done a much better job of communicating with you regarding the status of your vehicle. At your convenience, we'd like the opportunity to learn more about where we fell short, so we can address this appropriately with our team and make sure we're better serving our guests. Please contact us when you have a moment to speak. We hope to hear from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 24, 2024

Muy buen servicio al cliente gracias por todo espero, sigan teniendo el mismo servicio al cliente More

by ISRAELIRM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reeder, Tony Sanchez, Teddy Tobar
Sep 25, 2024 -

Claremont Toyota responded

Gracias Israel! Estamos encantados de saber que tuvo una excelente experiencia con nuestro servicio de atención al cliente. Su apoyo significa mucho para nosotros y seguiremos esforzándonos por mantener ese nivel de servicio. Apreciamos sus comentarios! Saludos, Equipo de Atención al Cliente guestrelations@claremonttoyota.com 909-625-1500

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