Classic Acura

Most amazing car experience I have ever had This was by far the most professional car buying experience I have ever had. I usually average driving a car for seven year until I buy a new car, bec This was by far the most professional car buying experience I have ever had. I usually average driving a car for seven year until I buy a new car, because of the typical car buying experience. Because of the amazing experience I had at Classic Acura, I will be buying a car from them again and much sooner than usual. More

purchasing experience Learning about and test driving the RDX/MDX was pleasant and informative. No pressure to hurry up or purchase. Visited dealership twice, about 4 mon Learning about and test driving the RDX/MDX was pleasant and informative. No pressure to hurry up or purchase. Visited dealership twice, about 4 months apart before making my decision to buy. Everyone very knowledgeable and friendly - many other dealers I have visited don't have sales people that know their product. Haven't used service department yet. More

First I would like to add that this dealership was $1000 more expensive than the Houston dealerships, and the manager said if you don't like it than you make a decision. Randy said that they were having a g more expensive than the Houston dealerships, and the manager said if you don't like it than you make a decision. Randy said that they were having a good month, so the must not need to sell a car. My 2013 experience starts In January. I met the lady in charge of service and she was very short and not polite. Very busy and did not really care about taking care of my damaged vehicle. The only response I reviewed from her is that our staff gets paid 80 an hour to put your car up. Trying to buy dealer parts was difficult because the guy doesn't return calls and is not there often. I needed a few things and getting ahold of that guy was difficult. I called the receptionist and left a message for her. I left a message on his answering machine. I went down there and he wasn't there. I had to keep going back until I finally got him while he was in. This took about a week. This was not vet convenient seeing as I a working professional In the area. This was all in May-ish. Went to check out a vehicle. Tried to learn about it and test drive it. Fred treated me like I was a waste of time and that I was not worthy of touching an Acura. He have me funny looks when I wanted to touch the buttons and familiarize my self with the differences between the 2013 and 2014 MDX redesign first hand. Fred also become irritated when I did not tell him my life story. I am shopping lots of dealerships and should not have to divulge personal information to get good service. Like whereabouts in Beaumont do I live, where was I from, where do I work, what do I do.... I should not have to prove my worth before getting in an Acura. Fred made me feel like I needed to buy it first and then learn about it. He passed me along to Nick and said he had other things to do.Nick came of as a very cocky and conceded salesman. He kept his sunglasses on most of the time with his head cocked back and very laid back. He just sat there with the attitude like, "it's an Acura, you ready to buy or what." When preparing to test drive, he was going to drive it! I asked to drive the MDX and RDX so that I can experience the $15-20,000 difference, but he did not want to. Also, when tear driving, I said I drive I very bumpy roads and highway to go to work and wanted to take a nearby route that matches my day to day travels. Nick said that we have to get back soon and that I can only go on a predetermined route. This all happened in September-ish I have been to EVERY major dealer in Beaumont and this is the most conceded one of them all. I have experienced excellent customer service in Beaumont. Unfortunately not at this place. More