Classic BMW

I purchased a vehicle from them yesterday, 4/4 and it was a massive pain. The excitement of purchasing a new (to me) vehicle was sucked out of me after they left my pregnant wife and I sitting for nearly 2 h a massive pain. The excitement of purchasing a new (to me) vehicle was sucked out of me after they left my pregnant wife and I sitting for nearly 2 hours while they were “detailing and getting the deal worked up”. During this, they had the keys to the vehicle I was trading in and right before going back to “detail and work up the deal” a massive catering order of fried chicken was carried to the back. I’m in full support of folks having a lunch break, but would have appreciated the communication so my wife and I could have the same luxury. Instead I was told it would be “45 minutes to an hour” for them to get everything finalized. The salesperson I was working with (who was great) came out after about 45 minutes and gave me my rate and approval through Huntington, the bank I work with, but said they were waiting to hear from another lender to see about a better rate. I told them not to worry about it and that I wanted Huntington because I do my banking there and it would be convenient. An hour later, when they finally finished eating and decided to start my paper work (after I texted my salesman saying I was going to leave) they swapped lenders without discussing it with me. I did not notice the change, and signed the paperwork. I now have a loan with a lender I did not want (an oversight by myself, for which I take accountability) due to a communication error that feels largely fueled by fried chicken. An additional frustration was the finance manager’s reaction to me saying no to a ludicrous extended warranty. The “recommended” warranty would have cost me $13,320 over the life of my loan. The cheapest option would have been $6000. The car I purchased was $23,000. When I said I wasn’t interested, he pressed me on my ability to repair all of the electronics and everything (which was a lie I made up instead of telling them that their warranties are outrageous). All together, I would strongly advise anyone to consider another dealer. I wish I would have. More

Courteous knowledgeable accommodating. From Max in the service department to Steve in sales the staff there has made every visit to the dealership pleasant and satisfactory From Max in the service department to Steve in sales the staff there has made every visit to the dealership pleasant and satisfactory More

Just a note about our Classic MINI experience on Saturday. Outstanding...start to finish! I appreciated the whole staff's responsiveness and attention to detail...without any of the "normal" h Saturday. Outstanding...start to finish! I appreciated the whole staff's responsiveness and attention to detail...without any of the "normal" hassle you unfortunately go through when buying a car. It was an absolute pleasure from the get-go. I have purchased many vehicles over the years, and this was by far the smoothest and most professional experience I've ever had...hands down. Couldn't be happier! More

Made the process very easy and very fast. Really enjoyed my second experience with a classic dealership Really enjoyed my second experience with a classic dealership More