I'm constantly asked to post reviews about "my experience" with different companies I interact with. That being the case, I only post if I truly believe I was treated in a manner that is above and beyond. If I feel the treatment was average or lower, I'll just be nice and don't write anything.
With Classic BMW, and especially my advisor, Cody Garcia, I have no reservation about posting on how great their customer service facility is and how well Cody treats my wife and I every time we bring in our BMW X5 in for service. They have always provided us with a very nice loaner and are quick to take care of any maintenance issues.
This time around, Cody went way above and beyond and I cannot thank Cody enough. With my extended warranty coming to a close, Cody advised me to leave my X5 for a comprehensive inspection to look for any issues that could be fixed under warranty. Well, they found numerous mechanical issues that, in my opinion, saved me thousands of dollars in future repairs. Thank you Cody!
The dealership itself is fantastic. Clean and buzzing with activity, it's an experience I love to interact with. I always feel special walking around the dealership and everyone I interact with are so friendly and professional.
We did not buy our X5 from Classic BMW, but I can assure you that our next BMW will come from this dealership.