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Classic Cadillac
Mentor, OH
235 Reviews
Classic Cadillac in Mentor provides our customers with courtesy, top notch service, and respect. There is a reason that Classic Cadillac has an average 4.9 star rating on Google and Facebook with over 1,000 reviews. Not only is Cadillac the pinnacle in luxury vehicles, but Classic Cadillac carries that expectation throughout the dealership in the vehicles that we sell and the service that we provide. We treat our customers how we want to be treated.
Classic Cadillac welcomes you in to our dealership in Mentor, where we are confident that you will find the vehicle that you are looking for at a price that works for you. Browse our selection of 2023 Cadillac models or shop our inventory of certified pre-owned vehicles. No matter what vehicle you decide upon, our professional and courteous finance team will help you get settled with a competitive financing or lease plan.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 235 reviews
October 26, 2016
Fantastic Purchase Experience Our sales consultant Hugh Araps went out of his way to make sure that we were completely satisfied with our "new" car purchase. Having never owned a C Our sales consultant Hugh Araps went out of his way to make sure that we were completely satisfied with our "new" car purchase. Having never owned a Cadillac I was blown away by the way we were made to feel very special from the sales right down to the details of the car's operation. Richard Lloyd , finance, was extremely helpful in explaining all of the options available with the new vehicle purchase. I am looking forward to a great on-going fondness for Cadillac in the future. More
by Barbie & Ken 2016
Employees Worked With
Richard Lloyd, Jeremy Hamilton
October 20, 2016
Excellent experience We loved are salesman Hue! Very informative, very pleasant! Everyone was very accommodating and friendly. We really love our SRX. We enjoyed our exper We loved are salesman Hue! Very informative, very pleasant! Everyone was very accommodating and friendly. We really love our SRX. We enjoyed our experience with Classic! More
by Marlena154
Employees Worked With
Hue, Rich, Jeremy
October 16, 2016
Great experience Been driving Cadillac for more than 50 years and always enjoy and appreciate the service and interest expressed by all members of the Classic Dealersh Been driving Cadillac for more than 50 years and always enjoy and appreciate the service and interest expressed by all members of the Classic Dealership. This encludes sales, financing, and service departments. More
by Ron Steelman
Employees Worked With
Anthony in sales, Tom in service and sorry forgot the name in financing but did a GREAT job.
September 24, 2016
Great experience I have been to the dealer several times over the past year. I have known Pete for many years and he is always very friendly and helpful, Hugh did a I have been to the dealer several times over the past year. I have known Pete for many years and he is always very friendly and helpful, Hugh did a great job explaining the car's features including coming out to the house for orientation. More
by Paul 53
Employees Worked With
Hugh and Pete
September 24, 2009
On 7-23-08 I took my car in because my air conditioner was blowing out warm air.They tested it and said my car needs an a/c compressor and evaporator,and I told them not to take the car apart if they had was blowing out warm air.They tested it and said my car needs an a/c compressor and evaporator,and I told them not to take the car apart if they had to charge me for that.But because the evaporator is in a hard place they had to take the car apart and they did so without telling me.And that is was going to cost me an extra $300.00 I was furious and told them to put the car back together and I was picking it up within the hour.I was not charged.Well I get the car back and my reverse tail lamps are not working,the place where e-check plugs my car in was not bolted back on. Then on 8-11-07 my traction control light was on and also read service steering system so I took my vehicle up there to see whats wrong and they replaced the steering rack. Today I took my car in for an oil change and inspection and the mechanic from a different place is telling I need a "rack" cause it is is leaking on the left side,I told them Classic replaced my rack, I have the paperwork at home so I got home called classic cadillac of Mentor,Ohio and they are telling me the warrenty is no good anymore.? between the service time and now I only put 16,000 on the car since than and now I am stuck with a bad rack,thats gonna cost me 700.00? More
by atress565
Employees Worked With
2
