Today was my first visit to a Cadillac dealership ever and it was one to remember. I went to Classic Cadillac of Atlanta on Roswell Rd today and left disappointed and not sure if I will ever go back to Cadillac. I went to view a 2012 SUV that the GM owned/drove. Based on the pictures online, the SUV appeared to be in "excellent condition," as stated on their website in the first line of the description. The sales guy was nice and seemed sincere. As we approached the vehicle, the sales guy attempted to warn me that their's a flaw that he wasn't aware of. I opened the driver door and a hole is in the black leather seat. The rip/hole is about 3 inches and the white cloth underneath the leather is very visible. I told the sales guy that the seat is a deal breaker. I proceeded to look in the vehicle and I saw another rip/hole in the passenger side 3rd row about the same size. Really? Is this the type of vehicle that Cadillac sales? The sales guy searches for another similar vehicle, which is $10k more that what I went to spend. Then the sales guy informs a manager on site, who comes out to see the seats. At the end of the day, I drove 1 hour with the intent to purchase a vehicle from this dealership and I walked away disappointed. If clean/clear pics of the holes/rips were on their website, I would've saved my gas and stayed home. From what I understood today, the GM drove this vehicle for X number of months/years. So at some point, the GM gets out of a vehicle, sees the holes and puts this vehicle up for sale without disclosing this type damage in the description/pictures? SMH
I wish I could attach pics that I took today of these poor conditioned seats. The manager on duty came to talk with us and wanted to talk things through and see if we could come up with a deal but that didn't happen. And of course we haven't received a courtesy call from the GM or anyone above the two guys that helped me today. I was looking forward to becoming a Cadillac owner but my views are not the same after today.