Classic Sugar Land - Service Center

By far - the worst customer service experience ever part of Had my new truck (2018 HD 3500 Tow Truck) towed in because of a charging system issue that shut the truck down in the middle of the road, so had it to Had my new truck (2018 HD 3500 Tow Truck) towed in because of a charging system issue that shut the truck down in the middle of the road, so had it towed in to the dealership we purchased it at. My truck has an 8K+ custom paint job that was less than 2 months old on it so when it arrived at dealership several individuals came outside to look at it, including a service tech. I told him what the issue was and also told him there was not a single blemish on the paint job on my truck and I expected it to be that way when I picked it up. One week after it was dropped off I was contacted and told that they couldn’t determine what the issue was and that it “probably was something to do with the after market police radios I have in the truck”. Well that’s another story in itself (about how they fixed the mechanical issue with the truck and didn't even realize it) but the real issue is that when I came to pickup my truck and was doing a walk around inspection with the service tech we discovered 3 major scratches on the hood, scratches that were all the way through the clear coat and the paint. The tech agreed that the scratches were not there a couple days ago but told me in no uncertain terms that the dealership "would take care of everything"! I then called my salesman who also confirmed that the scratches were NOT there when he came and looked at the truck a couple days prior to that day, and he told me not to worry and the “the dealership would take care of the damage and they would review their camera footage to determine who exactly caused the damage”. Well, I then called my boss Adam immediately after that conversation and told him about what happened. Adam said he would pickup the loaner truck that I had to leave overnight at the dealership in the morning and I suggested that he speak with the Service Manager- Ronny Blakeway- and verify how the “paint repair” would be handled. The next morning my boss met with Me. Blakeway who proceeded to ask Adam “well how do we know that the damage didn’t occur at your shop and your just trying to get us to be responsible for it” or something to that affect. This was the absolute worst customer service experience I have ever been part of and trust me when I say that the company I work for as well as myself will make every effort to inform as many people and companies as possible of our experience with Classic Chevrolet’s service department! More

Customer Service I came in on 8-20-18, with a theft light issue, Drew suggested that I, change the battery on the key alarm, it worked for a while, then later that day I came in on 8-20-18, with a theft light issue, Drew suggested that I, change the battery on the key alarm, it worked for a while, then later that day I, called Drew, told him my problem he, said make and appointment bring in your car and we will take care of it. Got up the next morning 8-21-18, my car doesn’t start, I had it towed in. Drew, met me at the service area, very professional young man, he went out to check under the hood and came back inside to get me. Drew, showed me my battery and all the corusion on it. Drew, told ma’am you will need a battery. Drew, took my car to the repair man, he came back with a bill that made the hair on my neck stand up. $515.00. The part was only $39.00, this labor thing is out of control. I will absolutely recommend Classic Chevrolet and I will absolutely recommend Drew, because he was amazing. But, them labor prices, Jesus have mercy. Thank you Drew Hoth, you are the best at customer service. More

Excellent Service! I've using Classic Chevrolet for a span of 8 years now, and normally any services department decrease their quality over years BUT Classic had actuall I've using Classic Chevrolet for a span of 8 years now, and normally any services department decrease their quality over years BUT Classic had actually improved its service every year. They always go above and beyond to satisfy clients like me. Very Happy to have them close by! More

Great customer service Fast friendly and professional, I buy my vehicles at classic and get them serviced there. I’ve tried other dealers and none close to classic. Fast friendly and professional, I buy my vehicles at classic and get them serviced there. I’ve tried other dealers and none close to classic. More

60,000 mile service Great service as usual. Met by Irineo Sanchez as soon as I drove in. We discussed services needed and he got me to the shuttle quickly. Service was co Great service as usual. Met by Irineo Sanchez as soon as I drove in. We discussed services needed and he got me to the shuttle quickly. Service was completed on time and I received a phone call from Michael Guerrero that it was ready. Shuttle picked me up quickly. When I arrived to pick up my truck I was met by Michael & Sanchez. While I was paying Michael arraigned for my truck to be brought around and I was on my way. I realize that I could probably shop around and might save some money but the work done at Classic is always done right and the service is excellent More

Excellent customer service I had the very best experience at Classic Chevrolet. They were very attentive and walked me through the entire process of servicing my vehicle . Th I had the very best experience at Classic Chevrolet. They were very attentive and walked me through the entire process of servicing my vehicle . The service was quick and efficient I’ll definitely go there again . Highly recommended ! More

Oil change and tire rotation Super service. We went there without an appointment while we were in Houston, and they were very nice to do it for us. We bought our Tahoe from them a Super service. We went there without an appointment while we were in Houston, and they were very nice to do it for us. We bought our Tahoe from them about a year ago, and have nothing but good things to say about Classic Chevrolet of Sugarland. Very pleasant and friendly employees. We would highly recommend this dealership. More

Battery replacement Excellent service provided by knowledgeable and friendly personnel. Mike Sanchez went above and beyond to have one of his men bring me some ice for my Excellent service provided by knowledgeable and friendly personnel. Mike Sanchez went above and beyond to have one of his men bring me some ice for my painful leg! More

Best customer service anywhere As a dealer's kid, I understand how customer service can make or break a dealership. Classic Chevy has turned the page and you should give them a try As a dealer's kid, I understand how customer service can make or break a dealership. Classic Chevy has turned the page and you should give them a try More

Awesome service Great experience . Friendly staff. Issue was fixed quickly even with no appointment. Adjuster was easy to get in touch with and he returned calls in t Great experience . Friendly staff. Issue was fixed quickly even with no appointment. Adjuster was easy to get in touch with and he returned calls in timely manner. More