Classic Sugar Land - Service Center

Oil Pan Debacle It was an insurance claim that was poorly handled. Took five weeks to replace an oil Pan. Sanchez was a nice guy but the overall handling of the mat It was an insurance claim that was poorly handled. Took five weeks to replace an oil Pan. Sanchez was a nice guy but the overall handling of the matter was not good. The car was tied up for 5 weeks. It was partly State Farm and Part Classic Chevy. My car was just not a priority. I had to call and follow up 6 times. Should not have been that way. When the car was finally ready it was returned to me filthy dirty and smelled like oil on the inside. A car wash would have been the right thing to do. More

Exceptional Service Scheduled an appointment for regular service of my car. Service adviser quickly took the car in, and advised me when it would be ready. When I got th Scheduled an appointment for regular service of my car. Service adviser quickly took the car in, and advised me when it would be ready. When I got the car back, I was pleasantly surprised at how inexpensive the service was, and they did an exceptional job on cleaning my car after the service. Although the Dealer was exceptionally busy that day, he job was completed within the time I was advised it would take. More

Why this is my 2nd vehicle from Classic! Being able to book appts online and getting quality service is why I come back. Wouldn't you? This is my 2nd vehicle with Classic and the service and Being able to book appts online and getting quality service is why I come back. Wouldn't you? This is my 2nd vehicle with Classic and the service and quality of staff is one of the main reasons I keep Classic as my dealership. More

Fast, friendly, personal service Carlos was my personal tech, He was immediately available seconds after I arrived. My car was ready in two hours, as he promised. Always pleased with Carlos was my personal tech, He was immediately available seconds after I arrived. My car was ready in two hours, as he promised. Always pleased with Classic Chevy. More

Above and Beyond They did an excellent job on my Silverado 2018 and helped me with the questions that I had. Thank you for the service that were done. They did an excellent job on my Silverado 2018 and helped me with the questions that I had. Thank you for the service that were done. More

David in service was very helpful and professional Classic was very intensive to my needs and answered my questions honestly. I got my car back in a very timely manner. Thanks classic Chevrolet! Classic was very intensive to my needs and answered my questions honestly. I got my car back in a very timely manner. Thanks classic Chevrolet! More

Great Service Service was excellent and timely. ‘This comment section is too long and May prevent people from leaving a good recommendation for the service they re Service was excellent and timely. ‘This comment section is too long and May prevent people from leaving a good recommendation for the service they received. So stop with the 25 words crap !!!! More

Service Department Acknowledged within 2minutes of driving into the service department. Service advisor came to get information and any concerns regarding my vehicle wit Acknowledged within 2minutes of driving into the service department. Service advisor came to get information and any concerns regarding my vehicle within 5 minutes. Service advisor, Gilbert before moving to another customer asked if I had any other concerns or questions. Didn’t feel rushed. Waited for vehicle to be completed for oil change, new air filter, tire rotation and wash for about an hour. Gilbert was at the check out counter with me and went over all service completed on vehicle and kindly asked again if I had any questions. Never felt like a revolving number or cash flow for the dealership. More

Exceptional My schedule appointment was at 8:45 I made it early I was seen soon as I arrived I was told it would take anywhere from 30 minutes to 1 1/2 hours, the My schedule appointment was at 8:45 I made it early I was seen soon as I arrived I was told it would take anywhere from 30 minutes to 1 1/2 hours, they ask if I wanted a courtesy ride home or was I going to stay and wait I waited and they had my car ready in 30 minutes. More

Great service Great service, friendly and courteous staff. Very short wait time, good pricing on the service I needed. Clean waiting area, overall excellent service Great service, friendly and courteous staff. Very short wait time, good pricing on the service I needed. Clean waiting area, overall excellent service, happy customer. More