When I purchased my car in 2016 with Alexa and finance manager Eric I had a wonderful experience! Fast forward to 2019 it was a HORRIBLE EXPERIENCE and I WOULD NEVER RECOMMEND ANYONE TO THE SERVICE DEPARTMENT NOT EVEN MY WORSE ENEMY! When I first went to the service department I had issues with the starting. I suspected it was either the battery or the alternator, and it was diagnosed as the battery and ground cable. The cheapest they could get me out was $625 and of course I declined (single mom; $625 is steep compared to $150 at Walmart, and I have to watch my budget) . I guess they were not happy with the declination and left my vehicle in worse condition than it was when I dropped it off. When I dropped the vehicle off, the rearview camera, signal lights, horns and lights all worked. When I picked it up, none of these things worked. I was told it was "electrical issues" seeing that those issues didn't exist when the car was dropped off. Next, they attempted to clean the corrosion and left the battery and engine parts covered in corrosion and the battery cover was tossed to the side and not snapped back on the battery. I visited a local Walmart and the mechanic was blown away at the condition of the battery under the hood and informed me that the cover was in the incorrect place and could have caused damage seeing that I was driving around without it in the proper place. Since I didn't purchase the battery and labor from the service department they just threw my car together and gave it back to me, they didn't even have the common decency to return it in the condition it was dropped off. This is poor customer service and I will be sure to share this experience with all of my friends and family who shop with classic Chevrolet. I know it's time for a trade in and I will definitely be taking my business to another chevrolet dealer in Houston due to the poor service I received in the service department.