Classic Chevrolet

Poor service Went in to get my truck looked at and they fixed the problem then flashed it without asking and deleted a performance chip and cost me an extra $700 Went in to get my truck looked at and they fixed the problem then flashed it without asking and deleted a performance chip and cost me an extra $700 More

Nightmare Found a car on autotrader, not at dealership because employee took home: made an appt. and they called about 3 times to confirm....got there, car was Found a car on autotrader, not at dealership because employee took home: made an appt. and they called about 3 times to confirm....got there, car was not there (again!). Got stung by wasp waiting for them to go get it, then they insulted an employee that was a family friend. Ridiculous!?! Will NEVER go back, even though they are the closest dealership. More

Worst dealership Worst experience by far! Car messed up the same week we got it. They didn't want to help pay for it until I filed a used car complaint against them. Worst experience by far! Car messed up the same week we got it. They didn't want to help pay for it until I filed a used car complaint against them. More

great experience Had bought a Tahoe from classic 4 years ago. Got great service ,with no problems from Justin. He always knows me by name when I come In for any needs Had bought a Tahoe from classic 4 years ago. Got great service ,with no problems from Justin. He always knows me by name when I come In for any needs concerning my vehicle. I decided to buy a Traverse. I am very happy with it. Mo was very friendly and helpful to help me get what I wanted More

Fraudulent practices. Sorry Classic Chevrolet, after my recent encounter with your dealership I wish I could rate it 0 stars. Please, do not purchase your next vehicle Sorry Classic Chevrolet, after my recent encounter with your dealership I wish I could rate it 0 stars. Please, do not purchase your next vehicle at Classic Chevrolet. My latest experience just sealed my opinion of the dealership and I will not be a return customer. Buyer beware! I was made to purchase an extended car warranty, was informed that the loan company required it for loan approval. I thought I could trust Classic, but days later found out that this is in fact a SCAM! After receiving several letters from loan companies like Wells Fargo after our purchase it left me with the impression that many loan companies were in the running for our loan. How can so many loan companies have the same "requirement". I found out that this was not the case and I did not require such warranty. Shady tactics to sell warranties that WILL NOT PAY OUT IN CLAIMS. Come to find out this is a violation of the Truth In Lending Act That leads to the next go round. Found out on 12/5/15 that our 2008 Yukon that we purchased on 11/5/15 had both upper and lower ball joints bad. One about popped out of its socket! Took it into Classic on that Saturday thinking all is well, the warranty will cover it.... nope! Found out on 12/11/15 that it had been rejected due to pre-existing conditions. Even though Ed in Service sent them a Used Car Inspection report as he put it. I was told by used car that this vehicle had been inspected, I also assumed that since Ed produced this paper work to the warranty company that they gave this vehicle a clean bill of health. That leads me to the first time our vehicle was in the shop being repaired when Justin in Service stated.... "oh yeah, I remember that one... we put tires on it.... must have been ran through service pretty quick". I'm confused!?!?! Was the vehicle even serviced and inspected before being placed for sale as claimed? Or was this all lies and sales tactics to turn vehicles over? If it wasn't then why did I spend $3500 on a warranty that was lead to believe was required just to have them reject my claim on ball joints that is a part of a Service Inspection that Classic performed on the vehicle. I'm out $1005.96 on repairs that should have been covered by the warranty since the vehicle was inspected before being put on Classic Chevrolets lot. No, I did not have the repairs done by Classic. Not at the tune of $1600+!! I'm not stupid, and know for a fact that OE Parts should not have ran the repair costs up $600 dollars no matter how the Service departments spins it. By the way, Casey (Used Car Sales Manager) I do not appreciate how you spoke to my wife, you sir need to learn some manners and should be reprimanded for how rude and unprofessional you are. I will continue to pursue this matter with the General Manager of Classic Chevrolet, the Warranty Company, and with legal counsel. More

BAIT AND SWITCH I have been buying new pickups from Classic Chevrolet in Owasso Oklahoma since 1996. I have been very satisfied with each purchase until October 2015, I have been buying new pickups from Classic Chevrolet in Owasso Oklahoma since 1996. I have been very satisfied with each purchase until October 2015, I found myself caught up in misleading sales practices this dealership has been using recently on the local community. Classic Chevrolet Sale Manager makes phone calls to stating a customer (insurance company) they are working with is interested in buying my exiting vehicle for a very good price. Classic Chevrolet Sale Manager stated they would like to meet as soon as possible to discuss offer. Classic Chevrolet Sale Manager offered a new vehicle (located at a Missouri Chevrolet lot) similar to my existing vehicle for very reasonable cost. Classic Chevrolet Sale Manager stated the deal must be done quickly or their customer (insurance company) would buy someone else’s vehicle and the offer would be retracted. Classic Chevrolet Sale Manager insists paper work including finical must be done immediately in order to lock in this deal with the customer (insurance company). A few days later, when the Classic Chevrolet Sale Manager tried to deliver to me, a previously unseen new vehicle that turnout to be a stripped down version of my original vehicle (no back seat, no cruise control, no keyless entry). When I complained to the Classic Chevrolet Sale Manager about the bait-and-switch and deceptive sales practices, the Classic Chevrolet Sale Manager states it’s my fault for not knowing what the Classic Chevrolet Sale Manager had failed to mention. Classic Chevrolet Sale Manager stated there nothing I could do to get out of the deal. The Classic Chevrolet Sale Manager stated my original vehicle had already been sold and was gone. When I refused to take delivery of the new vehicle, until it meets my minimum requirements based on options that were on my original vehicle (back seat, cruise control, keyless entry). The Classic Chevrolet Sale Manager refused and stated that I had no choice except to drive the new vehicle off the Classic Chevrolet lot as is or the GM bank would take repossession of the new vehicle from the Classic Chevrolet lot, and I would have to walk back to my home (25 miles away, with no bus or taxi service available in the area). After I got home without the new vehicle, the boss of the Classic Chevrolet Sale Manager called on the phone and asked me to come back to Classic Chevrolet, he would return my original vehicle. My original vehicle really had not been sold or gone anywhere, my original vehicle had been stashed in the back lot of Classic Chevrolet the whole time. Since I have been venting at work with co-workers, friends, and with family members about the horrible experience I recently had at Classic Chevrolet, other co-workers started they also got the same phone call from Classic Chevrolet in Owasso. More

Dishonest and Lazy I have had 2 contacts with this dealer; both very negative. My first contact was when I went to test drive a vehicle they had advertised a on both the I have had 2 contacts with this dealer; both very negative. My first contact was when I went to test drive a vehicle they had advertised a on both their own website and on CarGurus.com. I was standing on their lot and actually had to call them on the phone to get a salesperson to even talk to me. After first denying the car existed and I pointed it out, it turns out that they don't even have the key to it! Even after that, the salesman never even asked me if he could show me any other vehicles in the same price range or class. On my way back to my car, another salesman asked if I'd been helped yet. I said "no, not really". I gave a very brief overview of my interaction with the salesman. He said "Oh. I'll talk to him.". He made no further attempt to find out if he could help me. He just let me walk off the lot. My second contact was 2 days later when I called the used car department to ask if they had a car on the lot that fit my budget that was actually available to test drive. I was assured that since it was at the end of the month they were very willing to deal and could most certainly match me with a car within my budget. I arrived on the lot and it took more than 15 minutes for the salesman to show up to talk with me after being paged. He knew when I was coming and there were no other customers on the lot. After jacking me around for a while and him having to go talk with his manager, he returned to tell me that the cheapest car on the lot was 75% over my budget! I explained that after 2 bad experiences, I would not ever come back. It so perturbed me that I drove straight to the local Mitsubishi dealer where I bought a brand new car. More

salesman in the past we have bought most of our cars from there and had no problems In May 2015. I found a car on the website price I wanted. I made a appointm in the past we have bought most of our cars from there and had no problems In May 2015. I found a car on the website price I wanted. I made a appointment to come test drive it they emailed me and call be at noon on the same day I was coming in to test drive it. I get there and they said it was gone they lol ready sold it. I still thought ok I'm going to look around. It was raining that night and me being a easy person to get talked in to. I felt like I was being rushed and he wasn't going to l t me go tell he found something to put me in with in my price range. I felt I was taken advantage of.the car smelled like smoke so bad but the said they woul clean it up and get the smell out. It took me two months and a lot of cleaning to get it out. All I'm saying is Don't be a sucker like me and take your time and look at other places. I wished I would have. May I wouldn't fell so taken. I do like my Kai srentro but I also have put lots of money in to it to make it a nice car. More

Poor communication I recently purchased a Chevy Cruz at this dealership. I inquired what the tax and title would cost. The salesman gave me a quote and when I went to ta I recently purchased a Chevy Cruz at this dealership. I inquired what the tax and title would cost. The salesman gave me a quote and when I went to tag the car it was double the price. I called the salesman and he said" oh yeah my floor manager told me I made a mistake with my calculation". My question was why didn't you notify me. My husband took the car for a repair two weeks after the purchase and spoke with our salesman and he did not say anything at that time either. Bad bad bad communication!! I got tons of emails asking for us to referrals and other nonsense More

Dishonest Dealer. I don’t know that I’ve ever been treated worse than I was at Classic Chevrolet in Owasso on November 4, 2014. They were dishonest about the vehicle th I don’t know that I’ve ever been treated worse than I was at Classic Chevrolet in Owasso on November 4, 2014. They were dishonest about the vehicle they were selling and became argumentative and confrontational when told we would not be purchasing it. After months of searching, my wife and I found the pre-owned Buick Enclave we had been looking for… there was only one problem, Classic is located in Owasso, six hours away from us. Despite the distance, if everything checked out on this vehicle we were more than willing to make the trip. We contacted a salesperson at Classic who was helpful and sent some pictures of the Enclave to us. After inspecting them, we noticed some minor scratches on the center console and steering wheel. It looked as if the previous owner had a dog that had done some minor damage. No big deal, we knew we were buying a used car and that’s part of it. Also concerning was the fact that after we pulled a carfax report, we noticed the car had been sold by the dealership two weeks prior and now was being relisted. We called to ask the salesperson about these issues. Our questions were simple: Was there any physical damage due to a pet? (scratches, tears, smell etc) and what was the reason the car was being relisted after being sold two weeks ago. He assured us, the car had no pet damage, was in great shape with only normal wear and tear. He also stated the reason the car had been returned was because of financing issues with the person who had initially purchased it. Those answers were good enough for us, so we let the sales person know we would be traveling overnight and would be there first thing in the morning to look at the vehicle. The next morning, I arrived at the dealership and the sales person who I had been speaking with wasn’t there yet. Another young sales person was more than happy to show the car. Right away, sitting in the Enclave was a disappointment; it smelled like an ashtray had been emptied on a wet dog. The sales person of course assured me the smell could be removed in 15 minutes. On the test drive I casually asked him about the car being relisted. Unaware of what the original sales person had told me, he let me know the car was returned because there was extensive interior damage from the previous owner’s pet. While the dealership had repaired the damage and the vehicle was in decent shape (outside of smell), at this point I didn’t feel comfortable purchasing from this dealer. I politely informed them I didn’t feel they were honest and upfront about the condition of the vehicle and I would not be purchasing it. Before I could exit the parking lot, the internet director waived me down. I rolled down my window, and to my disbelief, this man spent the next five minutes verbally berating me. He acted so foolishly and with such a temper he refused to even give me his name. I left the dealership and called the General Manager who was apologetic. This was truly horrible experience with a dealer. I’m glad I live 6 hours away and will never have to see these individuals again. More