Classic Chrysler Jeep Dodge RAM of South Charlotte

Lied to about warrant now having me pay for repair that should be covered, still don’t have license. Plate after a month and half ,poor customer service in twice since got one. Saying not paying for be should be covered, still don’t have license. Plate after a month and half ,poor customer service in twice since got one. Saying not paying for because lied to about warranty so I have to pay should be dealer since lied and no one is ever in office and given round about on everything have to drive an hour to speak to someone. Cause they don’t answer or want to get on phone . No one seems to care or know what they are talking about worst experience ever always there hours for a question told to go to different dealer after Waiting two hours with two year old they don’t call back or give updates had to drive to get my paperwork after Calling and even then waited an hour and nothing had to leave and keep calling And not told important info at sale all bout. Money not the customer salesman don’t know info that should be provided at sale and compliance calls after weeks of having car More

Jeep oil change last year, they forgot to reset the notification and also forgot to put a new sticker in the windshield. Went back for the second oil change and they forgot to reset the notifications A notification and also forgot to put a new sticker in the windshield. Went back for the second oil change and they forgot to reset the notifications AGAIN! I called and asked to speak to the service advisor and was put into a voicemail. I left a detailed message and never received a return call. We will not go back for service to this location. You should never have to drive back to the dealership after service to get it programmed. 2 trips on 2 different locations is not good. More

I will never in my entire life. Take my vehicle to this place ever again. Customer service is poor, inconsiderate, unwilling unprofessional and unreliable. I would strongly recommend Take my vehicle to this place ever again. Customer service is poor, inconsiderate, unwilling unprofessional and unreliable. I would strongly recommend not using this place for any type of service on your vehicle. Do not recommend. Kind regards More

I was there Friday for a diagnostic appointment. I was very disappointed with the service that I received. I have had my truck serviced at this dealership in the past and was very impressed with the I was very disappointed with the service that I received. I have had my truck serviced at this dealership in the past and was very impressed with the quality customer service that the then service manager Javon provided. I pass 3 Jeep dealerships to do business with this one because I was so impressed with their service. However this time I was completely disgusted with how I was treated. My service advisor (Alyssa) was very rude and gave me the run around. She wouldn’t return any of my calls. I called the dealership 13 times to make service arrangements with no correspondence. Alyssa would not call me back to discuss the diagnosis. I was charged for my diagnostic but they did not fix my truck. I will not be returning nor will I refer any of my clients there. I hate that I had this experience because in the past service was always stellar. ~Leslie More

I was very happy with the services provided for my Jeep. Had battery replacement for both and few other things. Ms Amanda I think was her name was excellent with my repairs and questions. ThNks everyone! Had battery replacement for both and few other things. Ms Amanda I think was her name was excellent with my repairs and questions. ThNks everyone! More

A little disappointed! I specifically asked over the phone if a key fob /keyless entry could be provided (told yes then transferred to another department to make sure the c I specifically asked over the phone if a key fob /keyless entry could be provided (told yes then transferred to another department to make sure the company had the fob who said yes) and asked that if you do not have the fob to not do the work because I don't want to have to make two trips nor go elsewhere to have it done. Arrived on site and was assured they could provide a key fob by the same guy I spoke to on the phone. Only to wait all day for the same guy to say after they did the maintenance that they did not have a fob and couldn't install one because of the year of the vehicle! So basically I was lied to and still have to get a key fob for the truck. More

My technician did everything to resolve my issue and helped with some other questions I had as well. helped with some other questions I had as well. More

The forced form surveys with required minimum wording does nothing to encourage one to return to any dealership no matter how wonderful the service department is...as I have stated before. Also, below yo does nothing to encourage one to return to any dealership no matter how wonderful the service department is...as I have stated before. Also, below you do not have an N/A option. More

Terrance B. was a caring, knowledgeable, patient, and helpful (not pushy) and that made such a difference...highly recommend ...truly caring salesman... was a caring, knowledgeable, patient, and helpful (not pushy) and that made such a difference...highly recommend ...truly caring salesman... More

Lily the service agent was very professional, client oriented, always checking on the clients when the car is in service. She did everything she could to ensure our service was excellent. This is the pl oriented, always checking on the clients when the car is in service. She did everything she could to ensure our service was excellent. This is the place to go for any jeep or chrysler product you have. 10/10 top od the line service!! More