Classic Chrysler Jeep Dodge RAM of South Charlotte

I was there Friday for a diagnostic appointment. I was very disappointed with the service that I received. I have had my truck serviced at this dealership in the past and was very impressed with the I was very disappointed with the service that I received. I have had my truck serviced at this dealership in the past and was very impressed with the quality customer service that the then service manager Javon provided. I pass 3 Jeep dealerships to do business with this one because I was so impressed with their service. However this time I was completely disgusted with how I was treated. My service advisor (Alyssa) was very rude and gave me the run around. She wouldn’t return any of my calls. I called the dealership 13 times to make service arrangements with no correspondence. Alyssa would not call me back to discuss the diagnosis. I was charged for my diagnostic but they did not fix my truck. I will not be returning nor will I refer any of my clients there. I hate that I had this experience because in the past service was always stellar. ~Leslie More

I was very happy with the services provided for my Jeep. Had battery replacement for both and few other things. Ms Amanda I think was her name was excellent with my repairs and questions. ThNks everyone! Had battery replacement for both and few other things. Ms Amanda I think was her name was excellent with my repairs and questions. ThNks everyone! More

A little disappointed! I specifically asked over the phone if a key fob /keyless entry could be provided (told yes then transferred to another department to make sure the c I specifically asked over the phone if a key fob /keyless entry could be provided (told yes then transferred to another department to make sure the company had the fob who said yes) and asked that if you do not have the fob to not do the work because I don't want to have to make two trips nor go elsewhere to have it done. Arrived on site and was assured they could provide a key fob by the same guy I spoke to on the phone. Only to wait all day for the same guy to say after they did the maintenance that they did not have a fob and couldn't install one because of the year of the vehicle! So basically I was lied to and still have to get a key fob for the truck. More

My technician did everything to resolve my issue and helped with some other questions I had as well. helped with some other questions I had as well. More

The forced form surveys with required minimum wording does nothing to encourage one to return to any dealership no matter how wonderful the service department is...as I have stated before. Also, below yo does nothing to encourage one to return to any dealership no matter how wonderful the service department is...as I have stated before. Also, below you do not have an N/A option. More

Lily the service agent was very professional, client oriented, always checking on the clients when the car is in service. She did everything she could to ensure our service was excellent. This is the pl oriented, always checking on the clients when the car is in service. She did everything she could to ensure our service was excellent. This is the place to go for any jeep or chrysler product you have. 10/10 top od the line service!! More

My service expeeience this time was great. They kept in touch with me and got the work done as promised They kept in touch with me and got the work done as promised More

Highly recommend. Extremely professional and very helpful. Lily was awesome. I will continue to pray se for all my Jeep needs. Extremely professional and very helpful. Lily was awesome. I will continue to pray se for all my Jeep needs. More

Factual service, great customer interface. Will always return for additional work. Like the text communication Will always return for additional work. Like the text communication More

From the moment I brought the car into the service department. I was treated like I was the only person there. Bree and JC were more than extremely helpful. The answer questions provided insight and a department. I was treated like I was the only person there. Bree and JC were more than extremely helpful. The answer questions provided insight and a quote. I was called multiple times by Bree To keep me updated. The cost of the repairs came in under the quote, which was extremely pleasing. More