I will start my review with this-the reason why I gave a one star rating is because I cant give a zero star rating. My wife and I have purchased many vehicles over the years and have had pleasant experiences every where we have bought from with the exception of this place. We live about 2 hrs away and chose this dealership because this was the only one who had what we wanted. We had a vehicle for trade that was in excellent condition and was offered an insulting low ball offer with no movement on the sticker price, even though the vehicle we wanted to purchase had been on their lot for 7 months. After a disappointing haggle on the price, we settled and signed. We have excellent credit ratings but were required to provide pay stubs and W2's for the financing, never before have we had to do this. Once we completed the 5 hr experience, we left the dealership in our new 2015 Durango. Since their "detail" guy did such a crappy job cleaning it up for us, I began to detail it myself when we got home. During the detailing, I noticed a small chip in the paint on one of the passenger doors that went all the way down to the metal...how could the "detail" guy at the dealership miss this?! This was on a Saturday, so we called and texted our sales person on Monday and got no response. Then we were contacted by the finance guy who told us our finance option was denied, after we were told we were approved and signed all of the necessary paperwork. He then proceeded to tell us he did get us approved through a different bank but it would raise our payment. When I told him raising our payment wasn't an option he would have to adjust the sticker price of the Durango, he said we would have to bring the car back to them and they would give us our trade-in vehicle back and we all go our separate ways. I requested to speak with a manager but never received a call or email. Meanwhile after sending numerous texts and leaving a number of voicemails for our sales person about getting the paint fixed, the sales person finally responded with "our paint guy is here on Wednesdays and you'll have to bring it here so he can look at it." We expressed how inconvenient and impossible it was for us to take off of work multiple days to drop off and pick up a vehicle for something that should have been caught before handing us the keys. A few weeks go by and we hear nothing from the dealership then we receive a new contract to sign with the higher payment, in the mail. At this point, my wife is in love with the Durango so I have to sign it. At the same time, we are getting phone calls from the bank we had our trade-in financed through seeking the overdue payment because the dealership still has not paid off our trade-in. Six weeks go by and the sales person finally finds it convenient (after I called and called and called and called) to schedule one of their drivers to bring us a loaner while they picked up our Durango and took it to their "paint guy". One day prior to the bank reporting delinquent payment to the credit bureau, the dealership finally found the time to pay off our trade-in. A few days later our Durango comes back "fixed". What I mean by "fixed" is...they used some touch up paint in a piss poor attempt to fill in the hole in the paint. If I bought this Durango used I could go along with this "fix", but I bought this thing brand new and I don't think I'm asking too much or being too unreasonable to expect a brand new look in the paint. We have emailed, called and texted about this "fix" and have heard nothing. I will say our sales person has remained friendly and professional throughout the entire experience. However, given the fact we have had to go through this particular experience, we recommend to avoid this dealership at all costs!!