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145 Reviews of Classic Elite Buick GMC - Service Center
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August 18, 2017
Great experience I'm not one to leave reviews online but I felt like I needed to speak up and say something because the way I was treated was truly unexpected. I don't I'm not one to leave reviews online but I felt like I needed to speak up and say something because the way I was treated was truly unexpected. I don't like buying cars, the overall experience is not pleasant. I walked in to the pre-owned department and looked at a few used acadias until I found one that I liked. I can say it wasn't the best experience I ever had but it was not the worst. This is not the reason for my review however. What earned my review, and a 5 star one at that was what happened when I have a problem with my vehicle nearly a month after. I called in and was sent to the sales manager nino who was extremely kind and understanding. He informed me I made a great decision in buying a certified car and he would make sure I was taken care of. He had me set up with an appointment to bring my Acadia in and be repaired at no charge and even had a loaner car ready when I got there set up with David. I was expecting a complete runaround and instead had everything I asked for taken care of promptly and even found my car washed and faded again when I picked it up. I will be sure to come back here again. This was a great experience. More
by Genevieve92
Employees Worked With
Nino Bonsignore
Helpful September 27, 2016
Finance/Randy Bryant is a joke and worst human being Randy Bryant is a joke. He is the biggest condescending person that I have ever met.. It seems that he is just an unhappy man. It seems he is upset th Randy Bryant is a joke. He is the biggest condescending person that I have ever met.. It seems that he is just an unhappy man. It seems he is upset that he is at a dead end job and the younger generation is doing better than him.I would highly recommend using another dealership. The finance department says they put your money and down payment towards one thing and don't do it. Then when they(Randy Bryant) get called on their lies they get defensive and condescending because this younger generation just outsmarted them More
by Jkhsur
Employees Worked With
Worst human being(Randy Bryant
September 24, 2015
Appointment for oil change and air bag light on I experienced the worst customer service from the service manger while getting my GMC serviced yesterday. My car was leased in Dallas from a dealershi I experienced the worst customer service from the service manger while getting my GMC serviced yesterday. My car was leased in Dallas from a dealership known for their customer service. When I have to turn it in next August, I certainly won't lease here. I also will never return to have my vehicle serviced here. After waiting two hours they told me my car had been not been looked at because a technician was still not available. I made an appointment six day prior. If the service manager couldn't have made the situation better, he could have at least attempted to make me feel better about it. I was treated like an inconvenience and like I was wasting his time. It seems like they need some serious customer service training from the top town. More
by HoustonCar
Employees Worked With
Jim Carol
January 31, 2015
11 days to fix brake fluid leak Took my truck in for scheduled maintenance; and brake fluid leak. Got my truck back 11 days later. Service wouldn't answer my calls. Service didn't c Took my truck in for scheduled maintenance; and brake fluid leak. Got my truck back 11 days later. Service wouldn't answer my calls. Service didn't call to update me. Salesman wouldn't help me. You can't get General Manager or Service Director on ?the phone. Left messages that never got answered. Never again. More
by chas
Employees Worked With
Javier. Neal. Rick. mark.
September 12, 2012
Came in for an oil change. Was greeted immediately before I even shut the door on the truck. Prompt and friendly service. Work was completed at the exact time quoted and the price was reasonable for the wor I even shut the door on the truck. Prompt and friendly service. Work was completed at the exact time quoted and the price was reasonable for the work performed. Will use again in the future. ****Update: Second Visit, charged for a transmission service, but did not actually perform the service.***** More
by redassaggie00
Employees Worked With
Mike Mayer, Leeland Thomas
