I purchased two vehicles from Classic. Round one was smooth... Then came round two, where I was placed in the hands of Trey Pugh - probably the most unqualified financing rep I've ever encountered. Since I was to receive a GAP/warranty refund from my first purchase, I sent him all of the information he needed (odometer reading, payoff letter, etc.). He took nearly 6 weeks to process it, after me sending several emails inquiring about the status. He then had the checks mailed to a physical address I had when I purchased the first vehicle (where I did not live by the time he processed the refunds) rather than the mailing address I provided (and stressed that was where they were to send any mailings). Since I hadn't received the checks 12 weeks later, I again emailed him inquiring about it. He told me his office clerk would check on it the following day and let me know. Two weeks later, I still had not heard from him. So I emailed again... That time he was out of the office and said he'd be out until the following week. The following week, when he finally had time to address a customer's issue, he emailed me and said it was processed, I advised that I hadn't received the checks and asked him to make sure they sent it to the PO Box (b/c businesses frequently ignore mailing addresses... as if people just jot in an extra address for fun). He said there was no reason he would have mailed it to an address other than the PO Box. But guess what.. he went back and checked, and sure enough, he mailed it to the wrong place. I told him I'd contact the apartment complex to try to get my old mail... but realizing he screwed up , for the first time ever, he immediately called the GAP insurance and had them re-issue the check. He emailed me and advised of this AFTER I deposited the checks (that I went and picked up from the apartment complex). In his email, he said the warranty check was still good (though this didn't help that I had already deposited the now-bad check for the GAP refund). So guess what the bank does... kicks back the checks, charges me "bad check" fees, and removes all the money from my account. As it turns out, despite assuring me the warranty check was good, it was not. Currently, by bank account is frozen and empty, and I haven't received my warranty refund from a car I traded in 5 months ago. I'm not sure how, when financing is all you do all day long, you can screw up that many times. It's clear he is just selfish and isn't interested in helping customers. It certainly isn't affecting his bank account, though... So why would he, right? However, if he were financing a car purchase, we can all bet he'd be Johnny on the spot. I'll never, ever refer anyone to Classic as long as Trey Pugh is working there. He's rude, unhelpful, and unprofessional... and has no concern for customers. (Really unfortunate, b/c some of the other people who assisted me in my purchases actually were kind and helpful).