Classic Ford Galveston

Earl was great. Got my Mustang in for multiple issues and got the work done fast and right the 1st time. Easy drop off and great communication. Got my Mustang in for multiple issues and got the work done fast and right the 1st time. Easy drop off and great communication. More

Avoid this dealership. They charge extra fees without notice and their service department is terrible. Further, the owner appears to be illiterate and uncaring. They charge extra fees without notice and their service department is terrible. Further, the owner appears to be illiterate and uncaring. More

Earl Wills and Ken Neubauer provide EXCELLENT CUSTOMER SERVICE AND ALWAYS MAKE CERTAIN I AM SATISFIED !!!! Main reason I purchased my vehicle from this dealership. SERVICE AND ALWAYS MAKE CERTAIN I AM SATISFIED !!!! Main reason I purchased my vehicle from this dealership. More

Classic Ford in Galveston is the worst place to take your Ford to have any maintenance done. I had the back breaks done and the front brakes checked. Only to have the front tire come off on the road with my Ford to have any maintenance done. I had the back breaks done and the front brakes checked. Only to have the front tire come off on the road with my family in it. Kent the manager in service denied fixing it and making it right. Do not take your truck here. More

Soon after the techs came back from their lunch break they took my vehicle to do The Works on it. In about 30 minutes they were through. Then the young lady at the desk took my vehicle and ran it through they took my vehicle to do The Works on it. In about 30 minutes they were through. Then the young lady at the desk took my vehicle and ran it through the car wash. More

Good thorough work on automobiles to ensure problem is solved. Follow up and communication is also good, especially when Amara is there. solved. Follow up and communication is also good, especially when Amara is there. More

Scheduled an appt. and brought our truck in on a Tuesday @ Classic Ford Service Dept. based on the reviews that were listed. The young lady that was our Service Dept. co and brought our truck in on a Tuesday @ Classic Ford Service Dept. based on the reviews that were listed. The young lady that was our Service Dept. contact person assured us on 3 separate occasions she would contact us regarding an estimate and also an update for new tires and a repair. This never happened. We waited and waited for her promised call and it never came…we repeatedly had to call several times over the course of 3 days to finally get the estimate and completion timeline. . We were then told on Thursday the truck would he ready that day. We decided to call before we headed to pick the truck up and our contact lady then told us that she left us a voice message (we never received a call nor a voice message) telling us the truck is not ready, that the new replacement tires just never showed up…..whatever the xxxx that means and it wouldn’t be ready until maybe 4:00 pm on Friday. So very disappointed in their lack of communication skills with their customers. No call backs, zero response skills and zero keeping their word. So if you can’t do without a car for 4 days or more - or you do not enjoy playing the “I wonder when it will be ready guessing game” - I would NOT recommend this Service Dept. More

I arrived about 20 minutes early, talked with the service writer and my truck was quickly taken back for service and finished in a reasonable amount of time. writer and my truck was quickly taken back for service and finished in a reasonable amount of time. More

NO complaints about the Service. Earl Wills takes care of his customers Don't like extra charge on Credit Cards Earl Wills takes care of his customers Don't like extra charge on Credit Cards More

This dealership should be avoided. I purchased a new vehicle in 2016. Just replaced the engine for the second time. After 4 weeks without a vehicle and $13000 out of pocket, my car was I purchased a new vehicle in 2016. Just replaced the engine for the second time. After 4 weeks without a vehicle and $13000 out of pocket, my car was shaking when I picked it up. I drove 10 miles and turned around to take it back. They wouldn't even look at it. They said it was a problem with the transmission. I called a few days later. Same results. I gave up, drove the car until it got significantly worse and took it somewhere else. It was broken motor mounts! This service center manager's rude and ignorant response was " Why would you wait 3 months, I'm not going to replace them for nothing" I won't ever purchase or service anything at this dishonest company again. More