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Classic Ford Lincoln of Columbia
Columbia, SC
736 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 02, 2013
Everything was great from the moment I spoke to the receptionist at the front desk. Hope introduced me to Nicole (sales representative) and an exceptional experience was in the making. The people that receptionist at the front desk. Hope introduced me to Nicole (sales representative) and an exceptional experience was in the making. The people that nurtured my visit from beginning to completion were warm and friendly, extremely courteous, knowledgeable about the automobiles, and sensitive to my financial needs and desires for purchasing a vehicle, and they were diligent in their efforts to get me the best possible deal with incentives. In fact, when Nicole came to tell me they could not get the vehicle I had selected within my price range, she had already taken the initiative to find that same vehicle (color and interior) with fewer upgrades (bells and whistles) for me to review and consider as an option. Then, I was most impressed with the general manager who came out to reassure me that they could help me find a vehicle and encouraged to take a look at the cars then come back and let him work out the details. And belief me, he worked things out perfectly for me. I got a brand new 2013 Lincoln MKS with all the upgrades (bells and whistles that were important to me) at a very reasonable price and monthly payment. Well Done!! Thumbs Up!! Keep Up the great work!! More
by fpeace
Employees Worked With
Nicole, general manager and Hope
February 28, 2013
I had an excellent experience at Classic Ford. I traded my 2003 Kia Sedona for a 2012. Classic Ford had the best price in a 200 mile radius on the vehicle I was looking for and also gave me top KBB dollar my 2003 Kia Sedona for a 2012. Classic Ford had the best price in a 200 mile radius on the vehicle I was looking for and also gave me top KBB dollar on my trade in. Jason, my sales person was extremely friendly and very helpful. Any question I asked that he didn't know the answer to he went and got the right person who new. When we test drove the vehcile Jason noticed it was out of alignment and had a realignment done on the spot while letting me take my trade in to get lunch. My only reservation about Classic Ford was the $499 Millenium Package and $399 Doc fees added to the cost of doing business. I understand the doc fee but the Millenium Pkg was an unwanted add. The staff was happy to reduce that by $300 to keep my business. The icing on the cake was when I left my garage door open and Ipod in my trade it. Jason dug them out and had them promptly mailed back to me the next day. All and all one of the better car buying experiences I've ever had. More
by Allan1
Employees Worked With
Jason Belton, Aaron Park, Jay Jay?
February 28, 2013
My over all experience with Rico Gibson and everyone involved with my purchase at Classic Ford was superior. I would certainly recommend Classic Ford to any one and also have them ask for Rico. David involved with my purchase at Classic Ford was superior. I would certainly recommend Classic Ford to any one and also have them ask for Rico. David R Solt More
by davidsolt42
Employees Worked With
Rico Gibson
February 24, 2013
The customer service experience I had should be used as the model for any industry! Mr. Jenkins was uniquely accomodating, informative, friendly and professional. He had experienced a very troublesome pe the model for any industry! Mr. Jenkins was uniquely accomodating, informative, friendly and professional. He had experienced a very troublesome personal experience the evening before allowing him no sleep and resulting in his contracting a severe cold. Even without considering this he provided outstanding personal service over and above what I would normally expect. Mr. Price was as equally accomodating, albiet without the cold and personal issue. I was further impressed by Mr. Prices' outgoing, friendly demeaner, and the responsible approach to his duties. More
by slyltc
Employees Worked With
Aaron Price
February 23, 2013
I work in management for a large Pharmacuetical company who is a Ford X-Plan partner (our fleet contract is with Ford). Theoritically, this makes me a preferred customer. I've recently been promoted so m who is a Ford X-Plan partner (our fleet contract is with Ford). Theoritically, this makes me a preferred customer. I've recently been promoted so my fleet vehicle, a Ford Escape, will need to be replaced in 3 weeks by a car I purchase. I have A+ credit. I love the Ford Explorer. I do not, however, think the same of CLASSIC FORD. My experience with Classic Ford epitomizes every consumer's negative perception of car dealers. They put their interests--the need to sell a car--ahead of mine. They SOLD me, using all the tricks of the trade. Facts were misreprented. The deal was miscommunicated. The incentives were sold as "one of a kind" and time-sensitive, when the Ford website communicated otherwise. They did everything they could to get me to buy for fear, in their own words, that I would "walk out and buy from another dealer." Shame on them for their pushy tactics. Shame on me for letting them do so. Perhaps the most alarming statement made during my car-buying nightmare was offered by Mike Humphrey, the Business Manager. He pressed hard to get me to purchase an extended warranty. When I declined, I realized I was refusing to purchase a package that provides direct financial incentives to the Mike. It's where he makes his "sales" dollars. In an effort to scare me into the warranty, he emphasized, "THEY DON'T MAKE CARS LIKE THEY USED TO!" I was stunned! A Ford dealer telling me the quality of the product had diminished so much so that the standard manufacturer warranties are inadequate to cover me when the poorly manufactured product prematurely breaks down. I couldn't help but laugh when he said it. I didn't need to buy until March 14th -- so they promised to date the contract 3/14/13. It was 2/22/13. When I finally got to Mike, he had actually dated the contract 2/28/13 and told me they were going to make my first payment for me on 4/14, a "special, one-time offer" because they wanted to make me happy by honoring my timeframe. When I visited the Ford website later that evening I learned the offer to make the first payment is available to anyone who takes possession of a new car before April 1, 2013. The next morning I returned to the dealership to discuss my dissatisfaction with the salesman, Bob Eason, and sales manager, William Dogget. When I told them I was unhappy with the arrangment made the previous day I said, "Despite the unfortunate events of yesterday, I want to buy a car from you. If you want to deal straight with me I will buy. If not, we can void the deal and go our separate ways. " At that time the sales manager got up from the conference table, rushed to his office, got the paperwork and wrote "VOID" on my deal. When I enquired, "So am I correct in saying that you would rather void the deal than deal straight with me?" He said, "I'm doing what you asked." To be clear, I didn't ask him to void the deal. I simply stated my intentions to buy if they would deal transparently and honestly with me. They chose to void the deal. I regret the experience with Classic Ford. Fortunately for me, my contract was voided and I will buy a Ford Explorer from a dealer who will allow me to buy rather than be sold. My concern is for others who may fall victim to selling tactics that give all sales people, particularly those in the automobile industry, a sullied reputation. More
by jerrygray8
Employees Worked With
Bob Eason, Mike Humphrey
February 22, 2013
My experience at Classic Ford was an awesome experience. I was a little hesitant about purchasing a new car. I thought that I would not qualify until I met Rico Gibson. He is an excellent employee who repre I was a little hesitant about purchasing a new car. I thought that I would not qualify until I met Rico Gibson. He is an excellent employee who represented the company well. When it was time to finalize the paper work, Mr. Humphrey was very patient and that impressed me so much because I was the last customer for that night. He made the process so easy and I enjoyed talking with him. I admired and appreciate their honesty and (Mr. Gibson and Mr. Humphrey) their untiring effort to make my dream come true. I excited about my purchase and also I am looking forward to enjoying my vehicle. I would recommend Classic Ford of Columbia to anyone who is looking for a vehicle. More
by holyghost
Employees Worked With
Mr. Rico Gibson and Mr. Mike Humphrey
February 19, 2013
Classic Ford met all my expectations. The price was great, they gave me a very generous price for my trade in and also didn't waste any of my time. They didn't have the vehicle that I wanted on their l great, they gave me a very generous price for my trade in and also didn't waste any of my time. They didn't have the vehicle that I wanted on their lot, but they found the one I wanted AND in my preferred color! I was very impressed with their professional staff, and I will be sure to shop there again in for future purchases and recommend them to friends, family, etc. More
by MelindaDeese
Employees Worked With
JB Benjamin
February 08, 2013
I can honestly say that I have NEVER received the type of customer service that I received at Classic Ford. My husband and I were looking for vehicles online and what I was looking for was there. I test drov customer service that I received at Classic Ford. My husband and I were looking for vehicles online and what I was looking for was there. I test drove the vehicle I thought I wanted but was not thriled with the vehicle. Kevin asked what specifications I was looking for in a vehicle. He stayed in constant contact with us while he was looking for vehicles. It was a great experience and I am going to refer all my friends and family that are looking for a vehicle to visit Kevin and Andrew at Classic Ford! More
by busymom160
Employees Worked With
Kevin Hand and Andrew Moore
February 03, 2013
I was very pleased with my experience at Classic Ford. I went there expecting to purchase a vehicle I saw on Autotrader, but to my disappointment, it was already sold. I didn't find that out until Robert l went there expecting to purchase a vehicle I saw on Autotrader, but to my disappointment, it was already sold. I didn't find that out until Robert looked into the matter for me. He approached me without any pressure and it felt more like a casual conversation about cars that a salesman trying to sell me something. Needless to say, I ended up buying a new vehicle and I was very pleased with the entire process and all staff involved from start to finish. More
by trentenp
Employees Worked With
Robert Eason
January 15, 2013
Completely satisfied with the overall experience and would definitely recommend to other. Justin was knowledgeable and helpful and the financing went as smoothly as possible. would definitely recommend to other. Justin was knowledgeable and helpful and the financing went as smoothly as possible. More
by jssexton
Employees Worked With
Justin Green
