Classic Ford Lincoln of Shelby

Long story short, needed diagnosis for non start . Got 8:00 time. Would not provide a Lincoln loaner. Took over 2 hours to diagnose it need new battery. Asked, ‘how much will this cost?” Quoted 250ish Got 8:00 time. Would not provide a Lincoln loaner. Took over 2 hours to diagnose it need new battery. Asked, ‘how much will this cost?” Quoted 250ish on the phone. I said ok. They will call when ready. At 4pm I called and they said they did not have the battery yet. A Lincoln Ford dealer does not have a battery? Went over at 5 but it wasn’t ready until 5:30. Went to pay. Cost was neatly 500. FOR A BATTERY. To top it off they didn’t wash the car( standard practice for a Lincoln dealership). They had recommended that I change the air filter. (I just changed it myself three months ago). It took this dealership 9.5 hours to complete a 30 minute job, charge twice a much as quoted, and recommend unnecessary part replacement. I would say these guys have a wonderful racket going there. If you looking for service, overpriced parts, and a lying service desk , these are your guys. More

Jesse was the service writer that received me in as a customer. He was very informative of what would be done with my service. Informed me of the time it would take. He was very professional. i have been customer. He was very informative of what would be done with my service. Informed me of the time it would take. He was very professional. i have been taking my vehicle in for service since my purchase from this dealership for my vehicle and Jesse was one of the best service adviser that I have had interaction with. More

I took the truck there running. It had issues of not starting at times. I had it towed home today because it would not run. They charged me almost $200 for nothing. They wanted me t It had issues of not starting at times. I had it towed home today because it would not run. They charged me almost $200 for nothing. They wanted me to commit to $840 for them to do more diagnostics with no guarantee of results which I refused. I will never do business here again. It’s a rip off. More

I am a regular at Shelby Ford I always get me car serviced there. I am always greeted with smiles and good morning. Customer service is awesome. Leah is the Bomb.com! I do not know everybody's name, serviced there. I am always greeted with smiles and good morning. Customer service is awesome. Leah is the Bomb.com! I do not know everybody's name,but they do an AWESOME JOB I would recommend this Ford dealer 100% More

Great dealership, very helpful. I didn’t have an appointment and the Service Department worked me in and was very helpful. I didn’t have an appointment and the Service Department worked me in and was very helpful. More

Shelton Turner did excellent with the recalls I needed handled. He got me an appointment quick and I was in and out of there in a timely manner. handled. He got me an appointment quick and I was in and out of there in a timely manner. More

The staff in the service department and business department were very helpful and friendly. Would recommend. department were very helpful and friendly. Would recommend. More

Best service department I’ve ever used. Will use them again Friendly knowledgeable staff that had answers for all my questions Will use them again Friendly knowledgeable staff that had answers for all my questions More

They were very helpful and got my truck serviced quickly. The customer service was great. The customer service was great. More

Our car needed an oil change, tire rotation, and the brakes checked. There ended up being an issue with a brake hose. They had to order the part. There was a little delay in getting the part. Shelton an brakes checked. There ended up being an issue with a brake hose. They had to order the part. There was a little delay in getting the part. Shelton and the other staff were very kind, polite, and kept us up to date on all. Thank you very much for looking out for us and keeping our car safe to drive! More