Classic Hampton Auto Mall
Hampton, VA
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Audi Hampton,VA horrible experience It's says that a review helps the dealership and others like myself that do read reviews. Bottom line I would not recommend Audi Hampton for sales. We It's says that a review helps the dealership and others like myself that do read reviews. Bottom line I would not recommend Audi Hampton for sales. We went in wanting to get an appraisal for our car. Front the start it was very uncomfortable. The Sales Manager asked my husband and I for our drivers licenses but didn't explain why. We were not there to drive a car. Left us for over fifteen minutes with that. Next came the appraisal which took longer and he sent his sales rep out to give us that by far the worst appraisal for our Audi. It was the lowest and said the market value isn't there. There was a similar car in the area for a certain price. Asked the rep again if they did the correct vehicle as that car has an engine Audi no longer puts in that car. He didn't know. In fact he didn't know much about the car. Gave us the appraisal I told him that carmax was higher and asked for my key. We were so upset we went to VW and bought a car. They gave us a fair trade in and they said this car will be a great addition on our lot because it's rare. At least someone knew. We knew we were not going to have to pay some. That was not our only Audi that we have owned. Just expected a little bit better service when you are working to buy a nice expensive car. Thought about the new A3 coming out. This dealership was very uncomfortable as for sales and I didn't want to go back. The worst Audi experience we have had. Now the service department a different story. Jeff is awesome and we were happy with the maintenance there. Service yes, buying a car there no. Unless you want to feel uneasy. More
great used car deal Me and my husband just got married and decided to choose Tysinger as our choice in dealership for our used car buy. Bill Upton was great to work with. Me and my husband just got married and decided to choose Tysinger as our choice in dealership for our used car buy. Bill Upton was great to work with. He explained all the deets to us about the car and didn't try to make us buy the car like most dealers do. He was awesome from beginning to end ! Need more sales guys like him!!! More
Easy One stop shopping Tysinger has an automobile class selection like no other dealership in the area. The staff at this dealership are professional and seemingly a team t Tysinger has an automobile class selection like no other dealership in the area. The staff at this dealership are professional and seemingly a team that works well together. I believe they will do whatever it takes to have a satisfied customer. There are no pressure sales or salesman trying to back you into a corner, leaving one with a great shopping experience. More
Quick and Easy My experience with Mr. Gary was nothing less than awesome. He made the process quick and painless. I'd recommend him to anyone, even friends and famil My experience with Mr. Gary was nothing less than awesome. He made the process quick and painless. I'd recommend him to anyone, even friends and family. More
Wasn't "The best or nothing" Shame on me for not discovering “DealerRater” prior to my purchase in April 2015. Nevertheless, I have my dream car and Tysinger's poor customer se Shame on me for not discovering “DealerRater” prior to my purchase in April 2015. Nevertheless, I have my dream car and Tysinger's poor customer service will not overshadow my joy! I have purposely left out specific details of my dispute in order to stay focused on their poor customer support after the purchase. There was a breakdown in Tysinger's process which began at my delivery and still has not been resolved after 45 days. My salesman apologized several times, but nothing has changed ...but the calendar! My one and only experience with the dealership's management was a jolt to my 30+ years of sociology studies and human resource background. Whether incompetent or willfully ignorant, these people could easily be accused of stereotypical “profiling.” I believe I was given the service they thought I deserved. The service I was given would not be acceptable for them of their family members. In the future, I will definitely consider this type of website as a tool or guide in my purchase. It is clear that some of the Hampton location salesmen (K. Johnson, Sears, Gary) names are regulars and repeats as they are highly praised by their customers. In all fairness, I have not found any (positive or negative) reviews on my salesman. My false expectations and assumptions about making purchases from a Fortune 500 Company have turned this into a real learning experience. I've spoken with several polite and courteous Mercedes corporate staff members; seeking their assistance in resolving these matters, to no avail. Their sincere loyalty to their employer and brand is evident. They did not trivialize my issues. Unfortunately, Mercedes has limited control over individual dealerships. As far as my next Mercedes, I will have to drop the top on my beautiful white SLK 250 and drive to a different dealership. I shared my experience with my neighbors and they chose to make their purchase in Virginia Beach (which also belongs to the Tysinger Group). Of course, my meager payments to the Tysinger Group will not be missed . However, I will feel better knowing the income for which I wore my combat boots for 21+ years will not be credited to people who don't even live up to their own corporation's standard. More
An easy car buying experience Karone Johnson was a joy to work with. He made the experience very easy with no pressure and I left with a great deal on my car. Karone Johnson was a joy to work with. He made the experience very easy with no pressure and I left with a great deal on my car. More
The day I fell in love with smart cars! Karone Johnson! I can't thank this man enough! Out of all the dealerships we visited Tysinger is by far the best! Karone took all the stress away and Karone Johnson! I can't thank this man enough! Out of all the dealerships we visited Tysinger is by far the best! Karone took all the stress away and handled everything perfectly. He was honest and strait forward about everything. Buying a car isn't an easy process and can be very stressful but Karone took us in and made us feel at home the entire time. We were able to do each step at our own pace and all of our questions were answered. The staff here have the best work ethic! Everyone was super professional and took care of everything we needed. While we were there the staff always offered snacks, tea coffee and water to make us feel comfortable, it was overall an amazing experience. I personally will be a customer for life and even received a call a few days after purchasing my car from Karone to check up on the vehicle! I've been telling everyone about Tysinger! I absolutely love my art car and would do it all over again! Thank you a million times Karone Johnson, your the best!!! More
Barry to The Rescue I was very pleased with Mr. Gary's professionalism, patience, and most importantly, his knowledge of the process and product. My need for a new car w I was very pleased with Mr. Gary's professionalism, patience, and most importantly, his knowledge of the process and product. My need for a new car was quite unexpected so I hadn't given much thought to my ability to finance one and at what rate. Mr. Gary was very reassuring. He proceeded with my best interest in mind and I left with a beautiful automobile, a terrific rate, and a huge smile on my face. Kudos to Karone, Bobby W., and Mike B. for their help along the way. More
Very Good Experience We had a great experience with the purchase of our new vehicle. Our sales person Mr.Barry Gary was really helpful in getting us the car we wanted and We had a great experience with the purchase of our new vehicle. Our sales person Mr.Barry Gary was really helpful in getting us the car we wanted and within our price range. He was friendly and easy to communicate with, no pressure about anything. I would strongly recommend his service any visiting customer. More


















