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Classic Lexus
Willoughby Hills, OH
263 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 263 reviews
June 16, 2024
I purchased my sixth car from Classic Lexus. Michael Arsham is a great salesperson and has always made sure our experience is top notch. Michael Arsham is a great salesperson and has always made sure our experience is top notch. More
by mjh
Employees Worked With
Michael Arsham
Helpful June 14, 2024
Yesterday we purchased a new car from Classic Lexus. This is our second Lexus from Classic and we have come back because of the exceptional level of customer service from sales to service. During the This is our second Lexus from Classic and we have come back because of the exceptional level of customer service from sales to service. During the sales process, we continued to enjoy the exceptional service. Chris Barnett is outstanding, and he is the reason that we continue to come back to Classic Lexus. His level of care and patience is second to none. Also, during the sales process we had the chance to meet Brian Nash. He too was outstanding. One example is that I was walking around the sales lot before entering the dealership to look at the various cars; he asked how he could help me. Next, Alexis Ledesma-Chavez was outstanding at going over everything with us. He knows these cars and we greatly appreciate his knowledge of the car’s technology. Last, during the finance process Pete Fenda was very efficient, friendly and we enjoyed his expertise. However, what was clear was that the paperwork was not ready. We definitely appreciated his services too. From past experience, service matches this outstanding service. More
by JCT
Employees Worked With
Chris Barnett, Brian Nash, Alexis Ledesma-Chavez, Pete Fenda
June 06, 2024
I worked with a Mike Arsham he did a great job Came to my home since I am somewhat limited mobility wise I feel Mike has the customer needs in mind when selling a car to my home since I am somewhat limited mobility wise I feel Mike has the customer needs in mind when selling a car More
by Herbpawlitsch
Employees Worked With
Mike Arsham
March 28, 2024
Great car buying experience! Everyone was friendly and knowledgeable…especially the sales specialist Mitch Harper! Recommend this dealership! Everyone was friendly and knowledgeable…especially the sales specialist Mitch Harper! Recommend this dealership! More
by Lbintrim
Employees Worked With
Mitch Harper
February 15, 2024
My experience buying a new Lexus ES 300 H was great until we met with the finance person. The sales representative was very knowledge and professional. we were also introduced to the dealer manager and the g we met with the finance person. The sales representative was very knowledge and professional. we were also introduced to the dealer manager and the general manager. We found however that the financial guy wasn’t pleasant at all trying to sell us an extended warranty. He proceeded to tell us the upgraded wheels we had just purchased were extremely fragile and if we hit a pot holes large or small it would damage the wheel. He made us feel we had just made a mistake by buying that upgraded package. We really like the vehicle and the other part of the experience. We just wish we could have buy passed the finance guy. More
by Tgintert
Employees Worked With
Mitch Harper
