When Jim Brown opened his Chevrolet store in Mentor, way back when, he revolutionized the way cars were sold and serviced in this part of Lake County, in a very good way. Since then he and his son and all his employees have opened a number of other stores and I have purchased vehicles from three of them. This is the second Lexus for us. The folks in sales and service and parts all work together as a unit to make the entire experience a pleasure for the customer. The Browns have imparted in their people an honest and straight forward approach to customer service that any car dealer would do well to emulate.