Classic Lexus

Bought my dream car 2002 Lexus SC 430 from here. Being in the business and buying a Lexus from a Lexus dealership is a no brainer. I live few states away from this dealership and called and spoke wi Being in the business and buying a Lexus from a Lexus dealership is a no brainer. I live few states away from this dealership and called and spoke with used car director who’s nice and accommodating in every way. He passed my information to his sales person who’s also nice and we did FaceTime while vehicle is in the air i asked questions that I wrote down earlier. First of all when it comes to used cars obviously you can’t expect a perfect vehicle and things can come up which is normal and it’s the buyers responsibility. I asked so many different questions and answers i got was impressive and decided purchase it. When i got to the dealership i ran into few minor surprises that I didn’t expect because i was never told but it’s ok no biggie. Dealership spent good amount of money reconditioning the vehicle but somehow Technician never checked the in cabin air filter:( and this is my only concern because it can potentially cause health issues when you breathing in dead mice smell. I didn’t smell anything while test driving because i always had my mask on and my nose is not that sensitive like some others. After signing the documents and start driving away i put the heat on and smelled something but wasn’t sure what it was and figured something minor because i would have never thought about dead mice riding with me and never dealt with one before. Next day i opened the in cabin air filter and i ran into this unpleasant surprise. Reached out to the dealership with pictures and they were shocked and apologized. Dealer sent me engine/in cabin air filter and i didn’t wanna make a big deal and had my own mechanics looked into the issue and cleaned the in cabin air filter, cleaned the system and disinfected everything however smell is still there and possibly there is dead mice behind the vents or somewhere else and mechanic needs to take some things apart and investigate. To find the issue it takes hours of labor and decided to reach out to the GM because he knew i was dealing with this issue. Because I’m in the same business the most it will cost is $750 and i was hoping that GM will accommodate by even splitting the cost but didn’t and said it’s a used car they’re never perfect, you saw it before purchasing, and we gave you a good price, etc.. i get all of that and i agree however this is a different type of issue that can cause health issues and should have been caught during safety inspection. He chose few hundreds over a review unfortunately. More

Very professional and top notch service. Always a friendly staff and excellent communication. Our agent, Mo Henfield, did a great job of delivery and training. friendly staff and excellent communication. Our agent, Mo Henfield, did a great job of delivery and training. More

Knowledgeable, approachable, courteous, attentive, with a smile. Well done l was very pleased with the experience. smile. Well done l was very pleased with the experience. More

Staff at Classic Lexus were honest and attentive. They were able to locate a vehicle sooner than expected and the process needed to orient and close was efficient. were able to locate a vehicle sooner than expected and the process needed to orient and close was efficient. More

I was very happy with my current experience at Classic Lexus. I felt very comfortable with my salesperson and the financing person. I felt I was very well taken care of. They took the time to explain ever Lexus. I felt very comfortable with my salesperson and the financing person. I felt I was very well taken care of. They took the time to explain everything to me and answered all my questions. More

The sales person Acaicia was very Nice, Understanding of my Needs and very Helpful in getting me the Best Desk Possible! Her Professionalism is /was Outstanding as well! I am very glad I Dealt with Her! I my Needs and very Helpful in getting me the Best Desk Possible! Her Professionalism is /was Outstanding as well! I am very glad I Dealt with Her! I first Called her on A Tuesday and Thursday 🌹 I Was In The Car I Wanted!!! More

I have bought at least 25 vehicles over the years from this dealership and each time it was a great experience, that's why I keep going back. They are very professional and make the whole process seamless this dealership and each time it was a great experience, that's why I keep going back. They are very professional and make the whole process seamless. Michael Arsham has been my sales person for all these years and all my purchases. He has made working with Classic Lexus a pleasure. More

Our most recent car purchase at Classic Lexus was so easy with Michael Brittain. He was patient and respectful of our unusual situation. He explained multiple choices and carefully took care of details. Mich with Michael Brittain. He was patient and respectful of our unusual situation. He explained multiple choices and carefully took care of details. Michael made the car purchase process and adjustments to the new vehicle as easy as it could be. We also worked with Collin Hodgkinson in the business office and he was organized and clear about options. The Classic Lexus service department and Eric Nicolli are terrific. Eric is thorough and always available to answer questions about our vehicles. He follows through on all of our maintenance and any service needs. The Lexus vehicles our family has owned over the years have been reliable and without issues. We are so thankful for the good experiences and the Classic Lexus team of Eric and Michael for our family. They provide us with great service and dependable communication about our vehicles. More

I have experienced of leasing cars from several different dealerships .Classic Lexus is by far the best including professionalism, curtesy and communication. F.Vilinsky, Cleveland dealerships .Classic Lexus is by far the best including professionalism, curtesy and communication. F.Vilinsky, Cleveland More

Nice staff, from sales people to financial officers to tech crew. But they couldn’t get their paperwork together and it had to be signed three times. tech crew. But they couldn’t get their paperwork together and it had to be signed three times. More