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Classic Mazda Orlando

Orlando, FL

Overview
Reviews
Vehicles
4.8
462 Reviews
Classic Mazda is proud to serve Orlando with quality Mazda vehicles. With models like the Mazda3, Mazda6 and the Mazda CX-5, we have something for every taste and need. Come visit us at 1983 N. Semoran Blvd. to see our vehicles and take one for a test drive. If you're looking for used cars in Orlando, we can assist you there as well. Visit our inventory page to see our large collection of pre-owned vehicles. Classic Mazda is proud to serve Orlando with quality Mazda vehicles. With models like the Mazda3, Mazda6 and the Mazda CX-5, we have something for every taste and need. Come visit us at 1983 N. Semoran Blvd. to see our vehicles and take one for a test drive. If you're looking for used cars in Orlando, we can assist you there as well. Visit our inventory page to see our large collection of pre-owned vehicles. Classic Mazda is not just your Orlando Mazda dealership, we also provide a full line of services dedicated to our Florida customers. From auto repair & service performed by expert mechanics, to OEM parts & accessories, to car loans or leases, Classic Mazda is the smart choice for your automotive needs.
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1983 N Semoran Blvd

Orlando, FL

32807

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Showing 462 reviews

August 24, 2022

Great experience! Michael was extremely helpful and the process was made easy! Very happy with my new car. More

by Briana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Shehata
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Sep 11, 2022 -

Classic Mazda Orlando responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 28, 2022

Very poor service experience. The tech botched the valve cover replacement on my CX-5 and I ended up having oil all over the top and front of the engine. Then I had to wait severa More

by Chevyrelic
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
General Manager
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Sep 10, 2022 -

Classic Mazda Orlando responded

Mr. Jim Hambright, Per our conversations when you visited, the warranty repair to your CX5 is not common and required us to order parts for the repair after your first visit to verify your concern. Unfortunately, on the first repair attempt after the parts arrived, the valve cover gasket was defective or possibly nicked in the install. The seepage of oil was not evident after the technician test drove after the 1st repair; it appeared several days after you picked up. We overnighted a new valve cover gasket, rearranged shop schedules to prioritize you, and provided you a complementary loaner vehicle. After the final repair, I personally checked the cleanliness of your vehicle’s engine bay, and verified the oil was at the proper level using your dipstick. Please refer to Section 6 Owner Maintenance “Inspecting Engine Oil Level” if you would like to learn how to check your oil level yourself. Again, I apologize for the inconvenience and sorry you felt you needed to change your oil to make sure you had the proper level. Chad Rogers General Manager

Sep 10, 2022 -

Chevyrelic responded

Chad…I see that you didn’t dispute the facts I presented in my review of your dealership’s Service Department. However, you did take a few “liberties” in your response in an attempt to downplay the poor service I received, so I will address those… 1. The Oil Control Valve (OCV) and/or gasket leaks is a common fault for Mazda vehicles. This continuing problem is an issue across several Mazda vehicle platforms and is the reason I originally brought my vehicle in for service. To say it is an uncommon problem is inaccurate. The readers of this forum can simply do a web search on “Mazda OCV leaks” and they will be able to review plenty of information on this topic. As that is the case, perhaps you just need more experienced personnel to mange your repair parts inventory. 2. No, it didn’t take days for the oil leak to show up. I noticed it right away after driving home. Unfortunately though, I assumed that the excess oil was the result of sloppy repair work and simply cleaned it up. However after driving the vehicle again a few days later, I realized that that was not the case. In actuality…the repair had been botched. To make matters worse, when contacting your dealership, I was told that I needed to send in pictures of the oil leak to your dealership before I could schedule service to get the issue fixed. Of course this delayed the overall repair process. 3. I am glad that I erred on the side of caution to change the oil. Blackstone analysis showed that there was an unusually high level of silicon in the oil. The high level of silicon was most likely due to gasket particles and other debris falling into the engine oil during the repair. Silicon is a concern because it is a wear agent and can cause significant and premature wear on internal engine components. In my case, the $30 oil analysis performed by Blackstone was well worth it as it validated my concerns regarding a subpar repair experience at your dealership.

July 17, 2022

Excellent purchase experience with salesman Abdiel Ortiz. No nonsense fees and terrific communication. Car was delivered perfect and staff could not have been nicer. We traveled from Miami to find a hone More

by doc821
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abdiel Ortiz, James Vella
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Sep 10, 2022 -

Classic Mazda Orlando responded

Hello there! we're glad you had a positive customer experience with our team! If you need us in the future, don't hesitate to give us a call or drop by! Have a very nice day!

May 22, 2022

I’m always pleased with the service at Classic Mazda. Gary Moretti, my service advisor, is very knowledgeable and professional. I wouldn’t take my car anywhere else! More

by danielle779
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Moretti
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April 27, 2022

Classic Mazda, could not have been a better place to purchase a vehicle everyone there was super friendly and helpful! My first new car buying experience was a little overwhelming at first, but Brandon More

by joshuaroman20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Both Brandon’s
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April 22, 2022

Exceptional service by keeping me up to date on the repair progress. I thank you! More

by Betty Rusnak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Barone
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April 17, 2022

Terrible experience. Problem with finance that was unresolvable in any sort of reasonable amount of time. Spent almost 5 hours at the dealership and left empty handed. More

by rdj
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Taylor Royal
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April 16, 2022

Service is always great and quick. The staff is always helpful and do a great job in explaining everything. More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Moretti
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April 13, 2022

great customer service and jeff is the best careing and knows well what he is doing More

by robertjr00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Noriega Thomas
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March 30, 2022

Had one of the best buying experiences I've ever had! They were attentive, answered all my questions, never pressured me into anything and, once I decided to purchase the vehicle, the process was quick a More

by lucas.rodrigues
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Noriega Thomas
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