After my experiences with every other Metro Atlanta Subaru dealer I called and spoke to James and Nina and vented about all the ridiculous games the other Subaru dealers were playing, plus the fact they all had to "talk to their Managers" to do every single thing on a sale was beyond childish. The games being played with my trade in, the games with not returning calls. It was very frustrating and Classic Subaru was my last shot before I went with another brand. ( keep in mind this was end of month, and they still played these games.) Once I got done venting James (The most amazing unbelievable, FLEXIBLE, patient General Sales Manager) understood. He mentioned they have been around for 36 years and don't have time for games. He apologized for the Brand and other dealers.
I told him he had no need to apologize for them, that's on them, not you!
He promised he'd try and be flexible as much as he can be. THAT WAS ALL I WANTED FROM THE OTHER DEALERSHIPS!!! Nothing ridiculous like trying to buy a car below dealer cost or something unreasonable. The core of the issue was not so much the price on a new forester or options as much as it was with the games the other dealers were playing with my BMW m3 trade in.
James was very honest and forthcoming. I cannot give you a price on your car without seeing it, I didn't want him to. But when I told him the range I was in, he understood and said that is a fair number. But I have to see the car....Ok I understood, But just be fair and take 5 days if you need to provide a number I don't care. I am in no rush. So I go in a few days later and sit down wtih Nina and Poor Nina had to listen to be vent about the horrible experience up until that point. SORRY NINA! I didn't mean to be a POMPOUS A**.
So James does his thing with checking the BMW out and when he came back with the number I wanted I was pleasantly surprised and I said Congratulations James. You have just overcome the biggest obstacle for me to purchase a Subaru. Once we had the trade in number agreed upon I felt confident that we could come to terms on the sale. With my situation there is a lot of complicated parts to me trading in the BMW, and purchasing a Subaru. But Nina and James said this is not their first Rodeo. So we agreed on the color and the Sport trim I wanted with the options I wanted which were none (standard sport trim) and agreed on price. Classic Subaru, Nina and James proved to be the only Subaru in Metro Atlanta willing to prove they could be flexible. So if your in the market for a Subaru in the ATL, and looking for a Flexible dealer You must give James and Nina a chance to prove to you they can be flexible. They will be up front and honest on what they can and cannot do. You will not be left feeling confused, lost. Like I said Classic Subaru was my last shot, then I'd reevaluate my options. But Nina and came in at the ninth inning and saved the sale.