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Classic Subaru of Atlanta

Atlanta, GA

2.7
226 Lifetime Reviews Review Dealership

7700 Roswell Road

Atlanta, GA

30350

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226 Reviews of Classic Subaru of Atlanta

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March 12, 2013

"I visited Classic Subaru to test-drive the Subaru..."

- nmansfield14

I visited Classic Subaru to test-drive the Subaru Outback. I was not certain I liked it at first because it seemed a little smaller than what I was used to driving, but after seeing a couple of different ones and comparing available options/packages, hearing about the safety features, gas mileage, etc. I ended up loving the vehicle. Mr. Fritsch and Ms. Richardson-Mack were completely helpful and offered a buying experience I have never witnessed in all the years I've been buying cars! There was no high-pressure sales pitch, they were very respectful, helpful, and knowledgable. It was nice to be treated the way we were during this purchase as opposed to the traditional small town dealerships I have been used to in the past, which consisted of high pressure and a sole focus on making the sale. Classic Subaru looks out for their customer before the sale, during, and after which is very important when looking for a vehicle to keep long-term. The vehicle has impressed me very much -- the comfort is amazing as I drive about 80 miles per day for my job, the gas mileage is incredible (it is averaging between 26-29 mpg) (the only vehicle i have ever purchased that gets what the sticker advertises and what the salespeople tell you, as opposed to less). I feel very safe in the car and am overall pleased 100%. THANK YOU!

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Recommend Dealer
Yes
Employees Worked With
Trina Richardson-Mack, Eric Fritsch
February 28, 2013

"Everyone at Classic Cadillac and Subaru was very helpful...."

- eplaskey

Everyone at Classic Cadillac and Subaru was very helpful. They helped me to find the car that I wanted and helped me with the numerous paperwork and details along the way. I would highly recommend this dealership!

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Recommend Dealer
Yes
Employees Worked With
Trina Richardson
February 27, 2013

"I have owned Subaru cars in the past, but my last car was..."

- wdstkgrammie

I have owned Subaru cars in the past, but my last car was not a Subaru. Even though the last car I owned was a good car and served my needs well, I was constantly comparing it to my previous car, a Subaru Outback. I saw an ad for the new Cross trek and test drove it at another dealership before deciding that it was not a good fit for me. The positive here was that I realized I was ready to get back to an Outback. I started doing some internet research and found the Outback I wanted as an internet special at Atlanta Classic for an awesome deal. Even though this is not an ideal location for me, the friendliness and knowledge of the staff was as much of a selling point as the car. Since I had come to Atlanta Classic for service with my last Outback, it was an easy decision to return. Everyone at Atlanta Classic that I have come in contact with has gone out of their way to be sure that I am satisfied and comfortable and that any questions/concerns that I might have are quickly addressed and resolved. Trina, my salesperson, was extremely helpful and friendly and made the whole experience for me effortless and smooth.

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Recommend Dealer
Yes
Employees Worked With
Trina
February 25, 2013

"I was pleased to encounter a saleswoman who did not..."

- Bataski

I was pleased to encounter a saleswoman who did not pressure me, nor did she smoother me with a sales pitch. She was very friendly, kind, caring, and helpful. Thanks Mrs. Richardson-Mack

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Recommend Dealer
Yes
Employees Worked With
Trina Richardson-Mack
July 07, 2012

"I went there looking for a new Subaru Outback, and to say..."

- ssaikia

I went there looking for a new Subaru Outback, and to say that their customer service was lacking would be an understatement. It was appalling! The person I initially talked with was fine, but I once I started talking to their manager (a guy named Jay) it all started going downhill. He was extremely rude, and was trying to use pressure tactics to get me to order the car on the same day - this to the point of being insulting. Talk about the guts on that guy dissing off a potential customer. Not mention their prices were significantly higher than other dealers. My advice is - spare yourself the trouble and time, and go to another dealer if you are looking for a Subaru. There are several good ones in the Atlanta area with much better service and prices. Avoid this like the plague!

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Recommend Dealer
No
Employees Worked With
Jay
May 30, 2013 -

Classic Subaru of Atlanta responded

We apologize for the unpleasant experience you had at our dealership. It is never our intention to make a customer feel unwelcome or pressured. Jay Zaal is no longer employed at our dealership. Our new GM is Eric Fritsch, he has been in the business for a long time and puts customer satisfaction first. We have been making a lot of exciting changes at Subaru of Atlanta and we hope to see you in the future!

March 08, 2011

"Great job! Herbert KNEW his Subaru's! Owner of the..."

- CHRIS

Great job! Herbert KNEW his Subaru's! Owner of the Dealership came by and say "hello" and helped us out and followed up!!!!!!!!! Great follow up with services...THESE GUYS ROCK and the really understand customer service! I would highly recommend this dealer...

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Recommend Dealer
Yes
Employees Worked With
Herbert Jones
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