Classic Toyota

I felt that the dealing between the salesman and the manager was excessive. It took a really long time with all of the going back and forth. If that would have been a little faster it would have been manager was excessive. It took a really long time with all of the going back and forth. If that would have been a little faster it would have been a great experience. Other than that I am very pleased with my car and with classic! More

Going to car dealerships is usually an annoyance for me. Being a woman and in the past I wasnt taken seriously. This was an excellent experience. My salesperson AJ treated me with respect and was able to Being a woman and in the past I wasnt taken seriously. This was an excellent experience. My salesperson AJ treated me with respect and was able to work with all of my concerns. He was extremely knowledgable and was able to answer any and every question I had about the vehicle I leased. I feel that he should be rewarded for his outstanding customer service. Thanks- Alyssa Mitchell More

Went to dealership looking for car for our daughter,found one. We also thought about trading our car for larger SUV,for driving trips. Found just what we were looking for, great deal, no hard sales pitch. one. We also thought about trading our car for larger SUV,for driving trips. Found just what we were looking for, great deal, no hard sales pitch. More

Buying a new car from Classic Toyota in Mentor, Ohio, was by far a stress-free if not enjoyable experience. I'm currently living in Maryland but decided to buy a car from back home and support my dealer ther by far a stress-free if not enjoyable experience. I'm currently living in Maryland but decided to buy a car from back home and support my dealer there. Rich was excessively helpful in facilitating this process. He answered all of my questions and tracked down the exact model (with packages) I wanted. He was completely 'on-call' in the week leading up to my purchase and spent a great deal of time on the phone with me--something I thoroughly appreciate, living six hours away. We easily negotiated a deal, again through the phone, and he had the car ready in time for me to make a quick trip back to Northeast Ohio. When I arrived at the dealer, everything was in order. The car drives wonderfully, Classic Toyota made sure I was thrilled and Rich deserves many thanks for making the entire purchase run so smoothly. More

Sale came about because salesman took initiative when I Sale came about because salesman took initiative when I was in dealership for service on other vehicle . He spent time getting information for me whe Sale came about because salesman took initiative when I was in dealership for service on other vehicle . He spent time getting information for me when I had stated I was only looking .Very pleased with entire experiance! More

One of the easiest car purchasing experiences I have ever had. Chris was very helpful and was able to get the color vehicle I wanted. He kept me updated on how long it would take to get the vehicle in the had. Chris was very helpful and was able to get the color vehicle I wanted. He kept me updated on how long it would take to get the vehicle in the color I wanted and came in on his day off to deliver the vehicle to me. He also made sure to go over all of the vehicle features with me. Great experience. More

Cristian did a great job helping explain the features of each car and what makes them unique. had a great personality and was a great help. each car and what makes them unique. had a great personality and was a great help. More

Mario has been very professional and helpful regarding my inquiries, and I have always enjoyed working with him when purchasing many Toyota vehicles. He demonstrates excellent product knowledge and keeps i inquiries, and I have always enjoyed working with him when purchasing many Toyota vehicles. He demonstrates excellent product knowledge and keeps in touch with me assuring satisfaction with my vehicles. More

We dealt with several vehicles and Tom insured that things went well. My daughter turned in a 4runner and leased a new 4runner and I purchased her turned vehicle. all of this was well coordinated and h things went well. My daughter turned in a 4runner and leased a new 4runner and I purchased her turned vehicle. all of this was well coordinated and happened concurrently and there were no issues. everything was done smoothly. At the same time, my wife turned in her leased Camry and leased a new one. She had a specific request for a Camry with the built in gps system and it had to be a grey Camry. Tom found the car, got it to the dealer and she was able to make the trade with no issues. The one problem we are still waiting on resolution is some of the financing. When my daughter turned in her 4runnner she is due a credit from her lease payments. We are STILL waiting for that credit. When my wife turned in her Camry, the deal was Classic was to make the final lease payment as part of the deal. We are receiving billing notices for that final payment. All the information has been sent to Tom and we expect this to be corrected before any past due notices are sent. I also wanted to note that while I was there, as a Toyota customer for many years, I again noted that of all the things that Classic Toyota needs to fix, its the VERY BAD coffee they serve in the waiting room. Its not good at all and reflects poorly on the quality of service Classic offers. My comments were heard by one of the managers and a few days later I received at my home a gift basket with a variety of coffees in it. A nice gesture indeed! But please do something about that horrible coffee More

Knowledgeable sales person, service, and finance dept. Trouble installing rear camera accessory was handled professionally and everyone made sure the equipment worked to specifications before delivery. Ni Trouble installing rear camera accessory was handled professionally and everyone made sure the equipment worked to specifications before delivery. Nik Kuhar kept in touch throughout process of our arranging finance and insurance and was very helpful. More