Classic Toyota

This is the second car that we have purchased from a Classic dealership. We have been very pleased with the friendliness and service. I have known Jim Brown since the first grade in school. Classic dealership. We have been very pleased with the friendliness and service. I have known Jim Brown since the first grade in school. More

Went to dealership looking for car for our daughter,found one. We also thought about trading our car for larger SUV,for driving trips. Found just what we were looking for, great deal, no hard sales pitch. one. We also thought about trading our car for larger SUV,for driving trips. Found just what we were looking for, great deal, no hard sales pitch. More

Buying a new car from Classic Toyota in Mentor, Ohio, was by far a stress-free if not enjoyable experience. I'm currently living in Maryland but decided to buy a car from back home and support my dealer ther by far a stress-free if not enjoyable experience. I'm currently living in Maryland but decided to buy a car from back home and support my dealer there. Rich was excessively helpful in facilitating this process. He answered all of my questions and tracked down the exact model (with packages) I wanted. He was completely 'on-call' in the week leading up to my purchase and spent a great deal of time on the phone with me--something I thoroughly appreciate, living six hours away. We easily negotiated a deal, again through the phone, and he had the car ready in time for me to make a quick trip back to Northeast Ohio. When I arrived at the dealer, everything was in order. The car drives wonderfully, Classic Toyota made sure I was thrilled and Rich deserves many thanks for making the entire purchase run so smoothly. More

Mario has been very professional and helpful regarding my inquiries, and I have always enjoyed working with him when purchasing many Toyota vehicles. He demonstrates excellent product knowledge and keeps i inquiries, and I have always enjoyed working with him when purchasing many Toyota vehicles. He demonstrates excellent product knowledge and keeps in touch with me assuring satisfaction with my vehicles. More

We dealt with several vehicles and Tom insured that things went well. My daughter turned in a 4runner and leased a new 4runner and I purchased her turned vehicle. all of this was well coordinated and h things went well. My daughter turned in a 4runner and leased a new 4runner and I purchased her turned vehicle. all of this was well coordinated and happened concurrently and there were no issues. everything was done smoothly. At the same time, my wife turned in her leased Camry and leased a new one. She had a specific request for a Camry with the built in gps system and it had to be a grey Camry. Tom found the car, got it to the dealer and she was able to make the trade with no issues. The one problem we are still waiting on resolution is some of the financing. When my daughter turned in her 4runnner she is due a credit from her lease payments. We are STILL waiting for that credit. When my wife turned in her Camry, the deal was Classic was to make the final lease payment as part of the deal. We are receiving billing notices for that final payment. All the information has been sent to Tom and we expect this to be corrected before any past due notices are sent. I also wanted to note that while I was there, as a Toyota customer for many years, I again noted that of all the things that Classic Toyota needs to fix, its the VERY BAD coffee they serve in the waiting room. Its not good at all and reflects poorly on the quality of service Classic offers. My comments were heard by one of the managers and a few days later I received at my home a gift basket with a variety of coffees in it. A nice gesture indeed! But please do something about that horrible coffee More

Knowledgeable sales person, service, and finance dept. Trouble installing rear camera accessory was handled professionally and everyone made sure the equipment worked to specifications before delivery. Ni Trouble installing rear camera accessory was handled professionally and everyone made sure the equipment worked to specifications before delivery. Nik Kuhar kept in touch throughout process of our arranging finance and insurance and was very helpful. More

The salesman and sales manager were first class, they did eveything possible to satisfy us. They followed thru, and so far we are evry satisfied. Time will tell when service comes into play. The salesman e eveything possible to satisfy us. They followed thru, and so far we are evry satisfied. Time will tell when service comes into play. The salesman explained all of the features in the car and helped us program all of the things neccessary More

Mike Manning went above and beyond when it came to selling me my first car. I had been driving a 2001 Toyota Echo for six years; it got me through high school and college. Now, having a full time job, selling me my first car. I had been driving a 2001 Toyota Echo for six years; it got me through high school and college. Now, having a full time job, I wanted to upgrade my car and have it under my name. My parents and grandmother have worked with Mike in the past and they were always pleased with his service. All it took was a phone call and Mike found a car that would work with my budget and was the kind of car I was looking for. I was able to get all the paper work and loan approval done over the phone and all it took was a quick trip to meet with Mike to fill out the rest of the paper work and pick up the car. Tony Skrtic helped me understand the paper work that came with my loan. He made sure I fully understood my payments and all that was included with my package before I left. I could tell that both Mike and Tony wanted to me to get the best out of my experience. Both helped me tremendously with this big step and payment. More

Personable, attentive to customer requests, understanding and willingness to work for customer satisfaction. Very clean environment, friendly atmosphere, better vehicle selection. Not an overpriced dealers and willingness to work for customer satisfaction. Very clean environment, friendly atmosphere, better vehicle selection. Not an overpriced dealership. A+ Customer rating. Willing to recommend this dealership to anyone interested in purchasing a new or used certified vehicle. More

Very pleased with everything. The salesman really took his time and I did not feel pressured or rushed at all. Phil worked with me until I got the exact car I wanted at the price I could be comfortable his time and I did not feel pressured or rushed at all. Phil worked with me until I got the exact car I wanted at the price I could be comfortable with. I was also impressed with the follow up call I received the next day from Phil. I am a customer service manager for a large mfg firm so I understand the importance of making the customer satisfied, and Classic did a great job. I love my new car and will highy recommend Class and Phil to everyone I know. Thank you. More