Classic Toyota of Tyler

Took car in due to making noise was told needed new transmission, kept for over two months, car making more noise than it was when I took it in, picked up with severe hail damage after being told it wa transmission, kept for over two months, car making more noise than it was when I took it in, picked up with severe hail damage after being told it was protected, not one time was hail damage mention when I picked up my car, car was covered with dirt I guess to hide the damage. They don't want to take ownership, of what they call great customer service. Today 4/16/24 got call today stating parts are in for car. Scott the Service manager told headquarters that text was regarding the part that was ordered, because they had the part in stock, well it took you two and half months to realize you had part in stock that you needed for my car. they want me to file on my insurance due to their mistake, and think they are doing me a favor by waving my deductible, almost every company in Tyler is doing the same. I don't care how they try to fix it or what they response is to this review, it's a lie. Your customer service is horrible, that's why you lost most of your service help when classic took over. More

We purchased our 2023 RAV4 hybrid limited from Classic in March of 2023 after trying to find one for over 4 months. When we started experiencing problems with the power head monitor, we took ik wyd a closer March of 2023 after trying to find one for over 4 months. When we started experiencing problems with the power head monitor, we took ik wyd a closer dealership. After 2 failed attempts to fix the problem, we scheduled an appointment with Classic in Tyler. They determined that the power head had to be replaced and ordered a replacement. When it arrived about 3 weeks later, we scheduled an appointment for 2 days later. The replacement didn't go well, but they tried replacing it with one from one of the new vehicles on their lot. This too failed, but they kept at it knowing we had a long drive home. Following our return from lunch, courtesy of their shuttle, we were handed the key fob to our vehicle and asked us to confirm that it was fixed. It works perfectly again and Toyota Connected even extended our trial period for their navigation subscription for our lost time when we didn't have it. Our experiences with Classic Toyota are all positive and we wanted to share such efforts and service with other potential customers. Highly recommended and worth the drive. More

This was our easiest buying experience ever. Jacob M was a knowledgeable salesman and Tony got us through the paperwork very quickly. We are very happy with our new to us Lexus. Jacob M was a knowledgeable salesman and Tony got us through the paperwork very quickly. We are very happy with our new to us Lexus. More

Kumar and Brent were both awesome! They took really great care of me and got me a great deal! I'm highly satisfied with my Highlander! They took really great care of me and got me a great deal! I'm highly satisfied with my Highlander! More

I sent my 2023 GR86 in for its first oil change and the drain pug was re-installed way too tight and the threads on the oil pan were stripped. I have the car towed to Classic and they start the repairs an drain pug was re-installed way too tight and the threads on the oil pan were stripped. I have the car towed to Classic and they start the repairs and get the car back to me after having it for several days. The dealer did not supply a rental for me at this time. I get my car back with the new oil pan and within 24 hours it develops an oil leak. I take the care back in to have the leak inspected and this time I'm given a rental. After a couple business days, the dealer repaired the oil pan (it's only been one day at the time of the review, so we'll see if it is actually fixed) and I return the rental and pick my car up. On the following day, I was charged for a portion of the rental after Scott, the Service Manager, told me that the rental would be taken care of by the service department. I called to try and get the rental charge resolved and I was treated very poorly by the personal at the rental office that answered my call. After all this, the only positive is that Ally, my Maintenance Advisor, absolutely killed it by keeping me informed and providing outstanding customer service (even after dealing with me, which I knew was not easy). I truly hope that my car is fixed, and if it is, I'll never return to Classic again. I have two oil changes remaining with them that I paid for when I purchased the car, but I'm going to write those off to ovoid any issue like this going forward. My advice, avoid this service department if you can. More

Advisor Medina quoted 1,100. 00 for spark plugs to be replaced. Total of 6, each cost 14.00.. Ridiculous!! 00 for spark plugs to be replaced. Total of 6, each cost 14.00.. Ridiculous!! More

UPDATE AT END**** We are having the absolute worst experience with this dealership.. THREE MONTHS OF WAITING for a key fob,apparently they sold it to another customer and called my wife 10 min befor experience with this dealership.. THREE MONTHS OF WAITING for a key fob,apparently they sold it to another customer and called my wife 10 min before her scheduled appointment AFTER she drove an hour and a half and told her they sold it to someone else... worst customer service we have ever dealt with. Can't get ANY management to call us back. Guess lifelong toyota customers get the same crappy service as everyone else... 🙄 if this was my dealership (I work at a competing brand dealership) this would have been taken care of by now. There is really no excuse for this situation... except horrible leadership and no accountability. Bit of advice... dont send your wife to this place alone, obviously taking advantage of her gender and lack of knowledge. Wonder if toyota corporate knows how this dealership is tarnishing their brand? Guess we will find out soon, they are my next step... wish I could have given 0 stars. Update...... WELL BELIEVE IT OR NOT, THEY CALLED "TRYING TO MAKE IT RIGHT " TOLD MY WIFE TO COME BACK TODAY (1 1/2 HOURS AWAY) AND DIDN'T HAVE HAVE THE FOB AFTER ALL. HOW BAD DO YOU HAVE TO BE AT YOUR JOB FOR THIS TO HAPPEN?? THIS IS BY FAR THE WORST DEALERSHIP I HAVE EVER DEALT WITH. So now they need to keep our 70k dollar 4 runner and gave her a dirty xxxxx. camry loaner. At least could have put her in something remotely similar to our vehicle. Looks like we drive to Dallas from now on for our services and future purchases....pathetic More

I can not afford to have a stroke over a replacement key that I bought insurance for thru Allstate at Classic Toyota Tyler tx. This is as horrible customer service. Over a dozen people since Thursday talked that I bought insurance for thru Allstate at Classic Toyota Tyler tx. This is as horrible customer service. Over a dozen people since Thursday talked to and no fob. Im without transportation if main key is lost stolen whatever.. Insurance I paid thru the nose for all this. Insurance is NO good if you can't get service to file the claim. I rest my case. The sale was a snap and dream and I love the car but now this. More

Paul Pruhomme was amazing! He was patient, understanding and listened carefully to my needs. He took the time to show me options on the lot without hurrying me into a decision. He was patient, understanding and listened carefully to my needs. He took the time to show me options on the lot without hurrying me into a decision. He is a fine young man who is very knowledgeable. The dealership as a whole, was very kind and friendly. At no time did I feel pushed into any decision. I recommend them! More

Worst experience ever. This is my 3rd dealing with the service department and it seems you can’t get anyone to respond to you unless you leave a bad review 🙃 My last oil c This is my 3rd dealing with the service department and it seems you can’t get anyone to respond to you unless you leave a bad review 🙃 My last oil change I was told my “cabin air filter was broken”, ok I know nothing about cars. So when it began to warm up I started putting my air speed on high, and immediately noticed a “humming” coming from my dash. My brother said it sounds like something is wrong with your cabin air filter cover and I said well they said it’s broken and he said what?! So he looked, the SERVICE DEPT broke the cover AND the arm that connect my glove box to my car and just left the pieces in my glove box. Like are you kidding me. This will be my THIRD dealing with them and after it’s fixed it will be my last. I will not get serviced, buy from, or recommend cars from this place ever again. Sales side is fine, it’s the service department that I have an issue with. Absolutely insane. More