Classic Toyota of Tyler

Quality thorough and attentive care! Classic Toyota was very tentive to my challenging situation and promptly addressed all of my needs. Chris Mabry was especially attentive to my request Classic Toyota was very tentive to my challenging situation and promptly addressed all of my needs. Chris Mabry was especially attentive to my requests and thorough in his explanations. He was patient to help me understand differences in vehicles better suited for me and the various ‘guarantee coverages’ Toyota offers. I only had one day off to exchange my car and Chris stuck it out with me until I was pleased with my purchase. He did extensive research and did a good job of explaining what it was I was buying and not just trying to make a sale. I felt his sincerity in quality over cost and his genuine down to earth personality helped me feel relaxed and safe about my purchase! I will definitely suggest Classic Toyota to anyone looking for a new car and if you’re looking for a friendly, honest, accurate, flexible, saleman~ Chris Mabry is Your guy! He is certain to put your needs over his own. I will most assuredly be purchasing my cars there in the future! More

very poor customer service the sales person was rude , we were told we would receive calls back no one called us back. we had to do all the follow up just to find they weren't e the sales person was rude , we were told we would receive calls back no one called us back. we had to do all the follow up just to find they weren't even working on anything. asked to speak with general manager but could only speak to biz, development manager (who was nice) they tried to help but didn't know about sales departments. The just apologized and said we dropped the ball on calling us back. we wasted an entire day waiting for communication back from this dealership. very poor customer service More

Simply Amazing It was my first time at a dealership and I was pretty nervous; however, all of that went away when I was helped by someone I had been emailing back an It was my first time at a dealership and I was pretty nervous; however, all of that went away when I was helped by someone I had been emailing back and forth. I got to test drive some vehicles and figure out what I liked and I never did once feel pressured to buy something right then and there. More

Sales guys Worked with 2 different sales men between the both of them I was in and out with the purchase of a 2018 tundra in 1 hour. Fastest experience I've ever Worked with 2 different sales men between the both of them I was in and out with the purchase of a 2018 tundra in 1 hour. Fastest experience I've ever had buying a new truck. More

First Class Service I have purchased a few vehicles before but from this point forward my family will be Customers of Classic Toyota in Tyler Justin and Ray went above an I have purchased a few vehicles before but from this point forward my family will be Customers of Classic Toyota in Tyler Justin and Ray went above and beyond to help my wife purchase a vehicle while I was in west Tx working I did not have to worry about the process of paperwork or anything this Was truly 1st class service! Quentin Warren More

It's Worth The Drive After searching for weeks, at many dealerships in three states and several major cities, I got lucky and I finally found the car I was seeking at Clas After searching for weeks, at many dealerships in three states and several major cities, I got lucky and I finally found the car I was seeking at Classic Toyota of Tyler. Even though they knew they had the car I badly wanted, they didn't take advantage and they bent over backwards to earn my business. I was very impressed with the importance of customer satisfaction after the sale as I was contacted by my salesman Justin Pennetta, who got in touch with the previous owner and acquired the second key and remote fob. Brent and Ray assisted Justin, and Chad and Lorry made sure the necessary paperwork was overnighted by FedEx when I found out I had to register the car within 7 days. I highly recommend this dealership and my suggestion is, save yourself time and gas and go to Classic Toyota - Tyler Texas first, even if you're hundreds of miles away! More

Great customer service I went to Classic looking to purchase vehicle. Cosme Loredo helped me out and got me on a very nice car... He helped out the best way he could because I went to Classic looking to purchase vehicle. Cosme Loredo helped me out and got me on a very nice car... He helped out the best way he could because I didn’t have a great credit score but he helped me on getting something I liked... I recommend Cosme Loredo to anyone who would like to get a great deal! More

Outstanding Just bought the new highlander. Not only is the car great. My salesperson Kevin was very helpful, professional and made the experience great. Thank yo Just bought the new highlander. Not only is the car great. My salesperson Kevin was very helpful, professional and made the experience great. Thank you Kevin!!! More

My experience was very satisfying My rating is because Mr. Jalyn Rattler I believe went above and beyond his duties. He was. more than patient with us. He took time to show us differ My rating is because Mr. Jalyn Rattler I believe went above and beyond his duties. He was. more than patient with us. He took time to show us different cars and even once the car was purchased if i had a concern he immediately checked on it and followed up with the departments he needed to. I am pleased with everything. More

The service department here is excellent! Anytime I bring my Camry or Tundra in for service my experience is very pleasant! Everyone greets me with a smile and keeps me informed on what my veh Anytime I bring my Camry or Tundra in for service my experience is very pleasant! Everyone greets me with a smile and keeps me informed on what my vehicles need. The service manager, Scott, was very approachable when I stepped in his office to compliment his service employees! More