Classic Toyota of Tyler

This advice will save anyone a lot of time, frustration, and money: go to Classic Toyota. Ask for Austin Durrett. And drive out of there a winner. My time felt valued, my needs and wants were clearly under and money: go to Classic Toyota. Ask for Austin Durrett. And drive out of there a winner. My time felt valued, my needs and wants were clearly understood, I was given a great price from the start, and no matter the challenge, they found a way to make sure I was treated with respect, kindness, and patience, while showing absolute professionalism. Most importantly, as a female going into a car dealership by myself, I never once got taken advantage of, but instead was made to feel special, important, and more like part of a team effort to make something so important to me happen within the best possible scenario for the long haul. My vehicle is beautiful and absolutely perfect for me!!!! and Austin knew what I wanted before I even knew what I wanted. He went above and beyond, and they ended up going way out of their way to get everything done in the short time I had and right at the end of the day. Austin, Brent, Jeremy at Classic Toyota have honestly raised the bar in East Texas, already set extremely high to begin with, thanks to previous experiences in years past with Steve and Andrew. So consider me a 100 percent loyal Classic Toyota customer. Thank you!!!!!!!!! More

Gracie was wonderful and getting me scheduled and my daughter scheduled for service she is kind and welcoming and very knowledgeable. daughter scheduled for service she is kind and welcoming and very knowledgeable. More

Classis Toyota is a terrible dealer. They don't care about servicing their customers and don't have the decency to return calls in order to solve a problem. I bought a 2022 4Runner in J They don't care about servicing their customers and don't have the decency to return calls in order to solve a problem. I bought a 2022 4Runner in January. The car was without floor mats. They promised having the mats sent soon "shouldn't take more than a week". It has been more than 3 months and I still didn't receive the mats. Now the carpets are damaged. I called several time, only one time someone answered and promised to send them soon (again it has been more than 6 weeks since the second promise). The other two time, I get transferred to an office where no one answers nor returns the call. They are unprofessional and I don't advise anyone to buy a car from them. More

Classic Toyota was hands down the very best car buying experience I have ever experienced! Every individual I came in contact with was courteous and knowledgeable. Doug Franklin was my internet salesperso experience I have ever experienced! Every individual I came in contact with was courteous and knowledgeable. Doug Franklin was my internet salesperson & went way above and beyond to ensure I got the exact car I was looking for. Even after I drove the car off the lot, he still took the time to answer questions and ensure that I was happy with my purchase. I strongly encourage anyone on the market for a vehicle to visit Classic Toyota in Tyler, Texas! More

I contacted Classic through the Internet inquiring about a 2022 Toyota Sienna and was quickly put in contact with Nate Seelbach. Nate updated me often on the arrivals of new Siennas and took all of my ‘want a 2022 Toyota Sienna and was quickly put in contact with Nate Seelbach. Nate updated me often on the arrivals of new Siennas and took all of my ‘wants’ into account when tracking down the perfect one for me. In this market, I felt like Nate went above and beyond to find me a UNICORN vehicle. You can not find them on any dealership lot anywhere. Once they hit and often before they hit the lot, they are already sold. I am so pleased with my Platinum edition Sienna! I traded in a Tahoe so that I could have more space for my 3 children and I am not disappointed in the slightest. Nate worked hard to get me top dollar for my trade, financing was quick and easy, and they even had someone walk me through all the features of the vehicle before we left the lot. I’ve since been contacted twice to check on if I have any questions or concerns and I just purchased it 2 days ago. Excellent customer service! Go see Nate at Classic, you won’t regret it! More

Nate Seelbach was an outstanding salesman at Classic Toyota! He was encouraging and listened to everything I asked for in a truck. We communicated via email as well as text messaging and he was the best Toyota! He was encouraging and listened to everything I asked for in a truck. We communicated via email as well as text messaging and he was the best! Always professional and. kind, concerned that I get exactly what I wanted. Sara and Cosme were both very sweet and concise as well with showing me the new electronics in the Tacoma and with financing respectively. I was very impressed even with the people who came up to me asking if they could help - Saul was quite the gentleman and informative the first time I came to the dealership. Thanks everyone at Classic Toyota! More

I hate giving bad reviews but this is by far the worse dealership I’ve done business with. “EVER” While trying to buy a Tundra the salesman and/or management did opposite of what I asked. So purchased fro dealership I’ve done business with. “EVER” While trying to buy a Tundra the salesman and/or management did opposite of what I asked. So purchased from another dealership. Now that I’ve used them to service my vehicle, it has been even worse. On the first service visit I’m trying to ask questions and the service rep wouldn’t answer me directly and spoke to me like an idiot. The second visit was yesterday and they serviced the truck and parked it. While speaking to another customer getting the same service as myself, he had a rep come explain what’s going on with his vehicle. I had an appointment and he just showed up and got his vehicle before me. I’m told that they sent my guy to lunch. I receive a call from the desk saying they have my keys. I’m upset and the lady at the desk gets an attitude with me because I’m upset. Dumbfounding. I can go on and on. Don’t do business with this dealership. It’s not worth the headache. I’ll drive an extra 30 minutes to take my car somewhere else. More

The staff at Classic Toyota of Tyler, TX exemplifies how a dealer should treat their clients, regardless of inventory. They should change their name to “Class Act” Toyota because that’s what they are. Their a dealer should treat their clients, regardless of inventory. They should change their name to “Class Act” Toyota because that’s what they are. Their dedication is what lead to my luck in finding my Sienna. I submitted an inquiry late Saturday and rather than getting an automated response or a reply from someone who handles off shift emails with limited capacity, Doug Franklin took the time after hours to reply. I’d been dealing with dealers all day (50+ emails) so I was a bit curt in my response, but 2 HOURS AFTER CLOSING, Woody Woodruff responded with all of the requested information. Then on SUNDAY, his day off, he went in and took pictures for me, provided additional information and started collecting my information so we were postured to seal the deal Monday, when they opened. Monday AM, Doug contacted me and worked all of the requirements, then Cosme Loredo, finance, walked through all of the paperwork details line by line and FedEx’d them to me.  On the day I flew in to pickup Doug was there waiting at the airport  despite flight delays that cut into his personal appointment times. Woody was there to greet me at the dealership and personalized his involvement, and finally Olivia Betancourt was there to go over the details/features of the Sienna before I made the drive home. Throughout the ENTIRE process, there was ZERO pressure, ZERO hassle, ZERO added nonsense.  Everyone was transparent and up front about everything and they were very respectful of my time during every aspect of the process. Unlike the majority of dealers I’ve encountered, they didn’t  care that I had no trade, that I had my own financing, that I wasn’t interested in add ons, or that I was from out of town. All they cared about was that I was a Customer that chose to do business with them.  More

Service department is a rip off. Said 2007 prius needed a new engine to fix service engine light problem-took to independent mechanic who said all it needed was new spark plugs and the coil was bad. Took a new engine to fix service engine light problem-took to independent mechanic who said all it needed was new spark plugs and the coil was bad. Took Classic toyota a week to call with what they thought was the problem and would cost $5000. Took the independent mechanic a few hours to determine issue and cost $200 Do not recommmend service department. More

Bought a 2021 Sienna - Kevin was extremely friendly and knowledgeable - he made it a great buying experience. Cosme an Penny were also great to deal with! knowledgeable - he made it a great buying experience. Cosme an Penny were also great to deal with! More