
Clay Cooley Chevrolet
Irving, TX
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I have tried several months to get work done on my car I purchased in July 2022. I needed a loaner car to leave my car in service, I was told they didn’t have any available mind u I have been trying all the purchased in July 2022. I needed a loaner car to leave my car in service, I was told they didn’t have any available mind u I have been trying all these months now today I am told there is a waiting list to get a loaner but I have to leave my car to get on the list so I would still be without a car while my car is being worked on. Is that not the dumbest thing u have ever heard. So I ask to speak to service manager. I wait outside in 24 degree temp for at least 20 min and he never comes out. I finally leave. I am so frustrated I don’t know what to do now! I really wonder if Clay Cooley himself knows how poor his service depts are More
This dealership is the worst they will mess up the parts and lie so you will have to pay. I got a brand new radiator and and a month after my car ran hot again and they damage the radiator and said they did and lie so you will have to pay. I got a brand new radiator and and a month after my car ran hot again and they damage the radiator and said they didn’t know what happen !!! Don’t buy from them More
Great service with deals that you don't get any place,car with the expectation that you looking for.prices are great in this time when everything is wxpensive with the expectation that you looking for.prices are great in this time when everything is wxpensive More
Bait and switch or just poor business practice. Me and my wife took the day off and drove 4 hours from Oklahoma just to find out that they were selling the car we talked to them about to someone el Me and my wife took the day off and drove 4 hours from Oklahoma just to find out that they were selling the car we talked to them about to someone else as we walked in. This was very rude, we talked to sales man the night before telling him we would be there and set up an appointment for Friday at 2pm, Friday morning Joe texted the wife twice and she told him we were coming. Then at 1 o'clock salesman texted and I let him know I would be there on time. We actually arrive 10 minutes till 2 and they were in the process of selling it to someone else. Between me and the wife we lost 2 days of work, and the cost if driving 200 miles 400 round trip. They offered to fill my tank up, but was already full and a an insult. Be warned poor people to do business with More
Cuándo Quieran Un Carro vengan y Pregunten por CARLOS CRUZ una excelente persona pregunten por el Cuando vengan A Clay Cooley Chevrolet Gracias CARLOS CRUZ CRUZ una excelente persona pregunten por el Cuando vengan A Clay Cooley Chevrolet Gracias CARLOS CRUZ More
I bought a new car 2. 5 months ago and the car started having issues (gas leaking from the exhaust - exhaust smoke smelling inside the car) and now it’s been 3 days and the 5 months ago and the car started having issues (gas leaking from the exhaust - exhaust smoke smelling inside the car) and now it’s been 3 days and the service department don’t know what it is and they aren’t providing me a rental. Please do not buy from this dealer. More
TLDR: They lie, they deny lying even when confronted with proof, they don't fully complete paperwork, and they can't even complete the most basic of services.. 0/10 stars I came here 2 months ago and boug proof, they don't fully complete paperwork, and they can't even complete the most basic of services.. 0/10 stars I came here 2 months ago and bought a Used 2019 Chevy Equinox. Here is my experience. They lied to me about my credit being good, but since I haven't bought a car before that they could only get me a 9% rate. Which is INSANE, since I have a score over 700. They told me they could "buy down" the rate if I bought services off their menu. So every penny I would save would be thrown into one of their overpriced services. They supposedly bought it down to a 3.25%. Which means they really started with something less than that and just flat lied to me about the 9%. Unfortunately for me, I didn't get a pre-approved quote before going in. And since this is my first car purchase, I let them take advantage and I ended up getting ~$3,400 worth of services I didn't want cuz every time I refused a service they increased the rate back up to account for it. I was at their mercy. I bought the car and couldn't sleep for 2 days for how bad I knew I was screwed over. So I used their 3 day "Family" return policy to threaten returning the car. They refused to admit they lied to me, but told me they could cancel the services and keep the 3.25% rate. ONLY after I got a quote of my own for 3.87% from the SAME PLACE they got a quote to PROVE they were lying to me about the 9%. I accepted their cancellation and kept the car. It's been 2 months since then and I had to call the cancellation people myself and ask why the $3400 hadn't fallen off my loan yet. They said the paperwork the dealer sent them was incomplete. And turns out, they were right. It didn't have any of the crucial information in it. So I had to use my copy and fill it all out myself with the original information they claimed they would fill out later. On top of that, I still haven't heard from them about my license plates / registration for the car. Which they are supposed to receive and either have me pick up or have mailed to me. That was supposed to be done in the first 2-3 weeks from purchase. I repeat. It's been 2 months. I called today to inquire about my plates and they not only don't have them, but they don't even have my NAME in the SYSTEM! Like WHAT!?!? I have no idea how such an incompetent company full of nothing but liars can possibly still be in business. I wish I had never stepped through their doors. This was my first and probably worst car buying experience I'll ever have. More